Their employees do not explain their policies very well. When I first called them, I asked specifically if there was any issue with sending money to someone if I can get a refund. They told me yes that's possible. But once the issue arise when the person I send money to did not send me my product, I asked him the same thing and he told me a different story. It's very frustrating. In fact if you're sending money overseas to a company using this payment method, you risk so much. You're better off using something like Pay Pal when you can easily request your money back if there's an issue. For some reason with them it's so difficult. I'm so angry right now.
Very bad transfer. Cancel my transactions twice with the legitimate bank account ATM card without any reason, except to say "there is suspicious transactions" The customer service stinks, people at the other end in India do not know how to solve any problems
If I could give 0 I would. Worst company I used. I sent money to a family member who was at the hospital on Friday with express option (10 minutes to deliver the money). We are Monday and the money still not sent to the person. I called Remitly 7 times, talked to their supervisor who promised that my money will be send In 2 hours, after it went to 24 hours, 4 hours more as promised. We are now Monday and they refused to cancel the transaction even they cannot deliver your money. DOT NOT USE THEM, time consuming, energy.
I have been so patient and polite. Now I will dispute the transaction through my bank. Hopefully I get money back. Be careful with those scammer.
I did send over 1000$ to my US account from Europe.
The mail said the money should have come in by now but this is not the case.
After reaching out to 3 different customer service employees the chat always went silence after sending the wire number.
No support what so ever but we will keep pushing.
After calling and mailing them and waiting 1,5weeks we got the money back!
In my honest opinion they verify the information isnt wrong at all and thats just to avoid scams. I sent money from America to my family in Vietnam by home delivery and it got delivered after 1 night. Love everything
I sent my longtime friend of 11 years some money to help him out, from Texas to Morocco. My friend suggested this site. It took less than 30 mins for the transfer to go through. He also received the money with no problems. I enjoyed the waive of the fee for being a first-time customer.
I was under the impression that the fees were less than Western Union, but I looked it up online and Western Union is actually cheaper. But either way, the fee for future transactions didn't look bad.
I may use Remitly again.
Hi Ona, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.
Fake reviews on trust pilot,
Fake promise of delivery,
Pathetic customer service,
Readymade answers from representatives,
I don't think it can worsen. Promised to transfer money in 15 minutes, it's 3 days, still waiting.
They charged more for immediate transfer and deposit, but that doesn't happen, plus customer service is horrible, please don't use this service, i never had problems with Xoom, made a mistake using Remitly, never again
Hi Alejandra,
Thank you for sharing your experience with us. If your transfer does not arrive on time our team will be happy to refund your fees. You can reach out here: https://help.remitly.com/
Thank you,
Jenna from Remitly
Remitly promises fast delivery, which actually doesn't happen. Sending money is taking 4 days now when it originally said within one hour, and it still says in progress, with no further updates on even an expected delivery date. I have contacted customer service 2 times and they promise to help or provide updates, which doesn't happen either. Don't use Remitly if you want to avoid headaches as they are not serious.
These people practice bait and switch. They say you are locked into an exchange rate, but when it comes time to pay it's a different story. They also change rates in midstream, and the process is lengthy and aggravating.
Overview
Remitly has a rating of 1.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Remitly most frequently mention customer service, bank account and money transfer. Remitly ranks 153rd among Money Transfer sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sei, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.