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RedeemVacations

Overview

RedeemVacations has a rating of 4.5 stars from 717 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RedeemVacations most frequently mention great experience, customer service and travel agent. RedeemVacations ranks 8th among Vacation sites.

service
133
value
119
shipping
9
returns
16
quality
115
This company responds to reviews on average within 7 days

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14,213 reviews
How would you rate RedeemVacations?
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Canada
1 review
0 helpful votes
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OUTSTANDING!
April 20, 2025

Amazing customer support. Michelle and Frances went above and beyond to help me and stayed in constant contact until my issue was resolved. 5 STARS!

Date of experience: April 10, 2025
California
1 review
0 helpful votes
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They were able to accommodate my needs
January 8, 2025

They were able to accommodate my needs. I was very pleased with the results.

Date of experience: February 20, 2025
Michigan
1 review
7 helpful votes
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Complete Scam
February 12, 2024

Redeem vacations has you pay for taxes and fees up front promising a luxury hotel option (of 3 starts or more on trip advisor as indicated by one of their representatives). It indicates you have 18 months to use this, however, the scam comes in when you gain access to a calendar that is completely blocked out, with an occasional weekend that requires you to pay even more fees. On top of this, the hotel options are not 3 stars and above with reviews on trip advisor indicating bugs have been found in the hotel by multiple reviewers. When I reached out to a representative, she indicated all they could do is "upgrade" our trip, which costs even more money. I refuse to pay more money to a company that doesn't uphold their first promise. I have emailed twice asking for a refund with no response. DO NOT use redeem vacations it is an absolute scam.

Date of experience: February 5, 2024
Ohio
1 review
6 helpful votes
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0 Stars
January 11, 2024

I won this at a charity event, and what they don't tell you is that most of the dates are blocked out.
Any dates that are open you have to pay extra for. They also make you pay all the taxes and fees upfront without seeing the dates available. Then I got a call from them and I asked them about the unavailability they hung up on me twice it happened to me. This the closest thing to scam as it could get.

Date of experience: January 4, 2024
North Carolina
1 review
0 helpful votes
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Troubadour Hotel
May 4, 2023

I loved my trip to New Orleans with Redeem Vacations! We were blocks from French Quarter, near trolley line and steps away from Cajun cuisine. We stayed at the Troubadour Hotel and it was fabulous! From Sean and Will greeting us, to the lounge, to the roof top bar—everything was delightful. I saved about 66% booking with Redeem Vacations. Our room was on the 11th floor and had windows on two sides so we enjoyed the city view Highly recommend Redeem Vacation, can't wait to book my next trip!

+1
Date of experience: May 3, 2023
Kansas
1 review
0 helpful votes
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Worst Hotel
October 1, 2023

The hotel we chose was in Lansing Illinois 30 minutes outside Chicago because I didn't find out until after the certificate was purchased that hotels listed on this certificate charge $45 per day plus resort fees on top of hotel cost.If I had known before, I wouldn't have purchased this certificate. Redeem Vacations should remove this hotel from their program.Travel Lodge by Wyndham was horrible, filthy bath tub, I had to purchase shower shoes, cigarette burns all on the tub and it smelled like marijuana, tv had on 4 channels, cug burns in bed spread, table had nicks and scratches.

+1
Date of experience: September 1, 2023
Rhode Island
1 review
3 helpful votes
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This is a scam! I received a 3 night hotel voucher for Las Vegas at a fundraiser. To activate it, you pay the initial fee of approximately $99.72. The jokes on me! This is such a scam. The initial fee to see what hotels and how the process works is required before you can understand the process. The one thing they do not tell you, is once you book the dates, it is non-refundable. Hotel options are very spotty and just charge up fees for everything! It's cheaper to NOT use the voucher & just lose the money! So sad, I fell for the scam! I asked for my activation fee back and they will not! They just keep your money.

RedeemVacations attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 28, 2023
North Carolina
1 review
2 helpful votes
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I received this trip once I signed up for an Ecom program. Super excited because I am planning an anniversary trip. Perfect timing. The fact that you can't see any details, including the amount of "resort" taxes you post until you pick a destination was the first red flag. Then they claim to show you some similar hotels that have recently been booked before you pay your taxes. Very exciting and nice hotels. Also red flag. But I paid, then got my login to search for dates and book. I put in my dates and the options I got were Best Western and Red Roof Inn. With an option to pay $200+ to upgrade to Holiday Inn. I changed my dates around to see if by chance the dates were limiting me to these options. Nope that's all that kept coming up. Furious. A resort style vacation to BEST WESTERN?! SCAM! SCAM! SCAM! SCAM!

