Remitly

Someone hacked my remotely account and made fraudulent transaction; I opened a dispute with my bank and informed them who advised me to close current account and do another one. Open the new account, had tier 3 made couple transactions few days later they closed the account. When I called to enquire, they said that they are aware that it is fraudulent but their policy is that if you are hacked and you report it and they find out that it is true, because they will lost money. They suspend you immediately.
Very Bad Customer Service and reason.
I used to love this company but I am shocked at their reason to suspend my account.

Find another companyt

They claim I violated a policy and gave me a list of possible reasons, none of which was possible because I own the sending account and the receiving account. They told me to call them from the app. The calling was not available so I asked the chat person their phone number and he refused. I said I was supposed to answer questions over the phone and he said they didn't have any questions for me. I spent hours online and calling overseas and got nowhere. Meanwhile, my family sent me money through TransferWise that I got the next day.

Tried to send a few bucks to a friend of a friend in India for my friend's wedding gift. Remitly made it impossible to do so even after multiple ID verifications, phone calls, text, etc. I will never use their service for anything. Stay away unless you have an hour to kill with nothing to show for it

Absolutely one of the mosty disgustingly incompetent companies I've ever dealt with and certainly the WORST remittance company I've ever used, and that coming from someone who has used about eight of them over the past 35 years. They don't seem to be aware that customer service is important, especially if there is a problem with the transaction; they will never accept that it's their fault and they'll freeze your account if there's the slightest problem, which means they don't invest a lot of $ in security. You may not be having issues now, but get away ASAP as it will indeed happen.

They did this to me 2X already. First, on December, i sent money to my friend but his account was closed but Remitly did not give me back my money.
Second, yesterday I sent money to my wife and nothing in her Banco de Oro account. I called today Customer Service and told me they will investigate and wait 7-10 days. The same reason on my first transaction.
Not good to recommend!

Out of all the incompetent service providers that brutalize consumers, I believe Remitly takes center stage. This company is on NASDAQ and it's 10K is so grotesquely full of puffery and ridiculous self love that I wanted to vomit. The bottom line is that extrapolating from my experience trying to resolve any issue is almost always pointless. The people on the other end are zombies at some call center on the moon. They don't speak any human language! They read or paste into a chat random broken script as a response to any question. They finish every sentence with some bizarre distortion apologies and weird platitudes that mean nothing. I have seen horrible service but this is a new level. Don't walk away from Remitly, run from this grotesque distortion nightmare that would make even the most daring Saturday Night Live comedians uncomfortable.

After using world remit without any issues for many transactions I tried remitly based of their claim of a better exchange rate. After creating the account, and right after I provided Remitly with the same information that world remit has the transaction was denied by a concern team (Apparently they met in less than1 second, reviewed the file, chgecked the data, never attempted to contact me and then lied.)
My bank has no documentation of Remitly submitting a request of funds so this is a scam. But there is worse: there rumors that a gang with iniside information has been using credit cards information gleaned inside remitly I have no direct knowledge of this but it makes sense. Please report to your bank anyd suspicious activities like mine. Their rating is very low in USA = for a reason!

I will never recommend remitly.poor service.poor cistomer service.They takes very long to transfer money.Reperesentative and even supervisors are not knowledgeable at all.
Pathetic website.There is no way to close or deactivate account.
Nevet ever go to this website.
I will recommend Wise or money gram.

Don't ever use the criminal company, Big Fat Mistake. They intend to ROB YOU, THAT'S THEIR INTENTION. DON'T BE STUPID. THEY POST A GREAT MANY FAKE 5 STAR RATINGS, ALL B. S., YOU WILL BE VERY SORRY, I PROMISE YOU, UF YOU IGNORE MY WARNING.

When I looked at the site it looked very promising, I created a account and just did my first transfer, it got suspended and the next thing I know was my account got suspended, and said that my account looked fraudulent, I have been using other modes of money transfer without issues for the last years and I can bet that I never did any fraudulent activity. I tried chatting with the customer care they just said "we are sorry your account has been suspended" and asked me to read their Rules and regulations which I never understood. Anyways my money is safe never will again try Remitly for sure.

I have been using this service for a year and suddenly they decided to deactivate my account for no valid reason. After getting all my money and using their services, suddenly deactivated fo absolutely no valid reason!

