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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Bankedge provide a very good platform to show your talent. Improve your carrier... Bankedge guide how to study... how to placed. Bankedge took a time but give a job
Date of experience: May 18, 2019
Ordered a pots * pan set that was coming from a 3rd party - Tradebuy. I got an update that the order shipped on December 25th. I emailed Tardebuy through the Rakuten site, Tradebuy never got back to me!. I contacted Rakuten and complained. They contacted Tradbuy and found out that the item never shipped even though they already charged me. They also cancelled the order and were only giving me a refund because I followed up! Two lousy sites Tradebuy and Rakuten
Date of experience: January 4, 2017
I do enjoy using this website, even when it was Ebates.
I feel like the money comes to me a little slowly, but I guess it has to go through all the channels and get approved before it reaches me.
Date of experience: July 31, 2019
Just try this: check your favorite products in your favorite store with your eBates. Then log off and go back and search the same items on the same stores independently, not through eBates. EVERYTHING COSTS WAY MORE WITH EBATES, SO WHAT SENSE DOES IT MAKE TO USE THEM? YOUR CASH BACK DOESN'T EVEN EQUAL THE AMOUNTS YOU'VE OVERPAID! Smh
Date of experience: May 7, 2019
The app is very simple to use and has a link to every store you would ever shop. Rakuten makes shopping online easy because every store is in one place, even store you might not think about.
Date of experience: April 23, 2019
Super easy way to make a little every time I shop online. I don't have to do anything special, I have the extension set up on chrome, and it pops up and lets me know when a site is eligible.
Date of experience: June 5, 2019
They say in store savings? I have yet to be reimbursed
For the stores I have shopped in. Shopping online that I haven't been credited for is a hassle also!
Sometimes I wonder if its worth it
Date of experience: July 31, 2019
Quite a while ago a friend told me about Ebates and I had no experience with something like this so I decided to try it. IT WAS THE BEST THING I EVER DID! It is so much fun to get your Big Fat Check every quarter. It is also a must that you put the Ebates icon on your broswer. That way, if you are on a site that is connected with Ebates, you won't miss anything. It has to be something almost life threatening nowadays for me to buy from a site if they don't participate in Ebates.
Date of experience: January 2, 2017
Customer service was really quick to respond to an user error issue I had. They guided me through resolving it even through the issue wasn't even with their site! Not many companies do that.
Date of experience: February 12, 2019
I enjoy having opportunities to save more money with coupons, sales, special cashback promotions and finally a quarterly cashback check. It's easy and amazing.
Date of experience: August 17, 2019
Great customer service --- Michelle was extremely helpful - she dealt with & solved my problem immediately. Ebates.ca is very easy to use! Will continue to use Ebates.ca for all my purchases.
Date of experience: August 24, 2014
Sometimes there is a delay in processing but apparently that is a function of the vendor reporting the transaction. Thank you so much for helping to update my transaction activity.
Date of experience: September 24, 2014
I was missing a Tell-a Friend bonus. It took me a bit to find the Contact Us link but once I did and within 24 hours I received a personal and satisfactory response. Good job Ebates!
Date of experience: February 6, 2015
Now you can earn cash and they send you a check. It's not a place where you buy stuff anymore. I keep seeing the commercials. They look like Ebates. Interesting.
Date of experience: February 23, 2019
Bought a camcorder for my sister and it didn't work sent several emails to them to try to get it exchanged with no response whatsoever. Terrible customer service! Terrible product!
Date of experience: January 18, 2016
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Date of experience: June 9, 2019
2015 May -
DO NOT BUY FROM ZOVERSTOCKS - it's RAKUTEN on amazon.
Why they sent me a CORRUPTED cd copy and did not refund me? Anyway why they did send me a corrupted copy at all! Why? This is illegal.
Rakuten I contacted you and you rejected all the requests. Shame on you! Thieves.
They have on amazon a 95% rate of satisfaction which is actually a LOW rate! Watch out.
Tip for consumers:
DO NOT USE THIS SITE. Low price low quality - it's like a russian roulette. Spend better on better websites.
Date of experience: August 28, 2015
I ordered an item through Rakuten in a promotion. The item was very pricey but I was told I'm going to get super (loyalty) points for my purchase.
But they did not added the points to my account. So I emailed them and they told me that I have to wait up to 16 days to get my points.
I waited for few weeks and when I came back to make another purchase, I saw that the loyalty points are already expired. They added to my account without any alert and it was available only maybe for a week.
I was very disappointed so I emailed them again but the nice lady just kept telling me that she can't do anything and it was my fault that I did not check their website every day.
I have to say this is the worst customer service I have ever received!
Even the Chinese sellers from eBay and Ali express are more helpful than this company.
Their Terms and condition did not mention the 16 days waiting time so they definitely play for that you are going to forget about your points.
I feel scammed and I'm going to avoid any future purchase from Rakuten.
And I advise the same to you. They play a shady game with their super points.
Date of experience: May 9, 2016
Recently I was shopping for a new Audio/Video System for my Home Theater. After deciding on the Yamaha RX-V677BL, and surfing the WWW I checked EBATES. They were offering a 16% cash back promotional from certain stores. I checked World Wide Stereo. They not only had the best price I found ( but with 16% Cash back and free shipping)! Hooray!
Now on to the speakers (I couldn't afford what I REALLY wanted) so again I turned to EBATES. Bingo a coupon for Harmon Kardon pops up. I went to their site and found a 5.1 speaker setup that was perfect for me. Normal price was $799 and on sale for $379. EBATES throws in a $180 coupon! Harmon Kardon throws in free shipping and needless to say I'm a happy camper. Now I've got some cash left over to fine tune my system.
I've been using EBATES for a little over a year now and I couldn't be happier.
Thanks EBATES
Date of experience: May 21, 2015
I absolutely love Ebates! I have gotten back over $1000 so far and am still earning more with every online order. I don't understand why anyone wouldn't use Ebates.
Date of experience: January 9, 2015
I had 2 different inquiries in one day. One regarding a purchase not counted and one regarding a referral not counting, She promptly added my credit for my purchase, (WITHIN LIKE 5 MINUTES). AWESOME. And by the next day my referral friend was added. Prompt courteous and more than helpful <3
Date of experience: November 25, 2015
I wish there was a way, if I place an order and forget to go through the app first, that I could enter an order number or similar to still receive cash back
Date of experience: April 28, 2019
Alexis made my experience stress free. I have found it very easy to use ebates for my shopping and I love getting rewarding for spending my money. Thank you for all your services.
Date of experience: October 17, 2014
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
