Redbubble is a great site to use when looking for particular and unique clothing items. I loved the variety, and that each item was made to order. Ordering was easy and my items were shipped and arrived in a very timely manner. I will definitely use Redbubble again! Love!
I ordered an iphone skin and t-shirt. The iphone case shipped before the t-shirt but never arrived even though the shipping tracker said it was already delivered. The T-shirt (size Large) arrived and it is the size of a small child's shirt and no where near fits. Also the T-shirt is very long.
Redbubble replied to my concern very quickly with an offer to send another iphone case and give me a voucher for the t-shirt. I am upgrading my experience to Good!
I ordered my shirts on the 17th of November for Xmas. It is now the 21st of December, and I have STILL not received them. I messaged Red Bubble on the Where's my Order thing a few days ago, and still no answer despite them saying they are prompt in response. I have now messaged them AGAIN. Apparently my order was only meant to take 10 days. And when you look up my order, the "delivered" circle still isn't high lighted meaning it isn't a postal issue. Xmas is almost here, I deserve a refund in full!
I ordered an A-line dress from Redbubble. When it arrived it was huge and it was only a size XS. I have been trying to either return it or at the least get a voucher for another product. I have a trail of emails asking for pictures, where it was sent, etc, etc. I have complied with all their requests but when it comes to getting actual refund or credit, forget it. I will probably end up disputing the charge. Couple of notes... I read the reviews on the website about the dress and felt confident in my purchase. Now that I have the dress and went back to look at the reviews, there are NO negative reviews. I tried to add a review regarding the sizing and I could not find a place to do so. I will say the printing quality is good but I am not going to wear a dress that looks like a tent on my and I am just a size 6.
Don't purchase anything through this website unless you have money to give away. I never received an email confirmation for my purchase! I attempted to track my order, because that seems to be my only option, and of course I am unable to, because I never received confirmation that my order was placed. My money was of course taken via PayPal. SCAM!
Unlike most of the comments below, I had NO issue with shipping! I paid regular shipping, and my items arrived super fast! I live in Florida and the United States warehouse is located in California! I had two custom shirts and a cell phone case made. I placed the order five days ago, they were printed and shipped out the next day, and arrived at my doorstep literally 2 days after they were printed, at no extra cost! The quality of the shirts came out better than I expected to be, and I got a great deal on them! I would definitely shop at Redbubble again, what a great experience with quality and shipping, at least with me!
I used to order from redbubble all the time, had no issues. Then they switched the type of shirts they use. Anything I have ordered since, does not last. The images on ALL of those shirts are starting to peel off. Shirts I ordered from them years ago, before they switched are still great. I have ordered dozens of shirts in the past but won't anymore.
Amazing service! Ordered my Redbubble tee in a large and when it arrived, it was too big for me. I was so sad to have to return it to get a smaller size, but once my request was processed they said I could keep the one I had and that they were already sending me a new one! Great service, and the tee itself was adorable!
I bought a phone case the first time no problem. I was happy cause it came in way earlier than I expected. Probably in two or three weeks (pretty fast considering I live in an island in the middle of the Asian Pacific). HOWEVER. Today marks the 2ND MONTH I've been waiting for my pillows to arrive. I was expecting them at least before Christmas or a little over New Year. Valentines is over, and no replies from them. I am actually quite disappointed. I think it's also been three days and I don't think anyone has seen my submission for a replacement or even bothered to help me.
Hi Ani,
Thanks for contacting us.
So sorry to hear your order has yet to arrive! It looks like a response to your request was sent on February 13th. Since we have not hear from you, the request was closed. Not to worry, someone will be in touch with you shortly to sort things out. Be sure to check your spam or junk folder as our responses may turn up there.
We appreciate your understanding and look forward to sorting this out for you.
Warmest wishes,
Redbubble
Rada solves the problem, but it was unnecessary of her to tell me that the code had expired and that she is making a one time exception. The code application was malfunctioning which is why Alex told me to re-order and then call you guys back so you could make the adjustment. Her one time exception was actually offensive, and unnecessary in context of the situation.
