Remitly

Needed to send £10 to a friend just for some food.
Three hours AFTER the payment reached Remitly they are asking for proof of ID questions like passport copies/national ID details, driving licences, bank statements.
Got hold of them via their Chat funtion and demanded an immediate refund. Then loads of excusese like it might take 48 hours, and my bank may not accept it etc. Will probably never see it again.
Really glad I didn't send a large sum.

Signed up and tried to execute a transfer but was met with delays, promises, apologies, more delays and broken promises. Nothing suspicious here, just a retired USCitizen visiting the Philippines. After missing their deadline, 14 hours later they asked for a Photo of my Passport, Bank Statement and to answer 7 or 8 questions. I immediately complied. Two hours later they asked for a selfie of me holding my Passport which I immediately did. That was over 4 hours ago and in about 30 minutes it will be 24 hours since I first requested this transfer. My problem now is they are holding my money so I can't go make multiple withdrawals Over the next few days from the ATM. This company sucks.

First time setting up an account to send money back home due to pandemic. 24 hours late my account was locked due to suspicious activity. I've called numerous times, always being told I will receive a call back to establish a resolution. 2 weeks later and many more calls, now account is officially, permanently locked and there is no one I can talk to for account restoration. Guess the big promo put them out of the customer service business! Official complaint lodged with the BBB, CFPB and the FTC.

Remitely cancelled my account without warning and without notice. The Customer Protection Team identified 'behavior violating the user agreement' but could not tell me what that behavior might have been. We have been transferring wages to overseas staff since April 2020 due to Covid. No idea what might be different and will never find out - rely on this service at your peril.

The first time that you make a transfer they will process it relatively smoothly, specially if it is a small amount. The second time they will get you. They disappear with your money and you will be dragged into a nightmare, dealing with customer services agents that are totally incompetent, barely speak English, and are trained to repeat the same thing over and over with the only intend to tire you out, and make you give up. Even if you send them written formal requests for an explanation, they will never respond. You will have to take them to court, which most people can't afford to to, or most likely, you will just give up. End result: Remitly wins, you lose!

Remitly is totally Fraud.
Remitly charged me money for my transaction. They took my money from Australia bank account on 21st Apr 2022 and till now they did not transfered money to my Indian account. Called Customer support three times but proper response from them.
Reference number
R*******495
But Remitly is a pure fraud. Please keep you and your loved ones away from Remilty fraud.

Had an account for several years. Use it once in a while. Tried to login after a month. Was unable to because, there had been suspicious behavior. I thought I was hacked. Contacted support.
Sir your account is suspended. Why if I may ask, I had no signal/warning there was something wrong with my account Never had any problem.? Remitly: Because Reasons. What Reasons? Remitly: Sir read our User Agreement. Yes but what exactly did I do wrong? Sir your account is suspended and can never be reactivated. Have a nice day sir and we want to see you never again.

Never encountered any worse service. Very dystopian experience.

10 days and my money has Still not reached my account. 5 days over and everytume response I get is money is with the recipient bank and we will write them an email to deposit money to your account. This is my last time dealing with them and herein will be advising everyone and everywhere to not use Remitly.
Worst experience!

For a first time customer, Remitly offered the same rate for express sending as economy. Believing this, I did a money transfer overseas using the express option. However, while sending the money Remitly changed the sending speed to economy without any notification. Also they have a very small sending limit and totally useless rules that make it so inconvenient for people sending money for urgent and dire needs.

Worst customer service
I lost 1000 £ and no support at all, every call and email asking you to wait.

Simply they are telling we are not responsible we sent the money but if received or no, they cannot confirm and they cannot take any action

Update

As I expected, after the below message from Remitly nobody contacted me

I have called them and action as well