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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Ebates/Rakuten is great. Easy to use and not many issues with not getting paid. (It has happened but they have a good process to request your credit)
Date of experience: June 9, 2019
Have used ebates and now Rakuten for years and usually have no issues when it comes to rebates owed or asking why i haven't been credited yet.
Date of experience: June 10, 2019
I'd love to see more craft sites here. More than just clothing, really. I work from home and just don't go through a lot of clothes anymore!
Date of experience: July 31, 2019
Excellent benefits for using Rakuten. How can you "not" use it? Gives you back money on normal everyday purchases.
Date of experience: April 23, 2019
Tried to delete, cannot find a way, very intrusive, covers up parts of the screen, wish I could delete
Date of experience: April 23, 2019
Haven't been disappointed with this company at all. They keep me updated on cash earned after shopping at stores
Date of experience: June 5, 2019
Every business could take a lesson from eBates. Polite, responsive, helpful. Wish I could have found this service sooner!
Date of experience: April 5, 2017
I had a recent shopping experience where I had already received my shipment of product ordered, however my ebates cash earned wasn't showing up.(first time EVER, and I've been with ebates for 4+ years at least! I thought, "great! A glitch, I won't see that cash back now" but I was certain I had signed in thru ebates, so with one short email to ebates, and víola! I got a immediate, & reassuring response that, though they hadn't heard from shopping said shopping site, they weren't going to make me wait any longer for my earned cash. So, Within a few minutes, my cashback was listed on my ebates account. Just that quick, and hassle free. Thank you ebates, for the incentive to shop thru your site, I always find the best stores, coupons, double cash back, the list goes on... it certainly has put some extra cash in my wallet, and I am excited to ALWAYS do ALL of my shopping thru ebates. I LOVE MY BIG FAT EBATES CHECKS!
Very satisfied EBATES SHOPPER
Date of experience: June 10, 2016
New to Ebates and I made a mistake with a transaction. Nicole - customer service was very helpful, and solved the issue immediately. Couldn't be happier.
HIGHLY RECOMMENDED!
Date of experience: March 27, 2015
I love ebates! What better way to shop online that earns you money back! They also feature in store cash back so you can have both!
Date of experience: April 28, 2017
It has been great. I especially like the button on google chrome. I recently had a question about an order. The customer service was very helpful
Date of experience: December 9, 2014
The service officer has a quick reply and positive answer to sending me another check because the name on my last check is not completely right.
Date of experience: May 10, 2016
Issue was resolved in no time... usually expect a day for a real person to get back to me... only took less than an hour! Thanks!
Date of experience: March 3, 2015
I've been an Ebates, now Rakuten, member for quite a few years. So far things haven't changed. It's nice to get a check every few months.
Date of experience: June 6, 2019
It was so easy to purchase with Rakuten. Can't beat the perks. I am a new customer and have used it at restaurants and retail stores.
Date of experience: June 9, 2019
Watch the Delta ad with the Australian Shepherd and awesome music- see how it's done! Your ad is so bad, totally ear abuse. Not a fan.
Date of experience: May 20, 2021
Hi, I didn't receive my big fat check which I suppose to at all. Tried to contact you by email. But got no response for days.
Date of experience: June 21, 2017
I'm new at using EBATES and was having a little trouble buying an item. Customer Service helped me step by step until it was completed and I was happy.
Date of experience: April 21, 2016
Pretty easy website to use. Quick payment. Lots of companies to choose from and different cash back options.
Date of experience: April 28, 2019
Ebates is awesome- its basically getting paid to shop!
Their customer service is also always prompt and helpful.
Date of experience: December 3, 2014
Highly recommend everyone to do their online shopping through this application, easy to use with excellent customer service
Date of experience: March 22, 2018
Very easy to use. Get rebates on products you buy and save a lot of money. Every 3 months they mail you a rebate check so you can do more shopping...
Date of experience: October 2, 2017
Hey I know its not a lot but why would you say no to a free money. Besides all it takes is not install an add on on your browser. Easy!
Date of experience: February 22, 2019
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
