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Rakuten

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Israel
1 review
0 helpful votes
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AWESOME SITE AND CUSTOMER SUPPORT
January 8, 2016

Awesome site, i saved some money thx to the site.
I have a problem with the gift and the customer support helped me and was so great!

Recommend!@!

Date of experience: January 8, 2016
Illinois
2 reviews
0 helpful votes
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Such a deal!
January 14, 2018

Wonderful program--it's a no brainer when you get paid to shop and buy the things you were going to buy anyway!

Date of experience: January 14, 2018
Ohio
1 review
0 helpful votes
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Nice and quick reply
April 14, 2015

I have questions about gift card as rewards and in 30min I got reply and answer really quickly and totally solve my questions!
I appreciate a lots!

Date of experience: April 14, 2015
Virginia
1 review
0 helpful votes
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Can't do on my Phone
July 31, 2019

I was unable to get the purchase in person. I have always purchased on line. I have the app on my phone and still couldn't do it.

Date of experience: July 31, 2019
Massachusetts
1 review
0 helpful votes
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Great customer service!
July 31, 2019

My coupon wasn't applied to my order and customer service applied without any trouble!

Thanks so much!

Date of experience: July 31, 2019
New York
1 review
0 helpful votes
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Rakuten the best value by far! ***** 100% Best People Best Service Best Company
The epitome of perfection and customer satisfaction *****
THANK YOU S BERLINGIERI

Date of experience: June 22, 2023
New Jersey
1 review
0 helpful votes
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Kohls didn't send ebates the info they needed to credit my account. They gave me the money and I gave them all the proof I had.

Date of experience: February 7, 2015
Utah
2 reviews
0 helpful votes
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So very easy
April 28, 2019

First time using. So c
Very convenient. The ease is so easy. Wss so surprised to get my first check.

Date of experience: April 27, 2019
South Carolina
1 review
1 helpful vote
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Short changed
April 23, 2019

My account said I was to receive $19.88 and I only received $9.88. Still waiting on $10.00 I was shorted!

Date of experience: April 23, 2019
New Jersey
1 review
0 helpful votes
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Lightning fast response time from Customer Care Department (Thank You Alexis!) with satisfying results!

Date of experience: December 20, 2014
France
7 reviews
3 helpful votes
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Amazing
May 30, 2019

I discovered Ebates yes days ago and i cant wait to earn! I know i will search a lot here!
Ebates is tooooppp!

Date of experience: May 30, 2019
Brazil
1 review
12 helpful votes
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I participated in the promotion that signed the Disney + for $ 69.99 and received $ 12.5 back on 11/11/2020. I did the entire procedure as expected and a few days later I received the $ 12.5. In addition, for making a purchase over $ 40, I should also receive $ 40 cashback. However, it was short-lived. Soon they cashed out that $ 12.5 cashback with no explanation. In their place, they deposited $ 40 cashback, which also didn't last long and was soon withdrawn.

There was a promotion on Rakuten to refer other people and if they made purchases over $ 40 you and they would get $ 40 back. Well, I indicated two people who made the same purchase as me, from Disney +. As a result, I should have received $ 12.5 (my cashback for subscribing to Disney +) + $ 40 (my cashback for making purchases over $ 40) + $ 80 ($ 40 for each referral made and who made purchases as required).

All of the information mentioned above, I saved it in images and put it in an attachment. I tried several times to contact Rakuten to explain these problems, in the beginning, they answered me in one day, until then they simply stopped responding. In one of those emails, they said the cashback is only made for the USA and Canada. However, at the time I made the purchase, as well as my referred friends, other countries were also covered and I have proof that the procedure was changed AFTER we had made the purchases.

Having shown all this documented information to Rakuten all I get now are emails saying that my account is suspicious, that my account has been canceled, as well as that of my friends. This is a huge lack of respect. This is a fraud. This company has no ethics whatsoever in following its own words. Instead, they blame the consumer even if they follow all the procedures!

Shame on you, Rakuten, for the terrible and disrespectful work.

Sincerely,

Caio

+9
Date of experience: December 30, 2020
Virginia
1 review
0 helpful votes
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Great
April 28, 2019

Quick and easy to use. All the stores I shop At are on ratuken. I enjoy Shopping and getting money back to shop at my favorite stores

Date of experience: April 27, 2019
Nebraska
1 review
0 helpful votes
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DVDATHON.com
September 18, 2020

Great place for hard to find complete collections. Received within 4 business days of order. Perfect and couldn't be more pleased.

Date of experience: September 18, 2020
New Jersey
2 reviews
0 helpful votes
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High recommend!
October 10, 2018

It's really great for shopping online! I and my husband using it all the time, We got extra money from ebate cash back.

Date of experience: October 10, 2018
New Jersey
1 review
0 helpful votes
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Amazing Site
July 31, 2019

Getting money back on shopping sites that I already shop at is a no brainer! Just one extra click and cha-ching!

Date of experience: July 31, 2019
New Jersey
1 review
0 helpful votes
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STELLAR CUSTOMER SERVICE
June 12, 2017

KUDOS to Rasheka W. Informed her via email of missing merchandise transaction and she resolved the problem within 2 days. I'm more than satisfied

Date of experience: June 12, 2017
New York
1 review
0 helpful votes
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Somewhat satisfied
June 6, 2019

Rakuten can be better at crediting our accounts after purchases, I shouldn't have to inquire where my rebate is.

Date of experience: June 5, 2019
New Jersey
8 reviews
29 helpful votes
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Hold on
April 3, 2013

Hold on - before I get dirty looks for giving a bad review for a site that seemingly hands out free money, hear me out!

I've been using ebates for about a year now and thought it was like a gift from heaven. And they have honored the free $10 gift card and all cash back promises.

HOWEVER -- DO NOT USE THIS SITE FOR LESSER KNOWN WEBSITES! My friend alerted me to the fact that there are MANY stores on ebates where, if you click through ebates, you're getting a much higher starting price--hence you actually don't save (sometimes even pay more!).

I looked at sites like dog.com and wag.com just to test this theory out. I went directly to one of the sites, and found a product, saw it marked for $6.99 msrp. I then went through ebates and found the SAME product by SKU and saw it was listed as $8.99. I did this test across MULTIPLE PRODUCTS and MULTIPLE SITES and was shocked to learn what the hell they have been doing!

Sites like macys.com and other bigger, more well-known vendors, do not seem to employ this, so I would make sure you CHECK before using a lesser known site with the promises of xxx% cash back!

So deceiving...

Date of experience: April 3, 2013
Puerto Rico
1 review
0 helpful votes
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RAKUTEN APP
February 2, 2022

Is ver easyJet to use. I fino the stores faster and the thing I Love more than Other one is the cash back... they really paid you! Ilove it

Date of experience: February 2, 2022

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61