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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Absolutely incredible staff! They helped combine my accounts after I accidently got cash back under my Facebook account. Thank you again!
Date of experience: November 20, 2014
One of my top go to rebate apps. I've earned over $500 back and site seems capable of tracking links well.
Date of experience: May 10, 2020
About half the time I go through your site to purchase something I do not get any money back from you.
Date of experience: June 9, 2019
I was looking for a rebate from a purchase made over 11 days ago. Great service and fast response.
Thanks Nicole
Date of experience: March 6, 2015
Allishia at Ebates worked for hours trying to fix my technical issues and re instate my purchases from Home Depot & HSN. Ebates were very patient & kind.
Date of experience: November 18, 2015
Love getting cash back for items I'm buying anyway. Rakuten is super easy to use. Plus the customer service is amazing.
Tip for consumers:
Love getting cash back for items I’m buying anyway. Rakuten is super easy to use. Plus the customer service is amazing.
Products used:
The cash back service
Date of experience: February 20, 2022
Smooth... got everything I ordered fine... the best deal I found. It works great and son is a happy chappy.
Date of experience: April 27, 2019
As a broke college student I'm always down to save money or get money back. Tried this site and I LOVE IT! I get what I need and I get some money back.
Date of experience: May 15, 2014
Love this site for deals and cash back. Easy to use and the downloaded reminder that pops up is excellent
Date of experience: July 31, 2019
Would give it a 0 made several purchases through the site and my account was not credited toward those purchases
Date of experience: April 23, 2019
I missed logging into ebates to pay for item. They were generous enough to credit my account. Awesome customer service!
Date of experience: September 13, 2015
I had a wonderful experience with Ebates. Alexis dealt and resolved my queries very promptly and efficiently.
Thank you again
Date of experience: October 30, 2014
Hanna was so great in helping me understand how my new account works. She explained things and was very respectful.
Date of experience: December 3, 2014
High level of customer service and quick resolution.
I am very pleased with the experience.
They do keep the promises
Date of experience: November 16, 2017
I always get my email responses very fast from Rakuten. Rebate checks arrive on time. Rakuten provides great customer services.
Date of experience: June 5, 2019
Always faithful and excellent to get extra money back. I love getting my checks. Looking forward to the next one.
Date of experience: June 5, 2019
Much faster response to shopping credit. But the gift card offers in lieu of cash are kind of lame though.
Date of experience: June 5, 2019
Free money and excellent customer service! You cannot go wrong! I use them all the time and recommend to everyone!
Date of experience: March 10, 2018
Shawn was awesome! Quick and great service. Bravo! Im a fan of ebates and would highly recommend it to everyone.
Date of experience: April 5, 2018
Client Services took care of my issue quick and professionally, from the initial call to the end result- Thank you!
Date of experience: June 11, 2019
I needed help changing the email address on my account and got a reply that it was taken care of within about 2 minutes of sending the request.
Date of experience: April 10, 2015
I ordered a sub woofer and they sent me a Purse!
Called the purse company they said they received the order from Rakuten and that this was not the first time this happened where somebody ordered electronics and received a purse
Total scam. Heres the kicker after multiple emails and call NO SUBWOOFER AVALIBLE AT THAT PRICE. STAY AWAY!
Date of experience: November 6, 2015
I`m fine getting in touch with them for over a year. Had different situations some of which were solved by the support, which is also a plus.
Date of experience: October 17, 2017
I love being notified of a merchants participation when I go to their site, and feel that Rakuten is great about keeping me informed of the process.
Date of experience: June 5, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
