Remitly

I tried to use Remitly to send some money home. I opened an account and gave all the information required. 20 mins later they call me, they need more info and my bank statement. I provided that. 4 hours later my transfer is cancelled, my account suspended and no reason given at all. Only that I violated their User Agreement. I look at that and could not find why or what I did. I called them and they cannot give me a reason, only offer to appeal, without any assurances of success and they will call me.
As a law abiding person, this is very upsetting.

Their employees do not explain their policies very well. When I first called them, I asked specifically if there was any issue with sending money to someone if I can get a refund. They told me yes that's possible. But once the issue arise when the person I send money to did not send me my product, I asked him the same thing and he told me a different story. It's very frustrating. In fact if you're sending money overseas to a company using this payment method, you risk so much. You're better off using something like Pay Pal when you can easily request your money back if there's an issue. For some reason with them it's so difficult. I'm so angry right now.

Remitely will allow you to open the account. Take the funds of the transfer and then cancel your account without explanation of how to retrieve the funds you just entered.
Total RIP-OFF. STAY AWAY! Money will be lost.

Very bad transfer. Cancel my transactions twice with the legitimate bank account ATM card without any reason, except to say "there is suspicious transactions" The customer service stinks, people at the other end in India do not know how to solve any problems

If I could give 0 I would. Worst company I used. I sent money to a family member who was at the hospital on Friday with express option (10 minutes to deliver the money). We are Monday and the money still not sent to the person. I called Remitly 7 times, talked to their supervisor who promised that my money will be send In 2 hours, after it went to 24 hours, 4 hours more as promised. We are now Monday and they refused to cancel the transaction even they cannot deliver your money. DOT NOT USE THEM, time consuming, energy.
I have been so patient and polite. Now I will dispute the transaction through my bank. Hopefully I get money back. Be careful with those scammer.

Very horrible company. Never will I use their service again. Their promise of few minutes delivery is scam. Stay clear from this company. They Need to be sued, and SHUT DOWN.

When I tried to log in, I noticed my acct was suspended for 'suspicious activity'. And they only have an idiot bot to chat (no humans)... not much help. Western Union is a much better choice.

Remitly works until it doesn't. Terrible customer service. I am not sure if they are incompetent, rude, or both. I was locked out of my account without explanation.

Fake reviews on trust pilot,
Fake promise of delivery,
Pathetic customer service,
Readymade answers from representatives,

I don't think it can worsen. Promised to transfer money in 15 minutes, it's 3 days, still waiting.

Used 'Express' service to send money…
Guess what, 3 days gone past and still waiting for the transfer and they have no answer!
Can anyone convince me to use Remitly again,i doubt it!

They charged more for immediate transfer and deposit, but that doesn't happen, plus customer service is horrible, please don't use this service, i never had problems with Xoom, made a mistake using Remitly, never again

These people practice bait and switch. They say you are locked into an exchange rate, but when it comes time to pay it's a different story. They also change rates in midstream, and the process is lengthy and aggravating.

Remitly promises fast delivery, which actually doesn't happen. Sending money is taking 4 days now when it originally said within one hour, and it still says in progress, with no further updates on even an expected delivery date. I have contacted customer service 2 times and they promise to help or provide updates, which doesn't happen either. Don't use Remitly if you want to avoid headaches as they are not serious.

This is my first time using Remitly sending funds to Philippines to family... WHAT A JOKE.! Express service is now 4 days into what is supposed to be instant. Family can't get money Remitly have no idea whats holding up the transfer... and we talking couple of thousands AUD$... NEVER again. Try it and its useless. Seems going back to Western Union... and to be totally honest. WU has just as good rates.!

Very similar bad experience to the other recent reviewers. We made our first transfer 3 months ago without problems. We tried to make a second transfer 2 days ago and it's been a nightmare. First two attempts with credit card were cancelled without explanation, third attempt from bank account went through but then they kept asking for ID documents (which we sent them) and to call a number. The number was constantly engaged for 24 hours so we tried to access them via the chat. We got into the phone queue, waited there for an hour and a half and were then told that our payment reason was invalid so they were going to cancel the account. I just made the transfer with TransferWise without problem and it was cheaper and better rates than Remitly. Don't use Remitly, their customer service is really bad.

The worst partnership with banks.
After 16 days of having sent money from Melbourne to Bogota 5 times my relatives trying to get the money and nothing.
Useless service.
Disaster company i am not recommending it.

I wish I could give zero rating to these bunch of idiots! Total nonsense! Incompetence at its peak! Hold my money for days when I have informed them it's an emergency so it should be delivered as promised. Called them many times every time a new idiot with a new excuse! Total crap and a big scam! Stay away from these people!

Yes they review your account you send them all the information they ask then delay transfer 2 to 4 hours. Is based in Philippines so at times hard to understand and they refer you to their compliance person who reads from a script. No real answers

Remit at one time gave discounts for transfers to people suffering from storms in the Phillipines. It did not specify that people receiving assistance had to be a family member. They allowed all transfers which seem to go against their agreement that only family members could be rewarded. Remit support has no answers and do not have knowledge to inform anyone why an account is suspended and pass the buck. My advice to users switch to PayPal which transfers fees are less.

Pathetic customer protection team and support team. I was unable to send money because they didn't like my VPN connection and no amount to verifying over the phone helped

Stay away from this garbage called a company. It's ludicrous they hold on to your money and repeat the same gibberish after my recipient in Nigeria never received the money. I wonder how they're still in business with this recurrent fraudulent act. Never again. Spread the word, don't use them.

This website is a scam, people should not use it to transfer money. They tricked me 45 dollars. Scams people's money! No credibility! Unreliable! Not recommended! Please stop using this site before it's too late.

Do not use this Remitly company as un shophicated customer service, they representative used threatened word to block my account and very arrogant on phone when you have issue then you will realized how hard to speak to their customer service and they littrley block account without aknowledging and the person needs money in emergency and customer service is spoiled do not use this company again in case you have emergency there is no word to discribe when someone needs the money in most and rejected the transaction because some one on this company not qualified to work