Remitly

I send a transaction on the 19th of this month and I'm still waiting for the delivery. It been 10 days already and they can't fix the issue and no one knows what is the problem.

Remitly is truly the worst money transfer service I have ever used. But it's not okay that. It's the worst service company I've ever interacted with. They are beyond the worst. This third rate joke of a company has no place in the financial services industry. I use TransferWise primarily and WesternUnion or MoneyGram once in a while in a pinch. I found out about Remitly and gave them a try and I cannot believe what I have just went through. The amount of time wasted. The incompetence.

I understand the need for outsourcing to India and the Philippines to pay people $100 a month to answer your calls. But do you have to hire the shoddiest most incompetent phone slaves in existence. Their call centers are a joke.

I sent a total of 5 transfers. The first two I spent over an hour on hold before being asked 20 questions and then the Filipina telling me she was approving my transaction like she was doing me a FAVOR!

Then after verifying my Identity and saying in an email that they "apologize for the time" it takes for the verification process and it's a "one time" process. And they won't need to do it again. FALSE!

I had to go through their verification questions and sending my bank statements every single time!

Then I sent $500 instead of $200 and they asked again for my bank account which I sent. Then without a word they cancelled my account and refunded the money and the Indian guy on the line laughed and said I can't use their service anymore?!?!?

Stay far away! They are a joke! Not even remotely worth the time and pain to save a couple bucks!

I used to send money from Xoom and never had an issue but as soon as I switched to Remitly, it was nothing but a disaster? When I sent the money to Pakistan and my brother had to make several trips to the bank before he was able to pick up the money and the last time I sent money was on December 20th 2020, my brother had to go to several banks to pick up the money, some banks told him that they're not partner with Remitly and others said we did not receive any money yet... So I got so frustrated and canceled my transaction on December 31st 2020 after 11 days. I am switching back to Xoom.

Vendors are using this site to the unknowing consumer to receive funds for purchases and then not sending the merchandise. I reached out to Remitly (rep) that told me there was nothing they could do! After letting them (rep) know that I was contacting the better business bureau and writing a lengthy review I was informed that the bank rep would contact me to reverse my funds then the rep ended the chat before receiving my contact info! I chatted with a second rep who told me the complete opposite that there was nothing that they could do, which is POOR BUSINESS PRACTICE! IF REMITLY IS RECEIVING THE CONSUMERS FUND AND RELEASEING TO THE VENDOR, REMITLY SHOULD DO THE RIGHT THING AND REFUND THE CONSUMER THEN GO AFTER THE V-EN-D-O-R! DO NOT USE THEM VERY POOR PRACTICE AND I WILL BE CONTACTING THE BETTER BUSINESS BUREAU.

After sending money. When I tried to send before my trip. They stopped all sending from any cards I had. I had to go abroad with no way to send money. Do not trust this company

I had a bitter experience and all I can say do not ever use this slow company they are just a joker
I sent the money after 20 hrs they are asking me to send them the receiver ID first they said it will take 1 hr then every time I call says it will take 2 more hrs it goes like this for more than 20 hrs
Then I requested for a refund even refund they says will take 7 days so in nutshell this company should be ignored and read so much negative about them i made great mistake in choosing this company

They have just stolen my transactions R*******538, R*******904
A total of 350€ gone. Remitly is thief company.
Bunch of thieves. STAY AWAY!

I send money from remitly 17 03 23 on remitly acount show me is delivery but receive can't recevd any amount I sent to remitly receive bank statements but today 25 3 2023 yet not recevd any transaction I don't like now remitly from 7 days I am tarid every day chat with remitly every egant make deferent story realy realy bad service I don't have any idea more what can I do

I wish I had read the reviews here for remitly before I attempted to send a foreign friend some money before they starved due to pandemic instead these fraudsters blocked the payment and kept the money and locked me out of their system and with no phone contact I could not use their chat as you can only access that when you log in i had to register under another name to get in to chat, and only after going to my bank who suggested I contact the police and wrote to the ombudsman they finally refunded me. UNDER NO CIRCUMSTANCES ATTEMPT TO SEND MONEY VIA THESE CROOKS they are literally getting away with murder and should have been shut down long ago as all these victims have been SCAMMED

IF YOURE LOOKING FOR A COMPANY THAT WILL DO EVERYTHING TO MAKE IT IMPOSSIBLE FOR YOU TO SEND MONEY TO YOUR FAMILIES AND FRENDS, THEN YOURE ON RHE RIGHT TRACK.

THEY WILL ASK YOU FOR ALL KINDS OF VERIFICATIONS INCLUDING A LIVE VIDEO OF YOU, AND THEN TELLS YOU, THEY CANT VERIFY YOU, AND BLOCK YOUR ACCOUNT.

WILL NEVER WORK WIRH THEM AGAIN EVER!

Scam company, stay away! I haven't got my money back $1900 AUD customer service was uncontactable, phone number listed is unattended, still waiting for my dispute to go through!

Hi
I have sent money twice, they delivered it to my recipiant, not in minutes but in Hours, then now for the third time the hold my payment, and ask for recipiant ID, i have provided, still same on hold, then contacted them on costumer service, no phone, no email, and no chat available, after some time chat appeard, i waited til was my turn, chated to many different names wich i habe doubt that same persone with no specific answer, only said we will email to their partner to release my payment, 2 days gone same thing. Looks like a multi million dollar scam is remitly. Stay Away from them.
I am going to report them and advice to those who been affected by remitly to others, Do not Use these mo,,, th,,, r F... r, ssss.

