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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
I have been a member of Ebates and now Rakuten for years now. I really enjoy shopping and to get money back for doing that makes me very happy.
I have been using this since before it was Rakuten. I have never experienced any problems. I also have the credit card so my cash back is even more!
Tip for consumers:
Easy to use and so many sites and stores to shop at!
Products used:
I go here before any online shopping.
VERY PLEASED! Have been very happy with my use of Ebates. Offer great deals! Had a question and got immediate help with the answer.
I have had no problems - it is smooth sailing and why not - you shop and get paid to do that - what is better than that!
Love Ebates! Had a little confusion when I first started and they went above and beyond to help me. I will definitely keep using Ebates.
It is very easy to use. I highly recommend it and have never had any problems. One click of a button is all it takes.
Products used:
I used the app for cash rebates.
Easy to use the site to earn cash from online purchases. I would be foolish to not do this when purchasing goods and services online.
I spent over $2000 on Amazon and only got a Rakuten check for $1.20. I guess the stuff I bought was not covered by Rakuten.
Cash back just for shopping online? What's not to love? The site is so easy to use and their customer service is second to none.
I had an issue with cash back and Mark came to the rescue! He handled my issue promptly and with courtesy! Thank you so much!
Love how easy it is to use. Any time I've had an issue or question, they are very quick to respond or resolve the issue.
Tricia M. From Ebates is fabulous. She was quick is her responses and efficient with resolving my issues. Thank you so much Tricia, you Rock!
Kathleen from Ebates was able to help me get a lost payment due to my inexperience. She was terrific thru the whole process. Thanks Kathleen!
It is easy to bring up and use. I have not made a lot but helps with shipping or taxes. It is fun to shop at the stores or use for hotels
Wow - This service is amazing - totally not a scam, I received over $200 in Cash Back this quarter and the Customer Service was amazing the one time I had to contact them.
I make money everytime i shop - very easy to navigate and love the app best place to start your shopping
The process seems to be crediting "ebates" more quickly, and communicating with the customer so they know they have posted.
I have saved about $1200. What could be better? I have loved this site since inception. Thanks for all rebates!
I had an issue with my gift card and Chris the customer service rep solved this issue quickly and promptly.
You can't beat getting rebates for things you buy anyway. Great way to save money and so easy to use.
I purchased a new computer and needed assistance setting up my ebates shortcuts on it-The CS I received was SO EASY and I was thrilled with the results
Have had the card (actually 2 cards for me and my wife), and every month for the last 5 months ebates has screwed up the EFT payments I made to the card from my bank. All the other cards and transactions paid through the same bank post fine and on time, but NOT with ebates.
For example, I sent a payment electronically on 12/3/15, and it didn't post until 12/18/15... ebates canceled my account, and re-instated it, for late payments.
This same thing has happened EVERY month since I got the card. Cancelling a credit card and getting a new one causes the dredit agencies to lower the creit score because of the extra activity. My rating has dropped by 50 points since June.
It's great fun to have my credit card denied at the store... it's 100% due to ebates simple processing payments electronically in a way that takes an exorberent amout of time. Also, the card was denied because the 2 cards have 2 different exoiration dates, although they're one account.
I'm done using their credit card for good. Their customer service platitudes don't resolve any problems.
I use the app or the site every time I make a purchase. Whether or not there's cash back, it's a great place to find coupon codes too.
I get a percentage of all my purchases back and I add to it with my credit card from Rakuten. It adds up to spending money every month.
I have been a member of (Ebates) Rakuten for a long time. I am pleased with the site and the savings. Many stores I frequently use are members.
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Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
We couldn't agree more, Erica! Our team works hard to give our members the best experience possible, so we're thrilled to hear this. Enjoy your Cash Back :)