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Remitly has a rating of 1.1 stars from 402 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Remitly most frequently mention customer service, bank account, and money transfer problems. Remitly ranks 154th among Money Transfer sites.
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I did send over 1000$ to my US account from Europe. The mail said the money should have come in by now but this is not the case. After reaching out to 3 different customer service employees the chat always went silence after sending the wire number. No support what so ever but we will keep pushing. After calling and mailing them and waiting 1,5weeks we got the money back!
Terrible service from a money transfer company who promise the world and deliver a barren atoll. Subject to fraudulent scammers their systems are suspect and compromised. Don't ever ever use, bad follow up bad customer service. Just an absolute disaster to deal with.
Tried to use Remitly to send money to my wife in Colombia. Was only sending $10 to make sure that the service worked properly. Instead of sending the money, they refused the transaction and locked my account, claiming suspicious activity.
Believe me, there was absolutely nothing suspicious or problematic about my transaction. At their request, I even logged into my bank account and provided them with a special code from my bank account to prove that the account was mine. But even after that extra step, they blocked the transaction and locked my account. Why did they do that? Again, who knows?
Because of this, I contacted their customer service to see what the problem was and they refused to tell me, hiding behind legalese. I then raised the issue to a higher level within the company. Today I received the following response from them:
"We reviewed your Remitly activity again and determined that we will not be able to reactivate your profile because it violates our User Agreement. This decision is final.
For more information, please take a look at the types of transfers we can support. We're unable to provide you with additional details on this matter moving forward — thank you for your understanding."
How could sending $10 to my wife possibly violate their User Agreement? It obviously doesn't. But they don't care. They simply lock your account, refuse to provide you with any information, and blame the customer instead of taking responsibility.
Of course, companies like Remitly act with impunity because they can and no one can hold them accountable for their actions.
This is an absolutely horrible company with zero accountability. As I said in the title of my review, avoid them like the plague. BTW, the same transaction via one of their competitors worked without a problem. Which just goes to show that the problem is Remitly.
Date of experience: May 17, 2022
They asked for private information and I had to cancel the transaction. It's a fraud please save yourself a headache
Date of experience: October 16, 2019
If there any other way for you to send money use it this one isn't worth it and the service sucks they don't address concern and avoid questions
Tip for consumers:
None highly upset
Products used:
Don’t even want to talk about it
Date of experience: April 22, 2022
Hi Ghost, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.
Remitly! WHAT A JOKE. I sent money for displaced people due to war 3 weeks ago. The recipients can't get the money. Remitly have no idea what holding up the transfer. The money was intended for life saving. The recipients didn't get the money for 2 weeks. I have to send another money with western union and continue fighting to get the money back or to deposited to the recipient's account. Every time I called, they bombarded me with apology, but do nothing. Here is very frustrating thing: 1st, I called and left my number for call back. One of the customer service representative called, but when the phone was disconnected, he never called back; he took my phone number just to fulfill the protocol, not to serve the customer.
2nd, I called again, and reached the customer representative after 10 or 15 minutes and it was disconnected again, I don't know if they disconnected it on purpose; again, never called.
3rd, I called for the fourth time, and first the automated system expressed the estimated wait time was one hour and 20 minutes. With previous customer representative, I requested to speak with a supervisor; therefore, I was purposely left on automated system, neglected. In addition, my waiting time increased from 1 hour and 20 minutes to 3 hours and 30 minutes. Each time the automated system announced the waiting time, it continues increase, because someone was reassigning my call. All activities were recorded. I still didn't get my money back. The worst customer service ever.
Products used:
I am still fighting
Date of experience: April 30, 2022
Hi Tsehay, we’re so sorry to hear about your experience. We understand that you didn’t get this resolved, and we want to make it right. Please fill out this form https://bit.ly/3ufZsLZ and one of our escalations specialists will reach out to you to provide further assistance.
