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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
Rakutem makes getting a better price on items easy by their refunds. It is easy and done completely in one step
It's seems as if Rakuten has expanded upon EBATES (also wonderful). Same services, same great feel. Thank you!
Great support and fast response I like that I do not have to wait days for an answer and money is added almost immediately when you have a problem
2 orders so far. Each one taken over 60 days to ship and receive. So slow and if you send them an email all you get is automated responses.
I have only good things to say. I am going to give four pieces of advice. 1. Screenshot your Rakuten shopping trip number after the order is placed if you have a browser button. 2. Activate Rakuten often. As browsing then getting to the checkout then going back into the website after changing your mind about products in the cart can de-activate. Maybe you thought you activated and it was actually a half hour before checkout and the wait de-activated and the "bag" or "cart" closed on the website. 3. Contact Rakuten about everything. They have a great customer support team. If you activated your button or went through their website the store may still give cashback even if the order was placed without the shopping trip being activated the last time the website is visited that day. If an order is cancelled, it's probably a good idea to tell customer service. I had an issue at checkout where Rakuten wasn't working properly. Somehow Shop Pay was automatically activating and asked for a code. I ignored the code request which disabled the checkout experience. The customer service team walked me through the issue. The Shop Pay issue discovery happened when I kept getting questions from Rakuten. 4. Pay attention to double cash back days and 10% cashback days. Double days and 10% or more adds up quickly. My only complaint is Rakuten could give more information on how to find and record the shopping trip number. It has taken me a while, but I'm pretty quick to screenshot the order number/placement page with the Rakuten information. I am grateful for Rakuten. They have a kind, respectful team. I am making certain I am the same towards them. I hope they don't have any complaints against me. Laugh slightly out loud
Tip for consumers:
The support team is very patient, helpful and kind. Contact them with any and all problems. I did send them a thank you email during member appreciation day. I got quite a bit of cashback from those sites that day. Look for and use Double Cashback and 10% Cashback.
Products used:
It is a coupon/cashback website. The button at the top of the Edge browser is very helpful.
When I encountered a lagging bonus back problem, I contacted with the Service Care. Mr/Mrs Kim replied very soon and solved it. Thank you, Kim.
I did not receive the correct ebate from one of my shopping trips and the issue was resolved in an hour! Great customer service and quick response.
Roxanna F is the best and helped me tremendously! Thank you so much Roxanna!
Hope we can interact again!
I use ebates as my secondary cashback site. They pay. I just don't always get best rate through them
Daily Deals, can be steals, watch what you are bidding on they do stand up for honoring what they sell, contacting them is a deal and a half, so go through the Main Place and Get Buyer Protection.
I purchase almost 90 percent of my things online due to a recent automobile accident where my injuries caused me to be homebound. Because of this, I was thrilled to find out about EBATES because almost every store I purchase from is listed. Recently, I purchased a $300 tablet from HSN online and I couldn't remember if I had gone thru EBATES prior to ordering thru HSN. I immediately contacted the customer service area at EBATES and they investigated my purchase. Well, it turned out that I hadn't and I would have missed out on getting a rebate from my big order. But as a courtesy to me, the EBATES representative went ahead and gave me the rebate amount for my purchase anyway! I was in 7th Heaven and they are now on my Favorites site as well as posting a yellow reminder stickee on my computer screen. I will tell everyone I value as a good friend about this great site, especially the ones who like to shop as a hobby like me!
You will be happy that you contacted the help department. Everyone is friendly and eager to help. A positive experience - thanks so much!
Went back and forth several times with Rachel at Ebates customer service, and she never lost patience with me! Thanks for your help!
I've shopped with Ebates and now Rakuten for years. The selection of stores fit my requirements, and the rebates are a huge plus.
Thanks for making it easy to find rebates while shopping. Simple and quick to use Rakuten's site, and the rebate notifications are great!
I came across a problem and Ebates replied to my email within 24 hrs and took care of my situation. Very happy client
So easy to get money back! I've been using Rakuten (Ebates) for years! You can use them for almost every place you shop and it is so convenient!
Love Rakuten. It's so easy so use. What's better than shopping like you normally do and then get a discount and a check back for using the service.
This website is fake they just take money by giving orders and don't give back i have lost ******* and they have not given 1 rupees also it's totally FAKE FAKE
Tip for consumers:
$#*!
Products used:
Shoes
CookStore.ca
New testimonial was submitted
Testimonial data:
User Name: André La Boissonnière
User Email: *******@gmail.com
Store View: CookStore.ca
Message: I did receive with great pelasure then I bought an ESPRESSO Machine Delonghi super great to recommand to anyone because that is my second (cup) no... machine! Chao André Montréal
I emailed CS re a missing payment. Stephanie responded and quickly worked on a resolution. Wonderful!
Ebates was pretty much self-describing. What does Rakuten describe? Nothing! How about going back to Ebates?
Very courteous, respectful and helpful customer service (from CSR "Rachel"). Resolved my question/problem with top notch service and to my 100% satisfaction and I couldn't be happier! THANK YOU!
The integration with the chrome browser makes it easy to use and ensure we get all possibile savings.
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Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
