Rakuten

Roxanna F. Helped me over the phone with customer service from ebates and she was more than amazing I couldn't of received better customer service she was awesome!

I clicked the stupid Effin e button I let you download and a deal popped up, so I spent money, lots of money. There was a site-wide deal for free shipping over a certain price point... well apparently that made Ebates or whoever you are calling yourself this week rebate invalid, during double back... so they bombard me with emails because of the double, but you can't use it on the site you keep sending me to. The CSA was actual crap, and I asked for my account to be closed, and here I am still getting emails from you. You STOLE $30 from me. And I'm going to keep on bad mouthing you until I am made whole, or you change your name to rip-off-kuten for truth in advertising, probably why you dropped the bates part of rebates... imiright? You gave me an offer incompatible with the SITEWIDE sale that was going on, nor did I ever get the chance to choose, I would have paid the shipping to get the actual rebate I was expecting. I used to tell everyone about you, for the good, now I'm going to tell everyone how $#*!ty you treated me... also, I'm going to petition all of my favorite podcast to drop you as a sponsor, even if I have to pay them my damn self. This 30$ will end up costing you so much more. A happy customer tells 10 people, an angry one tells 100.

Ebates picks and chooses which rebates they want to honor. I push the E button before a transaction and sometimes the transaction still is not honored. I write to them identifying the order number, date and transaction and before I can blink they write me an email saying that they cannot find the transaction. I send them back a print screen of the transaction to prove it is on the up and up and they do not say that they are in error, they say: "We didnt find a shopping trip for this order, but as a courtesy we have added your Cash Back for this order." I do not lie. Either they are told not to honor transactions right off or they can't be bothered to do their job. Hey, if they don't want to work - find another job! I find it very frustrating and believe it or not I am an easy going person. The reviewer of this transaction was Tim R. I sincerely thanked him for honoring the transaction and the next thing I get is a thank you for writing a good review. Well, this is my review. I felt that I was being pushed to lie regarding the entire incident. If anyone from upper management would like to contact me - please do so. I have saved the emails I have received. Janine Schreiber

I contacted EBATES about a shopping trip that wasn't showing in my account, in less than 4 hours, my problem was solved and my account was credited. Thank you for helping me so quickly!

Bought a Tiffany necklace using credit card and with shipping cost of 2500 (EMS delivery). The next day, received to make payment using paypal instead and seller will provide URL link for the payment (If no payment done within 5 days from the email then the purchase will be cancelled). Fair enough and I waited. Understand that seller do not work during weekend, on Monday which was 2 days after the purchase. No URL link was given instead telling me the cost (EMS) is not for luxurious item (come on all the item they are selling are all either precious metal of luxurious goods). They only will deliver with DHL (cost range between 8000 - ******* JPY) which is 30% on top of the item I've purchased. Then I emailed them, please inform me the final price of shipment and they quoted 13,020 JPY. Oh dear... seller is dishonest and give buyer too much confusion on the payment & shipment after the purchase. I have no choice but to cancel the purchase as the shipment alone cost SGD 180! Ridiculous! It was a disappointing first purchase from Rakuten Japan. Please dont get yourselve into troubles like this!

I made several purchases with a vendor that was suppose to provide a "rebate" per transaction. This vendor also participated in their bonus days where, if one were to make a purchase on given days, bonus earnings could be had. But the earnings did not automatically post. In fact, EBATES Customer Care had to intervene. Keeping good records helped of course but without the expert help of Allison at EBATES, I honestly don't think the ending to my experience would have been a positive one. Allison diligently and patiently kept working with the vendor to make sure every single transaction was reviewed and credited properly. The process took a few months but Allison and the EBATES team kept me constantly informed of the status. I cannot give enough praise for the service I received from EBATES, and especially, Allison. AMAZING service from one very incredible company! I can honestly say EBATES is one company that still provides the "human" factor in helping out their members! Thank you EBATES and thank you Allison for seeing this matter all the way to the very end! I can't wait for my next "Big Fat Check" in August!

