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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I always check this site before I buy. Love getting my big fat checks in the mail. It's really good for big ticket items and the small ones add up too.
Date of experience: June 5, 2019
It was very easy to use. It pops up when you are on a site that Rakuten is available for. Tap the button to activate the site and then go shopping. I will us e this all the time now.
Date of experience: June 7, 2019
Nothing seems to have changed but the name. I really don't like it. Too many syllables. At least Ebates sounded like you were getting money back, ebates sounds similar to rebates.
Date of experience: June 6, 2019
I reached out to ebates customer service in regards to a big fat check that I hadn't received. The response was prompt, curteous and I will be receiving a replacement check soon! A big thank you to Keisha for great customer service!
Date of experience: March 13, 2016
I had a very pleasant experience with ebates customer's service they replied fast and reasonably and fixed the problem very smooth. Thanks ebates! You'll be seeing more shopping trips from me.
Date of experience: March 7, 2015
EBATES' customer service is definitely BEYOND AWESOME! I am not very savvy with technology and had managed to create two (2) separate EBATES account. I realized I had cash value on both and was feeling quite flustered. I sent an email describing my situation. In no time, I received a reply from an ACTUAL PERSON explaining my dilemma was solved and were consolidated using the email address I preferred. DID YOU READ THIS? AN ACTUAL PERSON, NOT AN AUTOMATED EMAIL WITHOUT THE OPTION OF RESPONDING, SAVED THE DAY! I am sending the same message to Clark Howard, as I am a big fan. I need to let him know that EBATES' customer relations departments is the opposite of the customer "no-service" departments consumers usually have to deal with. Thank you, Marlene and EBATES! You are appreciated!
Date of experience: June 29, 2015
WOW, where to begin! Ordered Samsung 500g EVO SSD. The marketplace seller was DELL. They never shipped it! I opened a ticket and it went unanswered! I opened ticket with google and 5 days later Rakuten cancelled my order and Google told me the dont support closed orders right after. But Google said good news! You were refunded your money! Oh yea? Thats the good news? How about the SSD is now $70 more everywhere and I needed it yesterday!? DO NOT USE THIS WEBSITE! NO MATTER HOW GOOD THE DEAL IS!
Date of experience: December 8, 2016
Ebates has become problematic in recent months essentially denying substantial purchases made via the link through their site only by using the same line as "Ebates was denied payout by 'given' company due to another affiliate being credited".
My recent experience confirms this practice, then they offer the mere $20 knowing full well they owed $89.50 on this purchase.
First of all, the only affiliate was the link through Ebates, no other coupons were used.
Further, it was a $3,000 purchase, little does Ebates know that I contacted the Company personally and the said nothing was denied.
This means Ebates is dishonest and will not honor large purchases. Apparently, this is the new practice, simply claim that they were denied credit due to some other affiliate claim.
Simply give them a truth test, go to the company you purchased from, explain that you used Ebates as an affiliate and tell them that Ebates claims they denied credit for the purchase and ask them if this is the case.
Then you will know the truth about Ebates!
Tip for consumers:
Avoid at all costs!
Date of experience: October 25, 2014
BUYERS BEWARE! Friends, do NOT buy from Rakuten. I bought a TV ($1200) on Black Friday 2014, they charged my card a few days later and my Rakuten online account updated to "Status: Shipped." It is now December 19, I have emailed twice with no response, I never received an email with shipping/tracking details, and I never received the TV. I am now disputing with AMEX. So no TV and now I get to pay a higher price since Black Friday sales are over. RAKUTEN SUCKS!
Date of experience: December 19, 2014
1% cash back or 10% it's always better to go through ebates + you get to use all other regular store coupons and discounts + rewards for referring friends(which you would do anyway)... win win
Date of experience: November 29, 2014
I was missing a cash back from a recent purchase, and they replied to my email within 15 minutes, and credited my account before doing their investigation. I'm very please as a short term customer.
Date of experience: February 13, 2015
Rakuten has a million things you'd love to have, and they've kept their prices low. The one time I had to return an item, there was no problem. No questions asked and it was easy.
Date of experience: January 14, 2016
I always check Ebates for the company I'm about to order from. Love the fact they give coupon codes as well as giving you cash back on purchases. I have received 2 checks from them!
Date of experience: June 15, 2015
I had money that I'd earned using Ebates dropped off my account for a still unknown reason. Ebates told me what they needed to fix the problem and once I did so, fixed my problem.
Date of experience: May 16, 2015
I had a small issue with my Ebates cash back checks and Tiffany at the Ebates Customer Service team responded to my initial help request the SAME day as well as SOLVED my issue immediately! I love the fact that Ebates searches for coupons and specials before I check out online from so many different stores as well as sends me a Big Fat Check every time I turn around... LOVE EBATES! Thanks so much TIFFANY ~ You are the BEST! <3
Date of experience: September 1, 2015
Ebates has the best customer service i have dealt with not just online but in stores as well. They truly are a 5 star company and I will shop through them forever as well as refer everyone I know
Date of experience: August 16, 2014
I went looking for my e-bates money for
My purchase from eBay and they had the information
On my page
Before I gathered all the data to submit
I do and will continue to recommend this company
Customer service is great!
And you will make Money!
Date of experience: October 2, 2014
I love ebates. It's like getting free money to shop. And when I have a problem (usually my fault), they are always great about taking care of it for me. Thanks Dustin and the rest of the Ebates crew!
Date of experience: May 31, 2018
To date, my experiences with EBATES and the Cash Back program have been nothing but positively OUTSTANDING - I cannot believe we as consumers shopped this long without them. I am a happy customer, and my association with them has certainly heightened my shopping experiences, in addition to providing real discounts in the form of MONEY!
Date of experience: July 7, 2015
Got my refund quick. They offer a lot of stores to shop. My shopping experience was great. Also make sure you let everyone know that you get a $10 bonus.
Date of experience: April 23, 2019
The browser extension lets you know when a site participates. Click and you're good to go. Or start on the website and find vendors that have what you're looking for.
Date of experience: June 5, 2019
I just love Ebates customer service! They are the best. Quick response with questions thoroughly answered. I wish more companies were like them. Ebates makes me feel I am appreciated.
Date of experience: February 13, 2016
They few times that a shopping trip "failed" to register so I could get my Ebates the issue was addressed either immediately, after I submitted a trouble ticket, or shortly after a discussion (live or email) with a customer rep. I've enjoyed using eBates for many years, I've saved money with the coupons I find on their site and I get Cash Back via eBates too - a double win for shopping!
Date of experience: May 13, 2015
I would have to say that I received AWESOME customer service to my question/request about not receiving my Cash Back for a prior shopping trip with a resolution received to this issue in a very prompt and timely manner!
Thanks again EBates team for such a wonderful experience!
EBates customer for life!
Date of experience: April 20, 2016
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
