Remitly

If I didn't get angry and yelled at one of the 6 customer service representatives never had access to the Authorization Form that the receiver needed to fill out in order to authorize the transaction. My relative went to one of the Banks this company has as associate in Colombia. My father went to the Banco Popular and they did not have any idea of any form or transaction through Remitly. I followed the steps on their website, it's inaccurate, incomplete, and they failed offering "fast and easy way to send money" over the 24 hours! Nobody called me, I was the one to call 4 times.

Beware of this company, if something gets wrong you are screwed. The costumer service is horrible and unprofessional. Every time I call or text to know what happen to my bank deposit I get new story. Either they don't know what they are talking about or they are l just lying to me. Meanwhile, I'm still running to behind my money after a month for a transaction that supposed to take 3 days. I hope one day I get my money back. When you use the chat they just ignore you

It doesn't make sense why Remitly asking for a second verification. Even you've send so many transfers. Why not ask the first day or ask a passport not a freaking ID! I'm done using this app! Unprofessional, waste of my time.

I tried to send money to my friend through this joke of a company. I went through all the hoops they asked if me. They sent a message that it would be an hour for processing. The next day, I got a message saying the transaction was cancelled due to suspicious circumstances. I was also locked out of my account. When I called them they insisted they know more about the reason I wanted to send the money. Who is my recipient? What is our relationship? What is my purpose for sending the money? I said that I am sending money to a friend. Beyond that they have no right to know anything. It's an invasion of privacy. After spending an inordinate amount of time on hold and after speaking with a supervisor, who continued to insist on knowing about my and my friend's private life, he refused to do the one thing that this company does, making it a completely and utterly useless entity with no good reason to exist.

The first few times I used Remitly I was really pleased with the ease and speed of transaction, so I accepted that the conversion rate was not the best. However today I tried to transfer $3500 USD. About an hour later I received an email asking for a copy of my passport photo page. When the money was not deposited in recipient account 6 hours later, I got on line with the 24 hour chat. The rep told me my document submission was received and money would arrive in 2-8 hours. I asked if she could confirm it would arrive in 8 hours. She "could not guarantee." Then I asked her to cancel,and she said she could "request" it but it would take 10 days "if approved." So of course now I'm stuck because I can't tie up the money for 10 days. Do not use this service!

Terrible company. Suspended my account with no explanation! Sent 35.00 dollars to a loved one and transaction cancelled with no explanation. Used chat line and they refer me to their list of violation. Never violated their polices and was told sorry. Very insulted by their treatment. Do not waste your time.

Service is rubbish. Could not run a bath. Offered to send £1,000 to a company in South Africa and totally failed to do so. I am waiting for my money to be returned - I was told 7 - 10 days. Outrageous.