TLDR: They gave me 2$ instead of 10, never let me cash out and then tried to charge my card

I applied the rakuten browser extension before checking out. After I bought something, I checked the rakuten balance and it said it needed to verify with the merchant that I actually made the purchase. Several days later I asked support why the cash back still said pending. They had a promotion going on at the time that said you would get a 10$ "welcome bonus" if you spent more than 10$ with rakuten, but when I check the pending status it says less than 3$ is pending, so I asked about that too.

Another day later the support emailed me telling me to screenshot the entire order confirmation email I got from the merchant. I did, and emailed it to them. Another day later I saw that the cash back was done pending! But it was less than the amount they owed. It was like 2$, and the order price listed had changed as though they manually edited the amount I had spent? I said whatever, and had to figure out how to input my card info to get the money but I was already suspicious of the site now.

I found the wallet tab where I could put my card info to receive the money, but I gave it my cashapp card which has no money in it because I didn't trust it. The second I finished putting in my card's number, before I put in my billing address or ever hit enter, I got an alert on my cash app that someone tried to charge me money. Thankfully there's no money in my cashapp! Anyway, then it said I'd need to "earn" 5$ worth of cashback to cash out which I should've already had but they scammed me out of it and tried to charge me money.

EBATES IS A LIFE SAVER AND A SHOPAHOLICS DREAM! I LOVE IT SO MUCH THAT I DOWNLOADED THE APP ON THE WEBSITE SO IT AUTOMATICALLY SHOWS ME THAT THE STORE IS PART OF EBATES AND I ACTIVATE THE CASHBACK!

LOVE LOVE LOVE EBATES!

No doubt it has great prices on lots of items but the website is not easy to use. Need improvement. Hope it will last

I order a certified refurbished IBM T43 laptop. The laptop arrived and the battery wouldn't charge beyond 23% and the wireless card wouldn't connect unless I was sitting right next to my router. Really... if I was 10+ feet away it wouldn't connect. I guess by "certified" they meant certified worthless. I returned the laptop for replacement and it took them forever to send me a replacement. I received canned email after canned email every time I requested status of my replacement. They finally sent me a replacement after filing a complaint with the BBB and threatening to report the transaction to my bank as fraud. buy.com will never see another dime of mine.
Another something interesting, I posted a review of the laptop on their site explaining the issue I had with the battery and network card. It was there for a few hours and then they removed it. Let me be clear, there was no profanity, no vulgarity, nothing offensive in the review. I merely explained that the battery wouldn't charge and the network card wouldn't connect. So you can't trust the product reviews because apparently they remove them unless you're raving about the product.

Get site save money for buying what your gonna buy anyway love this site I've saved hundreds of dollars I look forward to getting my checks

Rakuten is so easy to use. Install the extension to your browser and it lets you know when you're on a site that offers cash back or coupons.

Online services were great. However I received check to redeem savings and am unable to cash. Is there a way deposit directly into my account?

From day one, it's been nothing but a pleasure. With money being tight, it's wonderful to be 'rewarded' for purchasing items that are needed.

Having much more fun shopping and getting paid to do it! Rakuten is a nice way to save money on the items you already buy.

Always find what I am looking for and being able to save with the coupons and get money back... just makes it that much better!

The Ebates is a great website, honest and does exactly what it promises.
I was very well attended by attendants when I needed help.
Just perfect.

I had a question about my cash back status and got a response within 24 hours. That is REAL customer service! Thanks to Rachel.

I always get a prompt response to any issues that arise. My cash back checks arrive as promised! It's just silly not to shop via Ebates!

I had forgotten to use ebates for a recent purchase and when I contacted customer service they were very helpful in crediting my account

EBates has been sending me checks for years! Skeptical at first, I am now a firm believer in them and recommend them to others.

I had an issue that was my fault, and customer service responded first thing the next morning with a resolution. I am very impressed.

Great customer service when needed. Easy cash in my PayPal account every quarter. Have had really good cash neck percentages on some stores recently.