Complete joke, I provided more legal documents (live photo of passport, Drivers license) and current bank statement, and that wasn't enough for identity verification... they called me several times and asked inane questions about my life that had NOTHING to do with the transfer, etc...

DONT WASTE YOUR TIME WITH THIS PATHETIC EXCUSE OF A company... totally unprofessional, completely sub-standard, and likely JUST A SCAM TO ACQUIRE YOUR LEGAL INFORMATION

BUYER BEWARE, YOU"VE BEEN WARNED!

DONT USE REMITTLY, WHAT A SAD JOKE;- (((((((

I had business accounts with them that was constantly being flagged because I was pay all my employees on the same.

They offer a promo via emails, when you are ready to send money they will renege on the promo that was offered in the first place. Kudos to you Remitly, keep it up!

SCAM REMITLY. DO NOT USE THEM. USE XOOM. They would deliver the exact amount that they promise. Remitly will trap you by showing the more currency exchange but after sending money you will receive a confirmation with less money

I can only second what others have said. They put transactions on hold for no valid reason, and they ask intrusive, personal questions that are none of their business. Can you imagine Amazon doing something like this before they allow you to order?

Why are you buying this shirt?
How long have you known about this brand of shirt?
Why did you choose the plaid over the stripes?
Where do you plan to wear this shirt?
Who else besides yourself lives in the place to which we are shipping?
Where did you live in 2010?
We need to know who you are. Send us a Photo ID like a Drivers License or Passport.
Oh, sorry, that's not enough. How about copies of your bank statements too.

All to send $75 to Colombia.

Cannot believe Venture Capital firms are investing hundreds of millions in Remitly. The VCs need to oust the founders before they bankrupt this company. As happened to Travis Kalanick at Uber. He got his money, but he cannot continue to abuse everyone he comes in into contact with.

Matt Oppenheimer Founder & CEO, MUST GO... like in FIRE HIM, REPLACE HIM, TERMINATE HIM. This company will not survive with a management change.

I have used Remitly few times and never had any problems but on 3rd of December I made a transfer to India for which I got a message straightaway that the message has been received by the recipient. When I called the recipient I was told he has not received any funds. I thought maybe because of the weekend it got delayed. I contacted again on Monday and got the same answer from the recipient. Since then I have been trying to talk to Remitly to find out about the whereabouts of my money. Keep getting the same message that it is under investigation. The money was sent for my mother's treatment which, unfortunately, has now got delayed due to this problem. No one has bothered to inform me till now that there is problem in transferring the money. I have been chasing them with no answers yet. One of their staff had even the cheek to say that 'I should suffer' and there is nothing he can do. It is my hard earned money for which no empathy shown. I am absolutely devastated with their attitude.

Don't use this company at all. Worst service ever since three weeks I'm waiting my money to be delivered. Don't trust and don't dare to use this business. Wish you good luck.

No one you talk or chat can resolve the issue, its been 5 days and not delivered, previously it was like instant, don't know will get the money back or not and get delivered to

IT IS ALMOST ONE YEAR NOW THAT I LOGGED INTO MY ACCOUNT. I HAVE CALLED SUPERVISORS, TECHNICHIANS AND CUSTOMER REPS TO HELP ME TRANSFER MONEY TO MY RELATIVES IN GHANA. MESSAGES IGET AFTER RECEIVING DIRECTIONS FROM YOUR TEAM ARE YOUR ACCOUNT HAS BEEN BLOCKED FOR SECURITY REASONS AND YOUR TIME HAS EXPIRED, LOG IN AGAIN. I HAVE ASKED YOUR TEAM TO REMOVE THESE MESSAGES BUT NOBODY HAS HELPED ME UP TILL NOW. I AM EIGHTY YEARS NOW TO THINK OF ENGAGING IN ANY FRAUDULENT ACT. I HAVE CHANGED MY PASSWORD UMPTEEN TIMES YIELDING NO FRUITFUL RESULTS. I PRAY THAT WHOEVER PUT THESE MESSAGES REMOVE THEM MY ACCOUNT SO THAT I CAN START MAKING TRANSFERS TO GHANA,

I was made to enter information, including address proof and bank details. Then the account was suspended. Then I was told "we have your information, but wont share it with anyone."

I opened an account and had to transfer CAD 999. Next day I got an email that the transaction is cancelled. When I tried logging in, I could not get in and it said there is something suspicious. I chatted with them online (someone from India), and I was told that my account access was blocked and they could not tell me the reason. OK... I thought let it get to office hours in Canada. So I called them at 1pm ET and after 1 hr was told that compliance has rejected me. What! I work for one of the largest banks in Canada in risk management and I handle millions of dollars for the bank. I told these guys I want to talk to their Compliance, to which the guy said the Compliance never speaks to customers and I cannot deal with Remitly any more! Oh! What a stupid company... I asked that call center person if it was drug money or money laundering I was doing. Transfering CAD 999 from a Big 5 Canadian bank through this stupid service. By the way I also had looked up Moneygram in the meantime. The only thing somewhat attractive was the one-time promo for new customers in Remitly else, there are much better rate providers... and avoid this high-handed approach of Remitly.