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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
I was unable to get the purchase in person. I have always purchased on line. I have the app on my phone and still couldn't do it.
I have questions about gift card as rewards and in 30min I got reply and answer really quickly and totally solve my questions!
I appreciate a lots!
My coupon wasn't applied to my order and customer service applied without any trouble!
Thanks so much!
Rakuten the best value by far! ***** 100% Best People Best Service Best Company
The epitome of perfection and customer satisfaction *****
THANK YOU S BERLINGIERI
Tip for consumers:
Rakuten the best value by far ! ***** 100% Best People Best Service Best Company
The epitome of perfection and customer satisfaction *****
THANK YOU S BERLINGIERI
Products used:
Rewards
Kohls didn't send ebates the info they needed to credit my account. They gave me the money and I gave them all the proof I had.
First time using. So c
Very convenient. The ease is so easy. Wss so surprised to get my first check.
My account said I was to receive $19.88 and I only received $9.88. Still waiting on $10.00 I was shorted!
Lightning fast response time from Customer Care Department (Thank You Alexis!) with satisfying results!
I participated in the promotion that signed the Disney + for $ 69.99 and received $ 12.5 back on 11/11/2020. I did the entire procedure as expected and a few days later I received the $ 12.5. In addition, for making a purchase over $ 40, I should also receive $ 40 cashback. However, it was short-lived. Soon they cashed out that $ 12.5 cashback with no explanation. In their place, they deposited $ 40 cashback, which also didn't last long and was soon withdrawn.
There was a promotion on Rakuten to refer other people and if they made purchases over $ 40 you and they would get $ 40 back. Well, I indicated two people who made the same purchase as me, from Disney +. As a result, I should have received $ 12.5 (my cashback for subscribing to Disney +) + $ 40 (my cashback for making purchases over $ 40) + $ 80 ($ 40 for each referral made and who made purchases as required).
All of the information mentioned above, I saved it in images and put it in an attachment. I tried several times to contact Rakuten to explain these problems, in the beginning, they answered me in one day, until then they simply stopped responding. In one of those emails, they said the cashback is only made for the USA and Canada. However, at the time I made the purchase, as well as my referred friends, other countries were also covered and I have proof that the procedure was changed AFTER we had made the purchases.
Having shown all this documented information to Rakuten all I get now are emails saying that my account is suspicious, that my account has been canceled, as well as that of my friends. This is a huge lack of respect. This is a fraud. This company has no ethics whatsoever in following its own words. Instead, they blame the consumer even if they follow all the procedures!
Shame on you, Rakuten, for the terrible and disrespectful work.
Sincerely,
Caio
Tip for consumers:
DO NOT use this site. They don't respect customers and offer a terrible service.
Products used:
Disney+
Great place for hard to find complete collections. Received within 4 business days of order. Perfect and couldn't be more pleased.
Getting money back on shopping sites that I already shop at is a no brainer! Just one extra click and cha-ching!
Rakuten can be better at crediting our accounts after purchases, I shouldn't have to inquire where my rebate is.
It's really great for shopping online! I and my husband using it all the time, We got extra money from ebate cash back.
KUDOS to Rasheka W. Informed her via email of missing merchandise transaction and she resolved the problem within 2 days. I'm more than satisfied
Hold on - before I get dirty looks for giving a bad review for a site that seemingly hands out free money, hear me out!
I've been using ebates for about a year now and thought it was like a gift from heaven. And they have honored the free $10 gift card and all cash back promises.
HOWEVER -- DO NOT USE THIS SITE FOR LESSER KNOWN WEBSITES! My friend alerted me to the fact that there are MANY stores on ebates where, if you click through ebates, you're getting a much higher starting price--hence you actually don't save (sometimes even pay more!).
I looked at sites like dog.com and wag.com just to test this theory out. I went directly to one of the sites, and found a product, saw it marked for $6.99 msrp. I then went through ebates and found the SAME product by SKU and saw it was listed as $8.99. I did this test across MULTIPLE PRODUCTS and MULTIPLE SITES and was shocked to learn what the hell they have been doing!
Sites like macys.com and other bigger, more well-known vendors, do not seem to employ this, so I would make sure you CHECK before using a lesser known site with the promises of xxx% cash back!
So deceiving...
Is ver easyJet to use. I fino the stores faster and the thing I Love more than Other one is the cash back... they really paid you! Ilove it
Let me tell you I have never had better service than I have had with ebates they have been great thank you agen
Duane
A few times I had to bring a transaction to their attention but so far I have received every penny I had coming to me!
I was pleased on my experience shopping with rakuteen. I was not wowed by my experience but I was not disappointed.
Excellent Customer Service!
Speedy Results.
Courteous Representatives.
Highly Recommend RAKUTEN.
Nice to Get Money Back for Shopping!
Another company did not put that I bought from them, so they made sure I could bring it to their attention IMMEDIATELY!
This company gave me a bogus Fed Ex Tracking # Basically, they stole my money and never shipped my purchase. DO NOT USE THESE GUYS - IT'S A SCAM
They promised a gift card when you sign up the very first time, but it never happened. I made my first order and I never received any cash back, I made my second order through their link and waited around a week but I received my 3% cash back instead of 9% only after I contacted with them four times and they said that the cash back is not for all Amazon departments even though I used the coupon " free shipping on order over $100 and up to 9 % cash back" right under the coupon and I spent $127. I even didn't mention that it took me 40 mins. To send my question the first time to them because their system ignores and deletes the name of store, or my order number many times.
I made 12 orders during February -March 2015 but I didn't receive any cash back until I sent them an issue about that and it doesn't matter how long I will wait 5,10 or even 30 days.
I sign in a few times per week and I never won any of their gift cards until, on February 2015 my account showed that I will receive a $5 gift card if I spend $ 20 during 90 days.
All the information on my account, my cash back, info about the gift card and everything else disappeared after I sent them letter that the site is a joke and torture and the only reason that I wrote that message was because I didn't receive cash back again for 3 of my orders, but instead of just answering me back they decided to erase all of my information on my account
I had been waiting for 3 days but there was no answer and I started to send them new issues for each order and I received my reply after more than 24 hours, and instead of info about my gift card I now see that I last singed in on October 2014 and the offer with gift card was not working at that time although I opened my account in January 2015.
The only thing that I am waiting for is my check in May and then I will close my account and I already told my friends who want to open an account on Ebates that this site is a SCAM.
Tip for consumers:
don't waste your time with this site
Gain trust and grow your business with customer reviews.
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
I am terribly sorry for the experience you encountered. Any customer who is not satisfied by the service offered by a merchant on our site is covered under our worry free guarantee. Please feel free to reach out to our support team on 800-800-0800 or via the following form https://support.rakuten.com/hc/en-us/requests/new