Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
I had a problem... wrote a short note, received answer back within 10 minutes. Problem solved... didn't have to listen to music, press 1 listen to "we value you but we are busy please hang on for the next available service rep." If lucky and your not disconnected after 15 minutes you MIGHT get help.
A site that will pay you to spend the money you were going to spend anyway?! Aside from being a little jealous that I didn't come up with this concept myself, I have no complaints at all. It's really fun to get paid to shop and I find they are consummate professionals when it comes to all the Accounting work that I'm sure they have to do. Their referral program is great and it's cool that they have fluctuating cash back rates depending on seasons and holidays. They also offer in-store cash back which has been a real game-changer for me. Nothing but good things to say about this company and my experiences with them!
I can't tell you how long it has been since a company offered quick, friendly, and accurate answers regarding account questions. I am very impressed with their customer care department. I am glad I joined Ebates. Keep up the great job :)
Shop on line, get cash back. Sounds too good to be true, but it's that easy. Huge list of major stores that participate, so it's not inconvenient. And their customer service is amazing. Super fast response to questions and they make the customer a priority! Use Ebates! You won't be sorry!
So my work computer (everyday laptop) had AdBlock installed by our IT department - thus blocking my ebates purchase. But the people at customer service were so helpful and gave me my money back even though I didn't have a registered shopping trip! So helpful and very quick to reply as well!
June 2021 I am changing my review from 5 stars to 3 stars. I first signed up when it was still Ebates in 2018, and at first they were great, I was receiving cash back from every store I bought from through their links, even when the product I bought was not a recommend one. But then mid last year every time I went through their site to buy something they had always said, "looks like you didn't purchase anything." So I stopped using them. I have been to many other rebate sites and they basically all suck, I have to buy what they want me to buy in order to get cash back. When Rakuten was good I had received several payments; minus the bonus for signing up. I am probably gonna give them a few more chances, and if things don't change, I will cancel my membership
It might not be tons of money, but a few dollars here and there at my favorite online stores add up over time. It's fun to receive my Big Fat Checks. But sometimes you have to make sure and check your shopping trips. If something is missing, it's easy to claim your rebate by submitting your sales invoice to Ebates and their reps will take care of it quickly. I even saved money booking a hotel room through Ebates Hotels.
Ebates is awesome. No gimmicks, no sharing of your email or any personal info... just CASH BACK!
I had a problem with one order on my cash back activity and customer service was so great in correcting it!
Join Ebates today!
Ebates rocks! I was hesitant at first to part with information and shopping habits, but the whole process is safe and effortless. If you install the toolbar add-on, it is even simpler. I had changed my address and forgot to tell them. I contacted them (easily and with quick response), and customer service re-issued a check to my new address... with no hassle. Such a great experience overall. I love getting the "Big Fat Checks" as well, even though my dividends have only amounted to $50 over the past 18 months. Hey, better than nothing, right?
Ebates is the best kept secret in the USA! While many people have heard of it, they do not understand how simply the concept works and are skeptical about any advantages to be gained. Well, let me say that they are missing out on a wonderful opportunity to 1) make money while shopping and 2) be a part of an amazing program run by highly professional people who have the work ethic and thoroughness of yesterday. Not only do they provide daily notifications of increased % refunds, but they notify the customers each time they earn credit toward their "big, fat check" (quarterly). If you have the chance to do one thing in the immediate future, I highly recommend signing up to be a part of Ebates. I promise that you will not be sorry.
I love ebates! This is a great example of affiliate marketing and getting paid to boot. I don't know why everyone does't use it. I receive quarterly deposits in my paypal account. Even the smallest amount adds up over time. If I had a question, the help center and support is easy to navigate and my questions have always been answered same day by a very nice representative. I can't recommend this site enough. Thank you ebates!
