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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Tractor Supply always has my merchandise ready for pickup, are very pleasant to work with and have never made an error in my orders.
Date of experience: June 13, 2019
I was so skeptical of eBates when I first joined. But now I'm hooked. Nothing makes me happier than saving money and being paid to shop. :)
Date of experience: May 22, 2017
If u spend big bucks at high end stores u don't earn good money. Otherwise not much back. Didn't care for their customer service.
Date of experience: September 15, 2016
Yes I'm totally lost not sure if its real i referred people never got the money they promised, and there is not a contact number
Date of experience: November 29, 2015
The title pretty much says it all. I've never had any problems with Ebates and don't expect this to change under the Rakuten name.
Date of experience: August 1, 2019
What more can I say. Simple way to save your hard earned money! Lots of options too. You get a check after you have the minimum.
Date of experience: July 31, 2019
Its nice getting money back with no extra steps. Check came and surprised me. Like getting a bonus for doing your normal shopping.
Date of experience: April 23, 2019
Very good business model I love Ebates! I hope we can get more cash back on in store merchant that would be fantastic!
Date of experience: April 27, 2019
I had a very good experience here at ebates and the customer service they helped me a lot. Thank you guys so much.
Date of experience: January 30, 2015
I recently had to contact the customer service at Ebates. I received an immediate reply and everything was taken care of. Great experience.
Date of experience: August 14, 2015
Have only used a couple of times since changing from Ebates. No check yet. Just like Ebates as I can tell by now.
Date of experience: June 5, 2019
They truly went above what had to be done to resolve the situation and it was a breath of fresh air. Thank you!
Date of experience: March 2, 2020
Ebates is absolutely amazing. They are always there to support and help me. I got cash back for all the purchases I made.
Date of experience: November 24, 2015
Still new to the app. So far I love it! Made a few purchases on things I always buy anyway & received a check, now I'm hooked. Thank you Rakuten :)
Date of experience: April 23, 2019
If only because it was easy to pronounce without a Japanese to English dictionary. So, you need 100 characters... does this help?
Date of experience: June 6, 2019
Decent percentage return on things I would be buying anyway, great if you catch a promotion with a higher rebate than usual.
Date of experience: June 5, 2019
Rakuten (formerly Ebates) makes it so easy to get cash back from purchases you are making already! I love shopping with Rakuten.
Date of experience: June 5, 2019
Cash back for purchases, what could be better! Coupons and other offers for your choice if merchants! I highly recommend this site!
Date of experience: June 11, 2019
If you like to shop on line and haven't joined Ebates what are you waiting for? I love getting the rebate checks!
Date of experience: September 23, 2018
Absolutely fantastic online experience with Ebates! Very helpful staff! A pleasure to do business with! Customer service is amazing. Don't miss out.
Date of experience: July 5, 2018
Just click on Rakuten and the store pops up. And in a few days you get your reward very satisfied. Good site.
Date of experience: July 31, 2019
I have made purchases that never gave me credit in my account so what is the point of the extra hassle not knowing if you will be rewarded or not
Date of experience: April 23, 2019
I asked a question about my account over last weekend. I heard back from them almost immediately today! Such good service
Date of experience: April 11, 2016
They send things out for bonus dollars and make it hard to qualify. Terrible website. I predict They won't last long.
Date of experience: April 27, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
