RemitlyReviews 404

I had business accounts with them that was constantly being flagged because I was pay all my employees on the same.

They did this to me 2X already. First, on December, i sent money to my friend but his account was closed but Remitly did not give me back my money.
Second, yesterday I sent money to my wife and nothing in her Banco de Oro account. I called today Customer Service and told me they will investigate and wait 7-10 days. The same reason on my first transaction.
Not good to recommend!

Remitly me estafó, yo necesitaba mandar dinero urgente a Argentina para que compren una medicina, el dinero no llego y después de comunicarme por Chat unas 10 veces me dijeron que debo esperar por el refund entre 5 y 10 días…MOFOS…ellos sacan mi dinero al instante pero para devolverlo se toman el tiempo que ellos quieren….REMITLY ES UNA MIERDA…

I only attempted one transaction through their system. The transaction failed (because my source bank thought remitly was a fraud site but I responded to their message that it was not, and my source bank is no longer blocking remitly). When I tried again, my transaction failed again and now, my entire remitly account was locked because they "noticed some suspicious activity and took some precautions".
I contacted their helpdesk but they had no clue why it failed and why account was locked. I escalated and asked them to delete my account, including my debit card details but their support and escalation staff are absolutely clueless and just keep giving canned messages. Instead of deleting my account, they unlocked it and asked me to try after 1 week. What a joke! I don't even want to use their service anymore. I just want them to delete my account and all my info. I don't recommend this service to anyone.

Recipient did not receive the funds I went personally to the bank with the Recipient and the bank confirmed that he did not receive the money I even uploaded the recipients bank account statement to remitly and they refuse to give me back my money... so the money just disappeared into thin air and no one has it... they are the worse company ever and thieves

I was referred by a frnd to use this remitly, but I will tell u that they are the worst. They don't know what they are doing. Asked me to upload every docs for verification, I did, but couldn't verify statement of acct from bank, was reading it upside down, frustrated hell out of me. Their service is THE WORST I HAVE EVER USED IN MY LIFE. NO SUPERVISOR TO HELP THE EMPLOYEES OUT. RUN FOR YOUR LIFE OR U WILL BE FRUSTRATED WITH THEIR SERVICE. I wished I had recorded call, u would have listened to it a see how staff were misinterpreting statement of account from a bank. I gave u 1 star because I did not see ZERO STAR!

No way to verify the account number of the sender was entered correctly. They only display the last 4 numbers. If you click on edit, you have to enter all the numbers again. The major problem with outsourcing development. They don't value a good project manager.

I sent money to a friend in Gujranwala Pakistan Via Remilty reference R*******887, and Muslim Commercial bank said that no money is sent and received. Why Remilty has such a bad place for pick up. Finally she had to go Alfalfah Bank to pick up.

Someone hacked my remotely account and made fraudulent transaction; I opened a dispute with them; first they said yes, our investigation shows it is fraud later after two month they claim same money from my account and closed my account! Don't use this company they have 3rd class security analyst who don't know how to protect the customer profile. And everyone will tell you new story without knowledge total fraud and wastage of time company.

My primary concern is the call center representative doesn't have enough interest in my frustration and does nothing to alleviate the situation, neither psychologically nor monetarily.

My money transfer was on hold. I was emailed that it would be a few hours. The other bank had the money I was told...

If there is a reasonable expectation that the other party will refund the money in question (I asked for them to cancel it so I can use a different platform), then Remitly should refund me right away of their own accord.

They legit suck. They suspended my account after asking 100 verification questions. No regard for what a person is using their app for. No wonder if i'll ever receive a refund of the transaction. The lady over the phone refused to share the reason of suspension as well. I repeat never use it.

With Wise not doing GCASH right now and a waste of 3+ hours trying to get a transaction to go through with Worldremit (SUCH A BASSACKWARD COMPANY) their customer service manager revealed that Worldremit's Metro Bank was actually out of commission and they couldn't process GCASH anyway...SO I TRIED REMITLY...and IT WAS A PIECE OF CAKE! I received two texts to confirm my identity and a verification phone call--to make sure I wasn't a sucker. The reviews here are so bad that I was expecting the worst. But what could be worse than Worldremit? I mean really.

Terrible company. Suspended my account with no explanation! Sent 35.00 dollars to a loved one and transaction cancelled with no explanation. Used chat line and they refer me to their list of violation. Never violated their polices and was told sorry. Very insulted by their treatment. Do not waste your time.

I have used Remitly few times and never had any problems but on 3rd of December I made a transfer to India for which I got a message straightaway that the message has been received by the recipient. When I called the recipient I was told he has not received any funds. I thought maybe because of the weekend it got delayed. I contacted again on Monday and got the same answer from the recipient. Since then I have been trying to talk to Remitly to find out about the whereabouts of my money. Keep getting the same message that it is under investigation. The money was sent for my mother's treatment which, unfortunately, has now got delayed due to this problem. No one has bothered to inform me till now that there is problem in transferring the money. I have been chasing them with no answers yet. One of their staff had even the cheek to say that 'I should suffer' and there is nothing he can do. It is my hard earned money for which no empathy shown. I am absolutely devastated with their attitude.

This is not safe transfer money site. My husband tried from this application and transection was not successful. And it's almost one month but still there is no response from that site. Even they are making full all time... This is not a safe at all never ever. Very bad side. My husband facing so much trouble from this.

As a retired New Yorker living abroad I have been using Remitly for some time. Problem is every other transaction I get flag and have to give a mile long background. I'm transferring money from my NY Citibank account to my DR account. I guess because my last name I'm discriminated. And the worst part is they do you wrong when you most need them. This is my latest transaction R52 954 040 614. Racists.