On my very first attempt to use this service they canceled my transfer and said the decision was final but they could not tell me why!
BEWARE Do not use this service!
Date of experience: October 6, 2021
I don't know what happened to this app, when I started using it I was amazed on the efficient that this app showing. Unfortunately there are no more consistent good service provider this pandemic year. Don't hold the money of the costumer that is a mortal sin. We costumers send money to our love ones becoz they need it. And this money are not just money, it is a bloody hard worked money. Let the costumer understand if needed more identification but NEVER HOLD THE MONEY AND ASK FOR SOCIAL SECURITY NUMBER. And hold it more than 48hrs. And just say normal procedures! Costumers are not stupid so don't let us speak to stupid representative!
Date of experience: February 4, 2021
It a really bad app, customer service is zero. I can't cancel my transaction and my transfer is on hold for 5 days without any refund
Date of experience: March 31, 2020
I've used Remitly for years and put up with their fee increases and terrible exchange rates, but today was the last straw. My account had been dormant since 2017 and out of the blue, I had gotten a text message notifying me that a transfer had been successfully sent to India.
I logged in to my account and found that someone had gained unauthorized access to my account, added a payment method and managed to successfully send money to their bank account in India. Not only that, but they continued to add additional payment methods and attempt to send more money while I was inside my own account! Luckily the subsequent transfers were stopped before they could complete
How did this manage to happen? Per Remitly's own policies, their site is supposed to use multi factor authentication if a sign-in is attempted from an unknown device or location. I have not logged in to Remitly in some time, should it not have prompted for verification upon sign-in? I tested this myself using a private browser (which per Remitly, is supposed to trigger a multi-factor auth) and it did not prompt for verification!
Second, how was the unauthorized person able to add payment methods without additional verification? Third, the payment methods that were added were not even my credit/debit cards, so how did the payment/transfer get processed despite the fact that the Billing Address and the account owner name did not match?
These are very obvious security holes in their system and I can only hope whoever owned the credit cards that was used in these frauds was able to dispute the charges in time and get their money back, because Remitly offered no help since the payment was already "delivered".
Tip for consumers:
Use a wire transfer from a bank instead.
Products used:
Instant transfer
Date of experience: September 6, 2021
Don't do it. Use a reputable service like Pay pal or Western Union. Money will be held up or disappear.
Customer service is hideous.
Date of experience: October 15, 2021
EVER NEVER NEVER USE REMITLY. Very bad experience ever with REMITLY. I send money direct deposit to my bank and the money has NEVER been deposited. I believe every deposit has a receipt from any bank. They can not provide me with any receipt or who was the person or a third-party company that deposited the money. People should not trust this company. I will write a review on Better Business Bureau so it helps others before they fall victim to money fraud like me.
You have the WORST CUSTOMER SERVICE ever. I have been on chat with more than 4 people 3 of them GUDPATI, ASHISH, and Aliho S. They can not help with anything.
I was trying you but oh no I will go back to Wolldremit, Sendwave and Ria
Date of experience: February 9, 2022
Im worried - just transferred funds Via REMITLY - 24 hours latter NO Transfer and NO WAY to CONTACT them!
This is NOT looking good - Im calling the Australian Authorities Now to have this researched
Date of experience: April 15, 2020
Each time is a new issue. Ridiculous invasive?s &verifications each time I send to someone who is listed and already verified receiver. No matter if their info hasn't changed nor my info or banking details is all the same as previous transfers or the amounts are not outrageous and always around the same, they hold up the transfer multiple times requesting often to verify the account which is not different that the past and claiming that it's invalid account or that a savings account is a checking account even. Only when I change and check the actual savings account is a checking to satisfy their so called verification did they release the funds and aprove the transfer this last time. Today they blocked my transfer repeatedly asking me just now finally 13 rediculous and invasive question's both personal and about the recipient. They asked about where did u meet them, how do you know them, what's your relationship. How often do u send and the amounts your transfers will range, your source of funds, your occupation, all to which I answered none of your business. They invade your privacy so much it can't be legal and certainly isn't required by law what they ask.
