- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I sometimes go on and think I'm in the right location. But I'm not getting a response on my payout. I'm fine if I only get a response once a month or so, but I haven't yet.
Date of experience: April 23, 2019
Great deals, fast payment. Great service. Has lot of stores to choose where you can get best deals for anything you are searching for. Earns you money while to save
Date of experience: July 31, 2019
Solved my issue where a shopping trip wasn't generated despite clicking my link and seeing a number. Made a big purchase and Staff credited by account accordingly. Great service! Love eBates!
Date of experience: December 9, 2015
I accidentally set up a new account and emailed customer service. Carol forwarded my message and Vivianne merged my accounts. Excellent service! My problem was resolved in less than 24 hours.
Date of experience: December 21, 2015
I had a couple of questions regarding my Big Fat Payment and also about a referral I had made. Both questions were answered promptly and completely. I was very impressed!
Date of experience: February 19, 2015
Excellent Customer Care experience! Rachel was prompt and thorough in taking care of what I needed. Rachel was also friendly and considerate.
Thank you!
Date of experience: January 13, 2015
I have only been a E. Bates member for a couple of months. I have found it very easy to use. I have had to contact customer service and the service was very fast and friendly.
Date of experience: September 11, 2015
A problem with a transaction was handled very quickly and fairly. I truly appreciate it! Never a problem in over a year of this service and the first was easily handled!
Date of experience: April 22, 2016
I had an issue when cash back earnings were not posted to my account.
I contacted customer service and with a few emails back and forth the issue was resolved and the cash was posted to my account.
Date of experience: May 24, 2015
This was a seamless transaction from Ebates to Rakuten. Always happy with this website, always making money. What's not to like? Anyone who is not using Rakuten is throwing money away.
Date of experience: July 31, 2019
Great customer service! I received responses within an hour both times I contacted customer service (and they rectified the issue). They were amazing!
Date of experience: July 31, 2014
Easiest cash back site to use and receive payouts. Their browser extension automatically alerts you to coupons and available cash back. Payouts are automatic and regular. A+ service.
Date of experience: August 13, 2019
The few times I had to email Rakuten customer service I was extremely satisfied with their response time and the outcome of the email. I highly recommend Rakuten.
Date of experience: June 16, 2020
I was very pleased with the e-bates Rep. He was extremely patient with me, and was very helpful. I will def. Shop thru e-bates since the customer service reps. Are very professional and pleasant.
Date of experience: June 13, 2014
I love Ebates! So easy to use and any issues I've had they always respond so quickly and resolve any questions or issues I've had. Wonderful customer service. I recommend to everyone I know!
Date of experience: August 23, 2017
I joined Ebates in 2011, but I didn't really start using it until the last year or so. I'm now kicking myself for not using it for all of my online purchases, and I NEVER buy anything without going to Ebates first! I'VE GOTTEN $374.11 IN FREE MONEY SO FAR!
First off, it's very easy to use, and doesn't require any sort of personal payment info. You just go to the app, type in the name of the business you're wanting to shop with, and it takes you to the exact site you'd normally see by going straight to that site, but with Ebates runs in the background.
When your purchase is compete, they pay out a percentage of your subtotal, anywhere from about 1-12%. This might not sound like a lot, but you're getting money back for something you were going to buy anyway! HOW CAN THIS BE ANYTHING BUT GREAT?! They pay out quarterly, so it can be like an extra pay day!
On top of giving you free money, Ebates also gives you all of the promo codes that are available for that store at that time. Discounts and free money sounds good to me! I tell people about this site all the time, which has made me even more money since they pay you for referrals!
I've also only had great experiences with customer service, which is something I rarely find myself saying. There has been a couple of times where I didn't get the credit I had coming. I send them a message, and they usually credit my account immediately!
I highly recommend using Ebates. There are sites like it, but none with as many stores as they have, and they seem to add more all the time!
Date of experience: September 23, 2017
The person who helped me (Alexis) not only solved my problem quickly and without issue, but also managed to find another issue that I was not aware of, and fix that as well for me! GREAT service.
Date of experience: March 3, 2015
I have not received a check since Ebates became Rakuten. I keep getting $ added, but have not received a check, so I don't know what my experience will be like.
Date of experience: July 31, 2019
I had a pending transaction, I contacted customer support, my issue was addressed promptly. I appreciate the good communication on the situation and the way my transaction was handled.
Date of experience: April 13, 2016
I thought that I had to orders that had not be listed in E bates, I gave them the info. To them they contacted the places and got back to me and settle it in lest than one day
Date of experience: January 18, 2016
I removed my cash back on an order by mistake. I contacted Ebates, gave them the info on the order & they applied my cash back. They were so helpful! Gratefully appreciated!
Date of experience: December 21, 2017
I emailed Ebates for missing cash back. The response was so
Quick that I was amazed. The experience was excellent.
Thank you Ebates for the Excellent Service and for the big fat checks.
Date of experience: August 26, 2015
Easy to use website. So many different sites to choose from.
All the sites I use all together instead of me going from one different site to another and another.
Date of experience: April 23, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
