Remitly

Please don't use I was Interrogated for trying to send $100 to a photographer in Mexico for my daughters wedding. I had to send 2 pictures of me holding my ID Many questions like I was a criminal and then i was denied worst worst experience ever i understand about security measures but picsturea of me that was extreme then denied. Worst part no reason no real reason for it.

They cancel the transaction after they took my $1,000 in my account! They said to wait 48 hours before they send back my money on my account. But after 48 hours I still didn't recieve my money! I call the bank many times, I call remitly many times! My $1,000 is gone!

You are guilty until verified innocent! 3 transfers to Mexico, 2 times provided bank statement. Asked some ridiculous questions I assume are for anti money laundering or fraud idk but after all that I awake to my transfer being canceled and account locked for 'suspicious activity' thanks to covid literally no way to contact them. I guess you can't answer emails or calls from home? Total of 3 transfers was 2100 no were near their alleged sending limit, wtf? They need to reconsider their business model, they project their own shady dealings onto you. The entire purpose for this business is considered a red flag for suspicious activity according to a Google search. If security is so important they need to rebuild the service from ground up to 100% verify you before you can hit authorize save us the stress

I do not have a Remitly acct., but noticed that several hundred dollars were withdrawn from my bank account. I called the bank and opened a fraud case, then contacted Remitly to give them the transaction numbers and date of the transactions. They literally told me that I should deal with my bank, and they will not look into the situation and don't even want the transaction numbers because I don't have A Remitly account, and they will not look into it at all. Rude, and absolute thiefs.

I tried sending $2999. 00 maximum amount they would allowed me to send not only they cancelled my transaction because of "suspicious activity" but now they have a hold on my bank account for $2999. I am so furious! They made me fill out questions and send them copies of my bank statement, only so they can cancel my transaction either way. Such a waste of time and huge inconvenience of now having to wait for my own money to be released while im in another country with a disabled child. Its absolutely ridiculous! Dont use this company save yourself the frustration. I checked them out yesterday and it said they had a 4.6 rating but now i see others have them at 1.7 because of their horrible customer service. Also i waited 2 hours to speak to a service representative another waste of time. Finally i wrote them an email this morning and got an automated response that they are too busy and can not reply back to emails, so unacceptable. They are Unreliable, irresponsible, inconsiderate and should not be trusted with your money, specially during these difficult times. Once i get back home I will be reporting them to better business bureau.

I tried to send money to my friend in Kenya. I had zero luck. It is easy enought for them to take your money out of the bank immediately but impossible to get it back. They were not able to transfer money to a friend I have been sending money through for months. I tried Remity as I was at my limits on Sendwave. I tried to send $500 usd to my friend on 10/21/. 2020 and three days later she had yet to receive it. I called to cancel on 10/24/2020. No results came from that call. Today, 11/2/2020 I called again to cancel. Now they said it will take 10 days to get my money back. Lets see if this time is happens. Pathetic.

I used regularly without any problems for ages
Then they suspended my account without any warning or explanation
I read their guidelines and policies and could not see any reason for suspension?
I had not done anything supsicious or illegal?
I had however helped many people to buy food because they could not work during covid?
Excuse me for being a Christian and wanting to help people?
I have sought for 5 days to get some kind of explanation but they will not give me one
I said i had to send money to my fiancée urgently but they still would not reply to me
Thankfully I found a reputable company that was able to help me.
I still sought an explanation but they refuse to give me one
This is the most appalling customer service I have ever witnessed in my life

Don't use this company, it is completely fraud, I have sent 3000$ July 4 and was not able to send even though provided correct bank info and 2 bank account but was not able to send than cancelled transactions, now today 30th July and not getting money back

I tried to make a transaction of $200 to a family and the account ended up locking.

Contacted the company and talked with the customer representative and were asking a list of personal questions about who was the recipient and the reasoning why I wanted to send the fund.

How many years do I know that person?
Name and last name.
Recipient business if they owed one?
How many people that I know that have been sending money to the recipient?
What was the money the recipient will be used for?
History of previous transactions.
Why did you choose their service vs other company services?
What are the company names that you use?
Where do you hear about the company?
How many transactions do you try to send out?
Where/how do you meet that person?
Still, more questions I couldn't recall…

I felt like I was being interviewed for a CEO role!

Overall, more like a list of scamming questions trying to gather as much information for their benefit.

In the end, they ended up with me not following their rules and suspending my account. I was like what did I do wrong…?

In my head, I thought kinda funny and ridiculous. Pretty much you wanna buy the product/service and they denied to sell/serve you while you pay for it, not for free.

The customer representative just said too bad I'm done with you. Pretty much you can go ahead using other services!

Went to check with Moneygrams and they had a higher rate and charged fees less than this company.

