This company does not take responsibility for fraudulent transactions. A scammer had stolen my money from my bank account and transferred the money to a foreign bank. Remitly completed the transaction immediately without a review period where I could have time to challenge the transaction. They said their system generated approval code of which I was not being aware off. If I ever need to transfer any money, I would not be via Remitly. Too bad there is not a zero for this review.
May be a good company to do money transfer. Their attitude is what I do not like. Every time they ask to verify your identity and they want to go through your banking statement expect me to explain reason for certain transaction. This is too much" REMITLY".
Transferred an initial amount to Colombia and then the problems started. Received confirmation of a transaction that was subsequently cancelled. Calls to Customer Service are pointless and they say read the user Agreement, we can do what we like.
Dreadful interaction. This is a service to avoid.
I heard Remitly was a faster option. I did an Express transaction and not only was it not instant like they claim, it took over 12 days to arrive. On the tenth day, they hadn't contacted me and I had to reach out to THEM and then they sent me an email to update information I had already provided. To make matters worse they promised they'd refund my 20 dollars payment along with a 5 dollar bonus for the inconvenience and it's been a month. Absolutely nothing was returned. The transfer was for important meds for a family member and they royally screwed me over. I do not recommend this app at all, it's super slow and doesn't even have a good transfer rate.
I send money the other day and when my family try to get it three locations was telling them that there is no available funds for it. Remitly already took money on my debit account and then back home i can't get my OWN money! I even pay cash in minutes but until now there is no funds available. After being a loyal customer of remitly for years I think i need to find other remittance company already. Your service is getting worst!
I used to use Remitly quite often until they decided to change the sending options as express (lower Rate) & economy (slightly better rate) but only via bank transfer.
I think this is sad as I always use my debit card.
Plus they are no longer providing the best rates!
I created an account, sent money to an individual who did work for me remotely, and then received an email moments later that I was now locked out of my account for suspicious activity! They claimed I signed in multiple times which looked suspicious which was untrue because I never logged out of the site after making the transfer. I contacted them and they said they closed my account and that I could no longer use their service. Absolute trash of a business. Do not use this company. How they're still in business is beyond me. Garbage.
This is my first time using remitly, I thought i will give a try. I am so disappointed my family have to wait 5 days before the funds available in the bank to withdraw. I've been using other money remitance company it will just takes minutes boom the funds is already transfered to their bank account and ready for withdraw. You can not say its the bank end has an issue, because I am using same bank and same account#. This is a scam. Never using this company again, If i could put negative i would.
I was sending money for 3 months problem. Then all of the sudden the people I send it to cannot pick up the funds and customer service blames my bank. I spoke to customer service and they can't understand me and I can't understand them. I speak English amd Spanish. Now I have lost 3 transactions a total of $250. Go with western union.
Hi Carl,
Thank you for sharing this feedback. We apologize for the difficulties you encountered while contacting our customer support team. This is not the level of service we want to provide and rest assured we will work to improve this for the future.
- Jenna from Remitly
Tried to send money to a friend to help with his education and went through a HOLD then a top-secret clearance interview.
Totally a hassle.
Pick a different service or deliver it yourself it would be a lot easier to fly there and have delivered it than go through the BS to prove myself when I already gave them all the info and took a picture.
Answer: Hello, The best way to contact Remitly customer care is on our help center: https://help.remitly.com/ Thank you, Jenna from Remitly
Answer: Hello, Remitly is trusted by more than 3 million customers and is rated 4.9/5 in the App Store and 4.8/5 in the Google Play store by over 500,000+ people. Learn more about why you can trust Remitly here: https://help.remitly.com/s/article/remitly-trust Thank you, Jenna from Remitly
Answer: Hi Jacob, Our customers' peace of mind is our top priority at Remitly. When you're sending your hard-earned money internationally, it's important to trust that it will get there securely and on-time. Here's what we're doing at Remitly to protect you and earn your trust: - 100% satisfaction or your fees back: If you aren't satisfied with your transfer for any reason, we'll refund your fees. - Perfect Delivery Promise: Our perfect delivery promise gives an exact date and time when you can expect your funds to be delivered. - Cancel your transfer: If your transfer hasn't been received by the recipient yet, you can cancel your transfer. Remitly is trusted by more than 3 million customers and is rated 4.9/5 in the App Store and 4.8/5 in the Google Play store by over 500,000+ people. Thank you, Jenna from Remitly
Answer: Peace of mind for our customers is the top priority for the Remitly team. You can read about some successful customer experiences on our blog: https://blog.remitly.com/finance/sending-money-with-an-app-first-time-guide/ Thank you, Jenna from Remitly
Answer: Hi Kelly, Remitly has several options for how to pay for your transfer. You can learn more here: https://help.remitly.com/s/article/paying-for-your-transfer. - Your Remitly Team
Answer: Hi Sophie! If you have any questions about your transfer you can reach out to our team here: https://help.remitly.com/ Thank you, Jenna from Remitly
Answer: Hello! We have recently updated our product to make it easier for customers to edit transfers in progress. You can edit active transfers directly in our app or website to modify recipient name, address and phone number, cash pickup locations, recipient's bank account information, or delivery methods. For more details please see our help center: https://help.remitly.com/s/article/how-to-edit-your-transfer Thank you, Jenna from Remitly
Answer: Hola Mari, Para cualquier pregunta por favor contáctenos aquí: https://help.remitly.com/s/?language=es Gracias, Jenna de Remitly
Remitly has a rating of 1.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Remitly most frequently mention customer service, bank account and money transfer. Remitly ranks 153rd among Money Transfer sites.
Hi, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.