Everytime I order from redbubble- which is a lot cause I love it so much, I have always gotten amazing items and designs. They look just like the picture and are good Quality. They have a ton of designs so its sure to appeal to everyone.
I fell in love with a watercolor painting by artist Jacqueline Maldonado and ordered a art board to hang on my wall. I was a little worried because it took about five extra days to reach me in Canada. The artists painting is beautiful but when the art board arrived i noticed it had about six or seven small scratches on it. The quality of the printing is really good just really disappointed about the scratches as It's really quite noticeable!
Hi Sarah,
Thanks so much for letting us know your Art Board wasn't quite right! We're keen to get to the bottom of this, so someone from our Customer Experience team will be reaching out shortly.
Thanks again!
All I wanted was a reusable cloth bag, with fun cartoon art from Overly Sarcastic Productions brief series on the Chinese classic allegory, Journey to the West.
Redbubble charged a very reasonable price for on-demand screen printing, delivered in only 2 days for regular shipping, in a secure plastic bag, with a fun picture of a nice dog, printed on one side.
I received the wrong size item, mistake was on their end. It is difficult to find the contact information for customer support, and then they do not attempt to remedy the situation. They would reorder the correct one without expedited shipping making it too late for Christmas, and I didnt get specific details on what was being done to credit the incorrect one. I am done with this company.
Hi Michelle,
We're so sorry for the trouble caused here!
We know how stressful it can be this time of year, especially when it comes to finding the perfect gift. It looks like someone from our team was able to sort out a refund for the incorrect sized t-shirt.
Again, we're truly sorry for the inconvenience. Please let us know if you have any other questions or concerns.
I ordered a hoody, it arrived on time and was exactly how I thought it would look like. Printing quality is great! I ordered the wrong size and the staff here were so quick to respond and give me a solution. They sent me out a new hoody with no return for the original. Id like to thankyou guys for your help and being awesome! Definitely will shop again
I have placed several orders with red bubble, including returns and each experience is literally awesome. Even with complicated orders and returns, customer service is always perfect. Orders arrive in good time, products are of high quality, and I am always looking at their website to see what's new. I love red bubble!
Ordered a T-shirt for my boyfriend for Christmas... turns out the size I ordered was too small! (but amazing quality) Sent in a request for a larger size and they are sending me a replacement and letting me keep the smaller one free! Will definitely use this service again. Shipping was fast too!
Order a sweatshirt. WAs told Id get it by Christmas no problem.
Nope, they mailed it sat 12/23/17, after me throwing it down but not overnight like a good coupany would do. I should get it 3 days after Christmas. What the heck, I Never would of order something for my daughter for 3 days after Christmas. Lying to customers about date of delivery. This company is messed up, stay away. Do not order from this awful company. Who cares less who! STAY AWAY!
Hi Maureen,
We're very sorry your gifts arrived after the holiday.
This delay was caused by a technical issue that affected some orders, including yours. However, we can see that this purchase was refunded for the full amount and it should return to your account soon.
Our sincerest apologies again for the inconvenience here. Please let us know if you have any other questions.
I ordered a t-shirt and it turned up very quickly, good quality and a nice design. Unfortunately it was too small, so I emailed to ask to do an exchange and not only did they reply within several hours to say a new t-shirt was being printed, they didn't want the original t-shirt back. Fantastic customer service, I couldn't recommend highly enough.
Two years ago I ordered 5 T-shirts, one for my mom, two for a friend, and two for me. They still look brand new, so I am happy with the quality. I decided to buy a couple shirts of my own designs for myself to see how they look. If they are as nice as the others I will be pleased.
Overview
Redbubble has a rating of 2.3 stars from 2,128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Redbubble most frequently mention phone number, delivery date and credit card. Redbubble ranks 41st among Marketplace sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi There,
Thanks so much for the feedback.
We're very sorry to hear the quality is not quite what you had expected. Those t-shirts should be top notch, so we're keen to make things right.
For further assistance, please contact us using the following link:
http://rdbl.co/1Ry0Txk
As soon as we receive your request, we'll get straight to work.
Thanks again,
Redbubble