Rakuten

I've tried using their app and it causes my iPad to freeze. Therefore, I would submit my receipt by "Where's my cash back?" to redeem my rebate. I had been doing this for months with no issues, then suddenly I was flagged as a "risk" for this reason (and no prior notice that this wasn't allowed, I didn't realize that this wasn't allowed) and my account deleted without receiving my cash back! What a scam! Obviously this company is out to screw you. False advertising!

My friend told me about Ebates and then i tried it for myself and loved it! I instantly started recommending it to people. It is fun, easy to use and when I have had a question have responded back immediately with all the information and then some.

We all make purchase on line, why not make some cash back and refer a friend to do the same.

Ordered a cd player for my son for Christmas through a seller on Rakuten. It was never shipped, they never even had it to begin with and we were relying on it for a Christmas present. I tried contacted the seller and they didn't respond to any of my three inquiries.

I asked Rakuten.com for assistance with their seller since they "hold their sellers to high standards" and claim they will respond within one business day. They said they were unable to help me and I needed to keep contacting the seller.

Eventually, I had to google the seller to find their phone number to call. Rakuten would not stand by their seller and assist me when this company didn't have the cd player to begin with but had no trouble taking my money.

Ebates always answer my questions no matter how minor. They take time to always give me what I want. I am so glad I found Ebates. I LOVE shopping so why not go with Evstes. It's a win win situation. Get started today it is FREE!

Each time I have had occasion to reach out to Ebates regarding a customer service matter, I have been impressed. The response time is immediate and the process is always hassle-free - no matter what the issue. My most recent concern was related to a review of my Ebates. I noticed that a check was reflected that I had not received (probably due to a move). I contacted Ebates and they immediately responded with a resolution. No hassles, no forms to complete, no interviews - just good old fashioned customer service with guaranteed satisfaction. Way to go, Ebates!

I am very happy with Ebates 100%. Their customer service is outstanding and has responded to any of my questions within an hour, and resolutions to any issue within the same timeframe! I highly recommend this company for anyone that shops online regularly! And by the way, I am not fake! This is not a fake review! If you have issues with Ebates then you should do like I did and contact customer service before giving them a bad review! Thank you Ebates! Debbie Rossow

Contacted support for purchase credit. Received a response almost instantly describing exactly where to find the information required (I had searched the vendor site unsuccessfully). Upon submitting the information I received credit right away! Agent was courteous, knowledgeable, and efficient. Couldn't have asked for better service!

I know I should not complain about getting money back from shopping, but you should know that the amount of time needed to ensure payment is not worth it. I have had to inquire about every purchase I've made through eBates and then I am asked to provide the order number and amount of purchase, so I search all of emails or log into the websites to find it. If I purchased something as a guest on the site then you can't find that information. So it's just a hassle and not worth the few cents you get back.

I hadn't been credited for a recent purchase so I filled out the help form. Within 45 minutes (tops) I was contacted by a helpful representative who made sure the cash back was in my account immediately. I figured it'd take weeks and I'd just be out the cash back, but to my surprise it was taken care of right away. Super friendly and helpful!

I recently made a purchase throught the Ebates portal. For some reason my order didn't show up. I contacted customer service with all of the necessary information to back up my purchase. Within a couple hours everything was resolved and my account was fully credited.
I've never received such quick customer service! I'm very impressed.

I am a big fan of shopping through Rakuten, however I find I have to check often to see if cash back has changed on the sites I use frequently. For example, it would be helpful if they would email me when Sephora goes up from 4% to 8% cash back

Ebates always don't issue rebates for hotel staying booked through ebates link to hotels.com, especially for high amount transactions, for example, a few hundreds or a few thousands. When I emailed them or called them regarding this, firstly they told me the rebates may get to my account after 6 weeks from hotel stay completion. When I call ebates after 6 weeks without seeing rebates to my account, they told me they didn't receive payment from the hotels I stayed and it is my responsibility to call hotels to see if the hotel paid ebates. Anyway, I didn't get rebate for the hotels I booked through the links on ebates eventually. And this happened a few times. Ebates seems no problem on small amount ebates, but they still sometimes don't you rebates automatically, you have to watch and do online inquiry when you see rebates not received. For small amount rebate, they usually issue you right away when you send inquiry.