Beware of this Scamming Platform, Remitly! I should have read the 1 star rating of this Scamming Company, Remitly!

Nerver ever use Remitly! Be warned...

Whenever you send a small amount 10$, the transaction will go through. However if you are sending more than 500$, the money doesn't get to the person you are sending money. I have been calling Remitly customer service about the money I sent, they blocked my number! I repeat REMITLY IS A SCAM. Do not use.

Remitly is a great service, I always use it from North America to Asia but the only down part is Remitly Rate of Exchange. Even If you send 500 dollars only, remitly makes 45 dollars from Rate of Exchange. But on the other hand Western Union is a complete rip of. They not only make from ROE but also from service fee. Now if you remit 1000 dollars, Remitly makes 90 dollars In other words 9% of your total Remitly amount. It is recommended to transfer minimum. The more the amount, the more profit Remitly makes.

I have no words to explain their unprofessionalism and miscommunication. This is one of the worst service I have ever used. I have raised a concern with them on 12th Oct which is still not resolved and I still not received my money back. Every time i ring representative tell me the same S...t story.
I will never recommend it to anyone.

How blessed I am that my application failed to get through. They took my e-mail and password and asked me to register and create a profile. I did. Then they wanted to know the currency I was buying to send. Then I was asked to get started. When I clicked to get started, they asked for my e-mail and password. I supplied the information. I was asked to sign in. I tried, but they did not recognize the information I had supplied. So I they asked for my e-mail and password which I supplied. Again, they did not recognize even my e-mail. I was requested to put in my e-mail and password, I did, and the merry-go-round pursued. After turning round and round in circles for 2 hours and 52 minutes, I suspected that there must be something wrong here. So I decided to read the reviews on Remitly. What! Really! How blessed I am that I failed to join. This is the first time in my life that I really rejoice over a failure. Good ridance Remitly.

After using the company for 10yrs to transfer money from usa to loved ones in the phils who are desperately poor the company says they notice suspicious activity on my account and cancel the whole account and wont let me send them anymore help what a cruel bunch of incometent ppl scary to think these ppl are in charge of money

After stringing me along for 45 minutes, asking more and more personal information, they rejected a simple $1500 wire transfer to my girlfriend with no explanation.

If you're looking for a company which will do everything in its possibilities to prevent you from easily sending money, you found it.

Remitly is trash.

EDIT: Changing my review as I have benefited from Remitly. First of all, if you need to contact them, not all the numbers work (especially Australia, maybe this has changed). Call their US numbers instead. If you cancel you will have to wait a couple of days before the money comes back so don't panic.
Remitly needs to improve on: customer service, offering other forms of contact like email instead of only phone calls, better "history" of users... my transfers always land in review which requires 1-2 phone calls before it's good to go, and I am often asked for the same questions/documents I have already provided in the past.
TransferWise is cheaper however they don't do cash, this is where Remitly can be useful and cheaper than Western Union. Although their locations for receiving money are of course less than WU.

Very bad experience ever remitly put my money on hold for 2 weeks without any reason even I provide all proofs. Western union is best no need to make any account no holding nothing and remitly have very bad customer service when ever try to call they are saying out Indus office is closed because in India hours are different then Canada. 0 star

Transferred money to India now 7 days still not yet transfer, when contacted customer care getting all cooked up stories. I cancelled my transfer and the refund is going to take 15 days. Please don't use Remitly service. Really worst of worst

Because money is tight I was looking for a cheaper company than western union. I compared using chat gpt and found that Remitly offered what appeared to be a better deal. I looked on their website and it said my friend could send us 7million UGX (around 2,000 usd). The money was taken out of my friends account but then the payment was rejected because in fact you can only send 5 million ugx. We tried calling customer service three times but they gave different responses and were very unprofessional. They canceled the transaction but said the money wouldn't be returned for 7 to 10 business days, putting us in a very bad situation. From the other reviews on this site it looks like the money might not be returned at all much less in 7 to 10 days. I'm surprised this company is based in the US. I think they would be more at home here in Uganda.

Done with them! They have locked my accounts 2x and when I made the 3rd one they said I can't do transaction with them anymore because I did something that's against their rules. Wtf! I just used my accounts from when I am in the country or out of the country and they locked my account because my location was not the same and said I should inform them ahead before using it out of the country. Lol! I swear you won't go far as what you are now!