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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Really appreciate the prompt and efficient service I received from Alexis. I was the one who made the mistake and she was able to get things corrected in a couple hours. Thanks.
Date of experience: March 17, 2015
First off, I wished I had read some of these reviews before placing a order on Rakuten. Apparently, Rakuten has all-around bad customer service and items might not come in good condition or become delayed indefinitely. Even worse, in the mid to late 2013s, various customers reported credit card fraud after entering their credit card information into Rakuten. Various purchases were made in various locations without their knowledge!
From my personal experience, the site leaves little to be admired. I attempted to order an item but after entering my card's information and proceeding to checkout, Rakuten hits me with "Sorry, you cannot continue shopping due to the system error. Please go back to Shopping Cart and order item again." I went to order my item again. Again, I got "Sorry, you cannot continue shopping due to the system error. Please go back to Shopping Cart and order item again." At this point, I decided it wasn't worth the hassle and gave up on ordering any more.
Later, I found the order history page and realized it showed 2 orders of the same item. Huh? Didn't my orders fail due to some system error? Somehow, I might've order duplicates of an item simply because of Rakuten's supposed "system error".
Though miffed, I decided to take this as a lesson learnt. Always look at the reviews of an online platform before making a purchase. I just hope for all our sakes, that Rakuten has cease the credit card frauds of past incidents.
Date of experience: June 25, 2016
I made a bunch of purchases and told my whole family and because we all have the same home address our accounts were made innactive! DONT TRUST THIS SITE! THEY DID'NT PAY ANYTHING AND THEY DID THIS 2 WEEKS BEFORE PAY DATE FOR 3 MONTHS THEY LET ME SPEND MORE THAN $3,000 DLLS. THEY GET PAID BUT DO THIS AT THE LAST MINUTE SO THEY DONT HAVE TO PAY YOU!
Date of experience: February 2, 2014
Really like rakuten, I think its a VERY good way to save/make money. I Will use the heck out of IT. I am going to tell all my family and friends about it!
Date of experience: April 23, 2019
Nicole from Ebates helped me receive credit after I forgot to hit link through Ebates. She was awesome to deal with. Thanks for the help! I love Ebates!
Date of experience: November 21, 2014
I had missed a 16% cash back offer by 1 day, emailed customer service and they applied the 16% to my order. Great service and dedication to customers!
Date of experience: May 15, 2015
Customer Services really took care of me. They were extremely nice and helpful. Not once did they give me attitude about my request and were always so welcoming.
Date of experience: July 13, 2015
I have been using eBates for about 3 years now and I have earned over $300! I love that I get money for things that I'M GOING TO BUY ANYWAY! They have the best customer service and quick responses. I recommend EVERYBODY tries eBates!
Date of experience: November 28, 2015
The site is very easy to use, making the shopping process simple and enjoyable. Search for the merchant, find which discount you want to use and make your purchase, all the while saving money!
Date of experience: August 2, 2019
I had excellent experience with Ebates. Wonderful people to work with. I will always use your service when I order anything online. Thanks again Shelley
Michelle is a great person to work with :) !
Date of experience: February 8, 2015
I have done some purchases but they did not give me cash back without any reason and whenever I have a complaints, they asked me to give them bunch of nonsense questions and information
Date of experience: June 10, 2017
The system works so well. I don't spend a whole lot online, but when I need to make a big purchase I go there. If there are any problems, they are happy to help.
Date of experience: March 18, 2016
Hannah was such a great help, professional and extremely helpful! It was a pleasure to be able to work with her, sh took care of me quickly such a pleasurable experience
Date of experience: December 2, 2014
They hold their word and the communication is the best from customer service/care department. Even though its all emails, its very professional and helpful
Date of experience: May 6, 2016
I had a problem with one of my stores not loading onto my account. I got in touch with Ebates customer service and they fixed me right up.
I love Ebates!
Date of experience: January 19, 2015
Easy to use. Easy to track purchase. Love the rebates.
Great customer service- I recently found an expired check and customer service responded promptly and reissued a new one for me.
Date of experience: February 28, 2015
Thank you for your exceptional service, Rakuten! It is always a joy to save a few coins while buying books that I love to read. This is a win, win situation.
Date of experience: February 8, 2020
Since 02/13/2017 I can't log in my account on Ebates and I didn't receive my big fat check yet. I sent an email to Ebates but they don't answer me yet.
Date of experience: February 16, 2017
Getting no at back for stuff I was going to buy anyway. What's not to love? And I like that it's simple. No complicated codes to add at checkout. Thanks Ebates!
Date of experience: February 3, 2016
I purchased through two websites and of coarse i hit the ebates icon before i even decide wether i will purchase or browse... and for some reason i didnt receive my faithful email from ebates about my trip and was wondering why not and if there was a mistake of some kind. I emailed customer service at ebates and Kim was the professional who wrote back immediately and she was very on top of her game! Kept me in the loop and she truly stayed connected with communicating with me and letting me know she will check into it and was very good at making sure i knew she "cared"... this ebate site is AMAZING!... KIM TOOK CARE OF THIS SITUATION BEYOND MY EXPECTATION!... KUDOS TO EBATES FOR EXCELLENT CUSTOMER SERVICE!
Date of experience: January 22, 2016
I think this is the first review I've ever written. I joined at the end of last year and told my boyfriend to sign up so we could both get the bonus. Received an email maybe a month after signing up saying I had won 1000CAD in the refer a friend contest. I hadn't entered a competition so thought the email was a scam but looked up the employee and messaged the company on facebook and ended up sending back the form and then got the money in my account shortly after! I was soo happy as I never win anything even when I do enter so to be automatically entered just for referring someone was such a great surprise. I then received my cheque in the next payout along with the extra money I'd earned from shopping. Easiest money I've ever made :) I imagine people who do a lot of online shopping would get a lot of money back. I don't shop that much as trying to save but when I do it's awesome to get some of the money back! Cheque can take a bit longer than the date it shows, I think that's the processing date maybe so give it an extra couple weeks before enquiring, the first time I wondered if it was actually going to arrive and was still unsure of the legitimacy so when it came I was pretty darn pleased :)
Date of experience: June 30, 2017
I wish I had followed up with this app years ago! The savings are GREAT! Going forward, I'm going to do all my online ordering; if I can through Ebates!
Date of experience: April 28, 2016
I had an issue being credited on an ebate. I wrote to customer service, received a prompt response and the issue was resolved quickly to my satisfaction. Could not ask for more!
Date of experience: March 11, 2016
I shop, then I get money back. Sometimes I miss out on a rebate because I accidentally close the Ebates/Rakuten shopping trip window, but that's my own fault and not a flaw with the website.
Date of experience: July 31, 2019
Easy enough. Just select your store from home site and shop, then purchase. And wait. They will eventually send your cash back and done. Easy as that.
Date of experience: April 30, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
