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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
Fantastic customer service, took care of a small issue immediately, very happy and thankful to Ebates!
Rakuten (eBates) is great savings tool. Use it every time you shop online! I've saved so much money!
Easy as anything. No different than Ebates. Very smooth transition. Just remembering to click on it is the only issue I have.
Best customer service I've ever dealt with. Any issues are answered/resolved in 24 hours. Love Ebates
It's great to make a purchase, knowing that you get something back later. Not all stores give the same percentage but every little helps.
Cash rebates are available on a lot of sites. Great customer service with quick responses and resolutions!
These folks really helped me with a purchase problem I had and they came through.
Thank You Again Ebates!
Super fast response time in an email to support. Nice browser integration into Chrome with the plugin. I'm liking some eBates!
Who doesn't love free money!
Throw in great customer service and you can't lose!
Its a win-win
Thanks
False and deceitful practices. Shipped refurbished product when the description clearly stated "Brand New". Never responded to repeated enquiries.
WORST SHOPPING EXPERIENCE!
You can't beat receiving a check for shopping online. The customer service is fantastic! Ever have an issue, they are on it!
Best ecommerce site, you find all kind of things, and it's pretty cheap too. Very reliable. I recommend.
Cash back for shopping is easy through Ebates. Excellent customer service. Promptly responded with a very quick resolve.
Alexis was terrific. She handled my issue with a change in email address very quickly. I am grateful!
I love shopping and earning money back through ebates! Excellent customer service! It's the only way to shop online.
Hard to use, feedback from company's service very slow...
Besides that it's just fine, packing and delivery time as expected.
I've never had any issues with this company and have made a nice chunk of change shopping through them! Very happy
This has to be the best support I have ever experienced. They reply in minutes, courteously and efficiently.
My experience using Ebates has been 100% positive. I recommended it to family and friends w/o reservation.
Quick, responsive service. I had a question regarding my cash back account. It was addressed with efficiency and professionalism. Thank You Ebates!
Absolutely love ebates! Had an issue, contacted customer service and they solved the problem quickly!
Any time I have a question or concern, it is answered immediately. Ebates has the BEST customer service. Thank you so much.
Ebates customer service rocks! They are always there to help me out, in any case of difficulties and confusion. Bestest ever. Awesome :)
Gain trust and grow your business with customer reviews.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