Date of experience: January 3, 2023
Kansas
1 review
0 helpful votes
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I was told I was getting a free vacation at a 5 star resort. There has NOT been anything free, nor any resort offered. Looking through the offers, there was not anything they offered that looked appealing to me. They did issue a refund which they do not normally do. Is it worth it to pay this company for a vacation discount. My opinion is no. It looked like hotels we've stayed in all over the country, not resorts, which didn't appear to be any less than what we would have paid to stay.

RedeemVacations attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2023
Illinois
1 review
2 helpful votes
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Honest Review
May 14, 2023

This company is very deceitful. Please go to the BBB website and read all the complaints and how they have taken peoples money. It is truly sad and disheartening. I have been dealing with the lies since Monday! They purposely blocked the calendar so I couldn't see dates pass the month of May, 2023! I tried to book with them on Monday but the system was having technical issues so I was told. I honestly believe that was all a lie, to get more money from me. I work in sales and I would never work for a company like that… I don't see how people who work for them sleep at night.

Date of experience: April 14, 2023
Florida
1 review
0 helpful votes
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Scam company
June 30, 2023

They sent me to a moldy hotel. Would not reply to me and waited til the day after to respond then told me I could not get my refund as it was too late so I paid for a run down hotel I couldn't breathe in with no refund Bad company period!

Date of experience: June 30, 2023
Georgia
1 review
0 helpful votes
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Mexico Trip
October 21, 2024

We had a lovely trip in Grand Oasis Palm. We were able to save a thousand bucks on this beautiful vacation!

Date of experience: October 10, 2024
New Jersey
1 review
1 helpful vote
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Advertising indicates luxury vacations worldwide. They will not disclose properties or availability until you pay activation fee. Then no availability on any property January 15-July 2023 in New Orleans.

RedeemVacations attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 3, 2022
Redeem Vacations C. RedeemVacations Rep
over a year old

Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at customersupport@redeemvacations.com so we can further assist you.

Redeem Vacations Management

Iowa
1 review
4 helpful votes
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April 16, 2021

Cancelled without my permission. Have to be 21 on the site where hotels allow younger people to check in. Doesn't make any sense if you pay for it! Very disappointed and will not book through you guys unless things get changed!

Date of experience: March 17, 2021
California
1 review
2 helpful votes
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March 11, 2021
Updated review

Awarded to us a vacation for Hawaii. I would love to use it in the next week when I go visit my daughter who lives there but we have to book 30 days in advance. Otherwise, loved the introductory video that answered so many questions. Can't wait to travel.

Date of experience: March 11, 2021

Awarded to us
March 9, 2021
Previous review

Awarded to us

Date of experience: March 9, 2021
Oklahoma
1 review
5 helpful votes
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Our voucher was up to 739.00 when I booked my hotel only thing available was a $55 dollar 2 bed queen hotel to stay at, I requested that it's our Anniversary and could we upgrade to a king with a jacuzzi, and they said any upgrades would cost me out of my own money, which I already had to pay $110.00 fee, just not happy, but as my mom said nothing free! We're taking?

Date of experience: August 18, 2021
Virginia
1 review
2 helpful votes
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April 24, 2021

There were so many dates blacked out and all weekends that there isn't one single time we could find to use the trip in the next year. I was really disappointed to pay for something I'll likely not be able to use.

Date of experience: March 25, 2021
Australia
1 review
0 helpful votes
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March 21, 2021

I found the site a little hard to navigate as a person who doesn't use internet very often plus the motel descriptions don't cover much so you are sort of flying blind when booking your accommodation as to whether you need to upgrade or not

Date of experience: March 21, 2021
South Carolina
1 review
1 helpful vote
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Our trip to Atlanta
September 20, 2022

I booked a stay through redeem to Atlanta, GA. I saved tons of money. The trip was for me & my oldest son. We were a nice room. When I went to check in everything went smoothly. There was no issues. The location was perfect. Redeem will be the only way we book known We had a ball.

Date of experience: September 19, 2022
Indiana
1 review
2 helpful votes
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Shady Availability
February 1, 2023

First red flag was when we were unable to see any of the availability nor hotel selections prior to paying for the service. Once we did pay (because reviews looked good) we found there was no availability at our location for the month of our wedding (looking to book a honeymoon). They say they won't issue refunds nor show us what would be available during our intended honeymoon.

RedeemVacations attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2023
Redeem Vacations C. RedeemVacations Rep
over a year old

Thank you for your valuable feedback. We reached out to you directly to resolve your issue as 100% customer satisfaction is our goal. Please contact us at customersupport@redeemvacations.com so we can further assist you.

Redeem Vacations Management