Recommend Moneygrams!

Tried to send money to friend overseas that I sent to before using same account. Remitly puts money on hold and tells me to call them. I call them and they asked so many very personal questions that I thought were very inappropriate to verity account and transfer. Finally they send the money to my friend. I wake up the next morning not only to find out the money transfer was canceled but also my account locked. I called and they said that my account was closed but they cannot be specific as to the reason why it was closed. Never experienced any crap like this. This company definitaley will not be around long if they do business like this.

So I admit that I think the person I was sending the money to was a scammer (she was supposed to get me a deal on plane tickets through Trip Advisor and I found her through Upwork) but why close my account?

So the person getting scammed is responsible for the scammers?

They REFUSED to give me a reason citing their privacy & protection. EVERY company who doesn't care about their customers says that.

Then they tied up the funds on my credit card because the transaction had been initially approved.

This is my 4th call & I STILL can't get the money returned to my credit card. Yesterday I heard that whoever processed the refund didn't do it properly.

All you get are people who don't understand English and it takes forever for them to think, speak and all they do is make mistakes.

Now I'm waiting for a manager to call me AGAIN.

I haven't received the money yet which I was to receive in 20minutes and it's now 12 hours. Do something please

After trying to send money overseas my transfer was cancelled and my money was debited and I have been contacting remitly for weeks to get my money back, today after remitly informed me that they tried to credit my account but that it was my bank in Australia that was blocking the payment I asked them to give me an address where I could lodge a complaint to remitly, the person in the chat room gave me an address that doesn't even exist... I have no idea if I will ever get my money back but one thing is for sure, I will never use your service again because in the end it's called a breach of trust and I can say goodbye to my money!

Save yourself some headache and stay away. They will take money from your bank, put the transfer on hold and if you request cancellation. That will take 7 BUSNIESS DAYS. Some documentation that they will require to send money, SSN, drivers license, paystub, bank statement, mailing address and phone number. I am not sure what they do with all these information, this is more like applying for mortgage.

Find a different company.avoid at all cost, money transfer delayed, the customer service not very good in resolving the problem. False promises.

I ended up with Remitly with the highest currency transfer and looked at the revieuws to see what people would say.
I definitly dont agree with those revieuws.
The money has already been procesed and is ready for pickup, in less then 15 min.

The transfer is from the Netherlands to Morocco.

I can definitly recommend them, its easy en really quick!

I know my english isnt really good.

My mom had to go to the banks 3 times and still cannot get the money I sent to her in USD. Once it stucks because her middle name doesn't show up, there is no place in the app for it, the other time it was because the bank that I picked in the app refuses to pay in USD, the other time is because I request adding middle name but customer service did not do it for me, and I am not sure the next time my mom gonna get any trouble with bank and remitly. It's been many days.

These guys are just pice of crap. Tried sending money to Pakistan, because the app for aria was not working. The money was to be delivered on July 21, they asked for a piece of ID of the recipient which I uploaded right away. The status was showing in progress then. My recipient tried to get the money on July 21. Was told it wasn't available. I contacted their customer service and was told that the I'd was not forwarded to the verification department. And they will send it to them right away. I received an email from them that the money has been transferred to the bank in Pakistan.
The recipient went back on July22, and was told money was not there. I contacted them again and still verification. I asked for a manager, was told it's a part of the service agreement. The whole purpose of family emergency is brought down to ground and only for a small amount of $270.00. Waste of time... won't ever use again.

Remitly have withdrawn twice of the same amount for my transaction and claimed it was a bank error not them after I have found out about it.So dissappointing

Its been 3 months now. They did not refund my money back. Every time i contact them still there answer is same. I dont know what to do. Their service is disgusting

I used Remitly for the. First time. They took the money. From my credit card, then cancelled my transfer. When I. Contacted their customer. Service agents to complain and ask why they had canceled my transaction ((using thir chat line) I found out that they had alsso blocked my. Account, when. Ii asked why the Agent, hiss name was Wendel tollld me to read the ttrmmss and conditions, he told me if I gave him my telephone number security would call me within. 10. Minutes,, I am still waiting 14 days later.
I. Will return to WesternUnion, Remmitly are just scam artists.

Remitly, will quize you to death on your first transaction. If Remitly thinks you wont be a profitable customer, they lock your account and cancel your first transaction. If you have to call the call center, which is not in the United States, expect to have your transaction canceled and your account sign in frozen out. They are not seroius about doing business, they are just interested in making billionaire investors like Jeff Bezos richer at the expense of the Global poor. I will never do business with them again. Hope Wall Street toast this bogus company!

All the reviews are from overseas foreign workers (India?) and are phony. They ask for WAY too much personal information and will cut you off without explanation. Not trustworthy