Other money wire services send instantly without bugging you once they co form your account the first time and the funds are instant. They never ask the questions remitly us or strangely give accounts out, verify and transfer only to harass you when you come back to send money again. Doing nothing different or suspicious. I'm done with these people and I'm so done I will post negative reviews to warn others on every site that allows reviews just bc they are so obnoxiously inconsistent how they do things. It seems they are the ones to be looking out for acting suspicious. If it's not required, when the questions they ask you to answer after a few times dealing with them are so invasive and not necessary, it seems they aren't verifying.
They are data / profile harvesting their clients to make $$$.
Sooooo done with them. My answers were all noneya!
Tip for consumers:
They suck
Products used:
Transfer
Date of experience: April 5, 2023
Hi, thank you for your feedback! Because we’re a regulated financial institution, we’re required to collect info to verify your identity and keep our service safe — so we may ask you to send us supporting documents or answer a few questions. We know this can feel personal, and the security of your information is our priority.
Don't use them. They will take your money, not send it and then no return it either and upon being confronted nothing happens.
Date of experience: October 26, 2020
Please save yourself from all the stress. I had multiple transfers to a person from the Philippines whom i do not know or i never ever met. I NEVER AUTHORIZED THESE TRANSACTIONS. IN TOTAL THE "SCAMMER/HACKER" SUCCESSFULLY TOOK $615 AND $900 FROM MY BANK ACCOUNT. Transactions were done at 3pm and 4pm PH time which is around 4am or 5am CST my time. Multiple attempts were done and some were successful. Remitly security system is easily breached or hacked. I do not really know what happened but my best guess is it was someone who works for Remitly that did the transfers. Also, the receiver's information including bank information is someone from the Philippines. I am from the Philippines and i know you cannot open a bank account in the PH if you do not give copies of atleast 2 IDs. DO NOT USE REMITLY FOR MONEY TRANSFERS. SAVE YOURSELF FROM SCAMMERS. REMITLY DO NOT INVESTIGATE. I haved used remitly since 2017 and only today i had this problem. NEVER AGAIN I WILL USE REMITLY!
Date of experience: April 21, 2020
Remitly will charge your bank repeatedly and then ask 4 sensitive info to reverse the charges scam!
Tip for consumers:
Don't trust this Remitly service. You will regret
Products used:
Remitly pay service. Scam
Date of experience: March 15, 2024
This guys don't know how to do business they transfer money when they want and don't have appreciation for costumers will never use Remitly
Date of experience: December 7, 2020
Buggy website, poor service agents on a power trip, unreliable transfers, do not use if your recipient truly needs the transfer
Tip for consumers:
Use another service!
Products used:
Wire transfer
Date of experience: August 29, 2021
Transferred money in their bank account its been couple of days they say they havnt got. Stricrtly avoid lik plague
Date of experience: July 20, 2022
Terrible site, terrible customer service. If you need to send money to Mexico just use xoom.com.
Save yourself the headache.
Date of experience: March 6, 2018
This company needs to be shut down they take people money and they treat their customer like crap this company is a joke
Date of experience: September 16, 2020
THE COMPANY NAME IS REMITLY FRAUD beware it's a fraud they stolen my money and this company is under investigation use other companies don't fall in trap in terms of good rate its a trap
Date of experience: October 5, 2020
I've been sending money to the Philippines with Remitly and have been impressed with great exchange rates, reasonable fees, and fast transfers.
Date of experience: April 23, 2021
Worst Service I ever had. They Suspended my Account for no reason Said money will refunded in 10 days.
Date of experience: May 6, 2022
Hi Aslam, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.
Send money online with Remitly faster with great exchange rates and low transfer fees. Special new customer offer! 100% Satisfaction Guarantee.
Hi Ed, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.