As a new user to Ebates I've messed up a few times trying to use the system to earn cash back on my purchases. Every time I have contacted customer service at Ebates I have received a fast response and a quick resolution to my problem. Each person has been very nice and helpful and has straightened out my mess-ups without making me feel so incompetent and dumb. I've earned cash back on several of my purchases now and it is great knowing that I am saving even more money whenever I use their site to shop. I'd recommend their site to anyone who shops online. I'm so glad I know about them myself. Thanks Ebates!
Ive been an ebates user for over a few years and have had 0 issues. I recently booked a hotel through them a few weeks ago. Upon arrival, we only were able to get into a standard double room even though we paid for a deluxe with kitchen. The room was still fine so I just figured id reach out when we got back in town. Ebates provided great customer service and made the situation much better. I was a bit surprised since it wasnt Ebates fault, the hotel made the error. Ebates took care of things and sent notice to the hotel management of the error. I have already booked another stay through Ebates Hotels.
Excellent customer service. I sent in an email with a couple of questions and I had my answer in two days. I believe that customer service is one of the biggest problem when buying online. Everyone both on and off line talk about exceeding expectations but it just plain isn't there. So, THANKS Ebates.
Many thanks to Nicole at Customer Service who quickly resolved my payment issue and took the time to answer my questions promptly and politely. She made the whole experience a truly pleasant one. Good on Ebates for having such competent staff to help their customers.
I am pleased with Rakuten for the most part. It would be nice if there were bigger rebates/ It seems that I am not experiencing as much of a rebate lately, even though I have been shopping more. Increase your sites to include more places.
I have been looking at least 3 months for a dress for my son's upcoming wedding. I finally found something that would work and found it on several of your sites, but Macy's had the best prices, free shipping and delivery was quick. It fits perfect and looks nice.
Ebates is the best site for cash back on purchases made at participating online shopping sites, most of which I already buy from. I recently had a problem with a purchase not being credited, but Ebates customer care was right there to help me. So easy to acquire cash back on my purchases and it definitely adds up. Love getting those cash back checks every quarter. Have recommended Ebates to several people already. Thanks for all the help I've gotten.
I've had to contact them on 2 separate occasions and they have responded the same day. They are great at solving issues and would recommend the service to anyone that is looking for a good rewards program with no hassle.
When I first signed up, I noticed I would regularly get ebates. Then after a few months, they stopped or were very infrequent. I would have to email with my order info and jump through hoops to get my ebate. Their automatic response would be, that item was not valid for an ebate. So my shopping pattern is pretty much the same, and yet now the items that I'm buying don't earn ebates as often.
Ebates is not a scam. But they do receive money to advertise items, which often results in higher prices for users. They also take a portion of the affiliate kickback. So there is incentive to promote items with high affiliate kickbacks. Items with high kickback to item price ratios most often did not sell well on the primary sellers site. (Normally because they were overpriced). Using Ebates you can get 3% as a rebate in a few months or you could save up to 40% right now using an e-commerce search engine like http://www.ayedeals.com
I've only had a couple of issues with not getting my cash back and Ebates provided the best and fastest customer service! It's so nice in todays hectic world to have a company take the time to care. Thank You!
Have used ebates.com for many years. Have earned something like $1,250 back (yep, too much shopping). Have used their CS several times in past for very few missing rebates. Used to take a couple of weeks to resolve but today the whole thing took a few hours and I got my credit before ebates even receiving store verification. Very impressed!
I signed up because a family member told me about it. We've made 3 purchases (2 on amazon and 1 on best buy) but nothing we bought seems to qualify. Why make the extra clicks to go through this if you are still at 0. I'm sure there is a benefit to them to track stuff but there doesn't seem to be any benefit to me.
Ebates is excellent for a little additional saving. However, you have to be on top of your orders because they tend to miss some cash backs once in a while.
The customer service is excellent and super fast which is really rare these days.
Some companies don't even get back to you!
Over all I'm happy with Ebates and will continue using them.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.