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Rakuten has a rating of 3.2 stars from 2,122 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online, and quick response. Rakuten ranks 4th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They boast a 25% cashback if I buy something from Temu, which I did. I was sure the system activated this cashback just before purchase. However, they never sent me this cashback, despite my multiple attempts to claim it. First they tried to play stupid by simply repeating the info I already submitted a few times, then they didn't even bother to reply in the end. I will let both Temu and other customers know how dishonest and unreliable they are.
Ordered one item and its has been 25 days now and they still havent sent it. I emailed them and called them and they havent responded or answered... AVOID THIS COMPANY ALL THEY DO IS SCAM PEOPLE
HAD AN OPEN HELP TICKET OPEN FOR A MONTH NOW. WAITING TO HEAR FROM A REP IN REFERENCE TO AN ISSUE IVE BEEN EXPERIENCING. SEEMS THEY DO NOT WANT TO CREDIT MY ACCOUNT FOR REFERRING A FRIEND.
There was a mix up with my two friend referrals. Ebates replied promptly and resolved the issue very efficiently. I was very, very impressed.
I have no idea how I survived without this. I shop online all the time and I received $18 in less than two weeks.
I have been an Ebates customer for a while. They said I had over 100.00 in my account. I got a check for less than 20.00. This place is a scam.
So easy to save money and you can setup for them to deposit into a paypal account, which makes it even easier to save!
Ebates helped me resolve a problem that I was unaware of on my end. Thanks to them I have more advantages to my account.
Very Helpful Agents to resolve any cases and had a great experience with my past purchases. Hope to utilize the service more and more.
I found what I wanted fast and got cash back. I often shop at HSN but forget sometimes to use Rakuten. Then I remember.
I've tried a lot of different cashback services over the years and am now switching almost entirely to ebates. They may not always have the highest cashback %, but the customer service is awesome and I know that I will reliably get the promised cashback amount. After being burned by many other websites with lots of fine print, I'd rather reliably get the cashback % from ebates than take a gamble for a few % points more from somewhere else.
The only reason I will shop somewhere other than ebates is for a select few retailers that ebates doesn't offer any cashback. Otherwise for me, it's ebates all the way!
A few things to consider: 1) If you use a promo code that isn't listed on ebates, then your cashback isn't guaranteed (sometimes it will work, but don't count on it). This seems pretty reasonable and straightforward to me, so don't complain to Ebates if you don't get cashback on an order with a coupon code that they didn't list.
2) Ebates is one of the few websites that does generally give cashback when you redeem a gift card. This is great for people like me who don't live near their immediate family and inevitably wind up with a lot of gift cards after the holidays.
3) For those of you that have said ebates deactivates accounts that are owed high cashback payouts, I have not had that experience at all. I've used ebates for years and accrued a lot of $ in cashback because I do almost all of my shopping online, I've never had any issues with ebates paying me back. It really does seem too good to be true when I look at my cashback totals over the past few years, but ebates reliably deposits my cashback into my paypal account every time. Even though I never remember to send my actual ebates referral link to friends, I have recommended it often through word of mouth and will continue to do so - if you don't already have ebates, definitely give it a try!
Tip for consumers:
I always make sure to click back through ebates once I've assembled my shopping bag and then go directly to placing my order. Even if I clicked through ebates before I began shopping, I always go back through right before purchase just to make sure the cashback is captured
The ebates cashback button for your web browser is actually very helpful. It's the only safari plug in that I have
Check the ebates app, sometimes it has app exclusive deals for higher cash back
I love the deals I was able to get with Rakuten! I totally recommend it, if you want great deals on great products from your favorite stores!
Ebates is fantastic and the customer service people are the best I have ever dealt with and when they say they will respond quickly the mean it
It was so easy to book 4 hotel rooms at a great price! I was happy that it came up in the web search that I did.
I enjoy going shopping my favorite stores and getting cash back for doing so! Who doesn't Love Cash Back!
Getting money back for shopping! Isn't that amazing? The one and only Ebates! Got $700 back for 3 years!
Very long delay from using the service until the check is received, and wonder if many are never received.
When I order from various sites, my cash back is always registered in my account in a timely manner.
I made mistake and Ebates rep quickly took care of the issue. Rep was nice and friendly, excellent service.
Had questions regarding tell a friend and got a response right away and was explained how it works :)
It's awesome to shop on Rakuten. The only issue is, majority of the time it's slow and keeps freezing, hopefully that's only temporary...
Ordered flowers for my good friend's birthday. They were delivered on time and very fresh. She was so happy and so was I.
Had an issue verifying whether I would get an Ebates rebate on a recent purchase. I received an immediate response with helpful advice.
Danielle was very helpful and understood the issue. She analyzed and took action quickly with the best possible details and response provided. Kudos!
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Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
