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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Extremely poor. They didn't pay for several expensive purchases I made through them. According to them, I didn't use the right coupon, when I had a ll the confirmation etc. A Ripoff, stay away.
Date of experience: July 23, 2013
I emailed a question to customer care hoping to receive a reply in a few days. I received it within minutes 7pm on a Saturday. Rachael was polite, helpful, and gave A+ customer service.
Date of experience: November 29, 2014
My business with Rakuten was through their eBay store, operating under Buy.com, and it was the worst experience I've ever had with any online seller. I, too, wish I'd have seen these ratings before placing my order. It's like their goal is to drive customers away! I opened an account on SiteJabber only to report my experience.
The item, a computer monitor, was not as described. It was sold with a resolution of 1920x1080 but the actual resolution was a paltry 1600x900. I contacted them through eBay and requested a refund, which automatically opened an eBay case. After five days they offered an unacceptable $15 partial refund for an item I could not use. At this point I noticed they updated their eBay listing for accuracy. I requested either a full refund, including return shipping since the mistake was theirs, or a higher partial refund. 11 days later, after no response, I sent another message requesting an RMA and a pre-paid return shipping label as per their return policy. After eight more days with no contact (for a total of 2.5 weeks with no contact from them) I was forced to escalate the case through eBay. In order to obtain a full refund through eBay I was required to ship the item back to the seller which cost me $17. Nothing like flushing a shining new Andrew Jackson down the commode...
Date of experience: October 16, 2014
I find it as easy to use as Ebates was. I srill get my check at the end of the time as always and it has a wide variety of stores/vendors who use this system when I shop online.
Date of experience: August 5, 2019
I had some problems on my Ebates account and sent them E-mail on Saturday.The customer service was so efficient and kind with quick replies even if I sent the E-mail at 10PM. Highly recommended.
Date of experience: November 26, 2016
Anyone should be happy to receive money back. I'm always happy when I order something through Rakutin and receive money back even if it's only 30 cents.
Date of experience: April 24, 2019
Have gotten 1000 dollars back since I joined in the 90s. The percentages increase around the holidays-I love that! Not all stores are participating stores, but the ones I most commonly use are.
Date of experience: July 31, 2019
Ebates team is great! I had some issues with my cash back, which didnt appeared on my account due to some issues, which they happily resolved.
Awesome team guys!
Date of experience: February 10, 2015
I love getting cash back for my purchases. Evayes is the first site I check when I shop online. I like getting checks but I really like getting gift cards to places even more!
Date of experience: September 20, 2014
I have been a member for years and have earned over 1k dollars in cash back. It is awesome. I really love the app and the new in store cash back program! So convenient!
Date of experience: March 1, 2019
I have to say, Ebates is a great site to order through and Tricia M with customer service was absolutely amazing at helping me with a question about a purchase.
Date of experience: February 1, 2017
Very prompt service. They provide very exceptional and best service and resolve issues in postive manner. They send check as per schedule, which is great!
Date of experience: June 4, 2018
I had lost my password on account that was opened in 2011. I sent email and within minutes the problem was resolved by Nicole. I was able to get my item and get my ebate.
Date of experience: February 26, 2015
I realized my checks weren't getting to me. Lost in the mail perhaps. I contacted ebates and they cancelled the old checks and sent new checks, no problem. Thanks ebates!
Date of experience: March 19, 2015
Ebates is the best Company that do what they do, and they do alot for the shopper like help them earn cash back, for shopping for things they have to buy anyway.
Date of experience: March 10, 2018
EBates is phenominal. The
Speed of their customer service is
Amazing. I appreciate their service
And recommend them to everybody I
Know.
Jodi Sennett
Date of experience: November 22, 2016
I use e bates and have added to already grwat orices on many igems, I have had questions about my account and the customer service staff cannot be more helpful.
Date of experience: June 27, 2015
Rakuten the best value by far! ***** 100% Best People Best Service Best Company
The epitome of perfection and customer satisfaction *****
THANK YOU S BERLINGIERI
Tip for consumers:
Rakuten the best value by far ! ***** 100% Best People Best Service Best Company
The epitome of perfection and customer satisfaction *****
THANK YOU S BERLINGIERI
Products used:
Rewards
Date of experience: June 22, 2023
I made a purchase using Rakeuten. I don't remember what I bought because it was 2 months ago, but I do remember using the website. It was enjoyable. I will do it again some day.
Date of experience: April 25, 2019
I had a hard time linking my Amazon account. And I do most of my shopping through Amazon. I had to turn if my 2step verification in order to link my account.
Date of experience: April 23, 2019
It's hard to believe all those reviews are about the same website Ebates. I have been using Ebates for months and a lot of my purchases are not reported and I have to send uncountable emails and phone calls and only get fueled with BS, waste my time and still do to receive cash back. Last time I called to complain I had over 10 cash back requests that were not yet added to my account, I was told I would have $10 customer appreciation when I made my next purchase through Ebates. Not that I am still waiting to receive my cash back for the last over 10 purchases I made but I also never received the $10 customer appreciation. When I called to complain that despite making a new purchase through Ebates the $10 customer appreciation was not added to my account. The response I was given is that they are still waiting for the store to report my purchase just like the other over 10 purchases that were not added to my account and because the store of course did not report my purchase they cannot give me the $10 customer appreciation. I feel like they think their customers are a bunch of dumbs! I cannot believe in what other reviews are saying about how fast they respond to their requests because I have to send uncountable requests and it's very hard for them to respond to your emails, they act like they are doing you a favor in giving you cash back when you could and should be using another cash back source instead of waste your time trying to get for them to do what they are supposed to do. Very disappointing!
Date of experience: February 28, 2015
I'm sure this is beyond Rakuten's control, but ALL sites should offer cash back on EVERYthing, not pick-and-choose which categories... then again, I guess it's better than no rebate at all.
Date of experience: June 5, 2019
I was hesitant when the change came about but was reassured with the ease as which Ratuken took right over. I have dealt with this name before so I wasn't too worried.
Date of experience: June 5, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
Thanks for your loyalty throughout the years, Erin! Happy shopping :)