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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
Had an issue verifying whether I would get an Ebates rebate on a recent purchase. I received an immediate response with helpful advice.
Danielle was very helpful and understood the issue. She analyzed and took action quickly with the best possible details and response provided. Kudos!
EBates is easy to use, has incredible customer service and partners with a variety of fantastic companies to offer incredible deals and promotions!
Support really good and always ready to help. Answers was so correctly and quickly. They do really a good job! I'm happy to be with Ebates.
Ebates is a great way to shop & save money. The app is user friendly plus you find great coupons on stores you already shop at.
I was missing credit for my purchase. It was easy to submit my request to ebates and they credited my account within an hour! Who could ask for more?
The percentages back need to be better. Over the years many retailers have left. The amount back barely covers the sales tax on item or shipping.
I love getting money back while shopping. I've been using this app for years and have gotten quite a lot back. Love double money back days.
Don't shop online without going through Ebates. It brings you right to the websites you want to shop and you get a check every three months!
I asked a question and it was answered in just hours. In a very pleasant and courteous manner I might add. Man they were ON it!
Thank you
Janice
I love ebates! I only wish i had more money to spend through the site. The customer service response was quick and exactly what I needed.
I appreciate the service and rebates, but I've had to request the credit manually for several orders. It's a hassle to have to monitor and reconcile.
I prefer to use Rakuten over most other cash back apps because I know how well is works and it is quick at adding cash back to my account.
You guys are wonderful, how you took care of an error I had made.
I really appreciate your service and your team were so helpful and kind.
Thank You!
Priceline did not properly credit one of my purchases, even though they did credit two other ones, and
Contacted customer service regarding missing cash back. They responded very quickly and fixed it very quickly. Love Ebates.
Great service, customer service and good deals, very fast shipping, good experience, I will buy again, five stars
I received my first rebate check so quickly. I love shopping thru rakuten. Great service and great savings
I am so pleased with the customer service I received, prompt and courteous and very efficient. Thanks again!
Very efficient! They took care of my problem very quickly. I'm very pleased with the service I received
Good experience, only reason for 4 stars is Ebates is not accepted at a lot of stores I shop. Otherwise good experience
I love finding the places I want to shop and seeing how big the percent back will be. It's so easy. Rakuten does all the work, I just have to shop.
No muss, no fuss to get discounts on stuff I buy everyday. Most discounts post within 24 hours so it's easy to keep track of my "earnings".
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Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