I was confused about my cash back amount on a recent purchase. I contacted customer service and Kayla explained everything. The responses came quickly and provided all the info I needed. I love Ebates and Kayla did an awesome job helping me. Please consider giving her a large raise :) Thanks for everything!

I had a misunderstanding as to how Ebates work, and I was sick with flu and stressed and I sent an email complaining - it was not my best email - not rude or calling names; just short and grumpy.

Ebates handled me with respect and in the end all was resolved as it was after all... my misunderstanding. Ebates is a great program and you do in fact earn cash back. Thank you.

I love Ebates. I do a ton of online shopping and it's nice to get rewarded for doing things I would have anyway. They also have excellent customer service. For example, if for some reason you aren't credited for a qualifying purchase, they have an easy-to-use support system that will help make sure you get what you earned. Definitely recommend!

Even if you get a check, which I did, be sure to cash in within 3 months because it expires. A check can not legally expire, so it was cancelled by ebates. I was not careful about that and cost me more than the check itself to reverse a cancelled check...

This is a great site! So many terailers to chose from, just about everything you could possibly order online can earn you money! I have used it a lot and had no issues with receiving the rebates in a timely manner also receiving the money earned is a breeze!

After noticing my check hadn't arrived, I realized that I hadn't updated my new address on my account. I contacted customer service about it and within hours they were sending me a new check with no problems at all. Thank you Rachel for being so helpful, prompt, and friendly!

They issued me a BIG Fat BAD check in November. Bank said the check was printed without any routing or account numbers. I contacted them, and received a reply stating that they printed many checks like that in error and that they would issue a new one on 12/9/13. I emailed them today inquiring about the status, and they said wait another 30 days. S/thing is wrong. My check should have been a VERY BIG one. I am contacting the merchants today via letters explaining that Ebates is not honoring its promises to the stores consumers.

I have been a member of this website for about three, but only started really use it within the last 2 years. My experience with this company has been a truly pleasant experience. I cant remember a time when I have call customer service and they werent pleasant and accommodating and treated me with respect. I like it that we will always try to accommodate my needs.

Like many others who have posted here, I bought a near $700 appliance through ebate. I've posted two "where's my Cash Back" claims, have yet to even get a response, let alone my cash back. Ironically, they sent me a "how was your experience survey" after the first "where's my Cash Back" claim, but they didn't respond to the comments on that either. As an experiment, I used ebate to place a small office supply order. The didn't come through either, but they automatically credited the ebate when I placed the "where's my Cash Back" claim. At best, the site has some horrible functionality problems. At worst, they are cynically trying to avoid paying out on orders they have received commission on.

Brianna in customer service went "above and beyond" the call of duty in a recent problem. It was during the Ebates Birthday celebration where 250+ stores offered 15% bonus cash back. I ordered within the time frame BUT the unpleasant surprise for me came when I opened my shopping trip and found out my store WAS NO LONGER offering the 15%! Brianna's research told me that the stores DO NOT have to participate the entire birthday week and can pull out at any time. She was instrumental in having a $50 valued member bonus credited to my account for the misunderstanding. This was such a great thing to do; my order was over $700 and only getting 5% instead of the 15% cost me a lot of money. The member bonus certainly helped to make up some of the cash I lost. I have dealt with Brianna in the past and she has always been cheerful, willing to help and "go the extra mile". She understands the true meaning of "customer service."

I will never again be doing business with Rakuten. Their address verification thing is horrible, it took me so many tries for me to finally contact them and verify my address. The support I received was terrible, and it was uneccessarily stressful trying to get through to them. My package, for some reason, was not delivered to my address, and nearly sent back because of "insufficient address information". Luckily, I was able to get to the post office and pick it up, but not without struggle. So, thanks Rakuten for my worst online shopping experience ever. To anyone considering purchasing something through them, save yourself the trouble and stress and don't buy from them.