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Remitly Reviews Summary
The company has garnered significant criticism for its customer service, with numerous customers reporting issues such as account suspensions without clear explanations, lengthy delays in money transfers, and inadequate support from representatives. While some users note satisfactory transaction outcomes and competitive exchange rates, these positives are overshadowed by pervasive concerns regarding security protocols and communication failures. Overall, the sentiment reflects a lack of trust in the company's reliability and responsiveness, prompting many to seek alternative services for their money transfer needs.
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No importa si envias toda la documentación que te pidan para que tu envio sea enviado con exito, lo más cercano a exitoso que lograrás es que te cancelen la cuenta, son lo peor de lo peor.
I tried to send money to my friend in Kenya. I had zero luck. It is easy enought for them to take your money out of the bank immediately but impossible to get it back. They were not able to transfer money to a friend I have been sending money through for months. I tried Remity as I was at my limits on Sendwave. I tried to send $500 usd to my friend on 10/21/. 2020 and three days later she had yet to receive it. I called to cancel on 10/24/2020. No results came from that call. Today, 11/2/2020 I called again to cancel. Now they said it will take 10 days to get my money back. Lets see if this time is happens. Pathetic.
One of the worst service ever to come across its been 4 days no words from remitly. No help from customer service. Tired of requesting for help but no help at all. Money is in process for last 4 days. Asking question how do you know that person? Who is he to you? Have to been to their country? My advice to people would be to avoid these company purely scam.
I sent some money to Bangladesh and receiver didn't receive money and i tried to contact customers support team but they didnt refund my money yet. Very poor customer support and will not do any transactions in future.
Beware of this company! Tried for the first time send a small amount of money just to see how the business doing. Took the money out of my account straight away, Send me over 6 emails requesting doing this and that. Just too much round and round I end it up canceling it, now we will see how long does it take to send my money back or maybe not even give it back. Not a trustworthy company at all. I think they used some sort of trick to make you can't write a review on their app in iOS App Store, keep saying I don't own the app but of course I used it already on my phone. And they use a fake comment to cover the bad ones.
No one you talk or chat can resolve the issue, its been 5 days and not delivered, previously it was like instant, don't know will get the money back or not and get delivered to
Don't use them. They will take your money, not send it and then no return it either and upon being confronted nothing happens.
Getting two or three emails from these clowns every day
I have never used them, signed up for anything nor had anything to do with them so God knows who sold them my details
I have blocked their email address in Gmail and I STILL get them (their email address shows as blocked)]
Do not trust these people
I will be taking this further
I am still waiting to retrieve $1158AUD since September 21, for a "declined" transaction! They keep telling me that my bank is holding the money "pending" the transaction. Westpac Australia tells me, unequivocally, that the money has been paid to Remitly. Remitly WILL NOT refund me my money for a DECLINED transaction. These people are thieves and crooks. Don't use this platform. Save yourself a heap of time, energy and stress.
At the start they're telling me it will be a immediate transaction if I pay with debit card but once I paid it says I need to wait for an hour, ok fine, I waited and then they asked me to call the next day, then it says suspicious activity, and my money is now frozen! Thank god it's not emergency!
THE COMPANY NAME IS REMITLY FRAUD beware it's a fraud they stolen my money and this company is under investigation use other companies don't fall in trap in terms of good rate its a trap
This App is a joke. They will keep asking for your ID, your PASSPORT NUMBER, your address ( they requested it 6 times!) Reason for sending money, they will cancel your transaction even after you sent them everything they asked for. Its a JOKE. Horrible, just HORRIBLE APP. I WILL NEVER USE REMITLY AGAIN.
Ghey should be shut down for Horrible customer service.
This is my first time using Remitly sending funds to Philippines to family... WHAT A JOKE.! Express service is now 4 days into what is supposed to be instant. Family can't get money Remitly have no idea whats holding up the transfer... and we talking couple of thousands AUD$... NEVER again. Try it and its useless. Seems going back to Western Union... and to be totally honest. WU has just as good rates.!
I sent money to my bank account in another country, acording to them money would be next day, it has been 15 days and money has not been transfered. Awful service!
This company needs to be shut down they take people money and they treat their customer like crap this company is a joke
I ended up with Remitly with the highest currency transfer and looked at the revieuws to see what people would say.
I definitly dont agree with those revieuws.
The money has already been procesed and is ready for pickup, in less then 15 min.
The transfer is from the Netherlands to Morocco.
I can definitly recommend them, its easy en really quick!
I know my english isnt really good.
Most incompetent customer service people I have ever encountered. Promised to complete transaction 3 days ago. Can't get the partner bank to respond to emails.
The worst partnership with banks.
After 16 days of having sent money from Melbourne to Bogota 5 times my relatives trying to get the money and nothing.
Useless service.
Disaster company i am not recommending it.
From the business
Send money online with Remitly faster with great exchange rates and low transfer fees. Special new customer offer! 100% Satisfaction Guarantee.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Geoff,
I sincerely apologize for the delay with your Remitly transfer. Every transfer sent with Remitly has a delivery promise and we guarantee delivery or will refund your fees. Please do reach out directly if we can help resolve this issue directly: https://help.remitly.com/
- Jenna from Remitly