RemitlyReviews 404

So I admit that I think the person I was sending the money to was a scammer (she was supposed to get me a deal on plane tickets through Trip Advisor and I found her through Upwork) but why close my account?

So the person getting scammed is responsible for the scammers?

They REFUSED to give me a reason citing their privacy & protection. EVERY company who doesn't care about their customers says that.

Then they tied up the funds on my credit card because the transaction had been initially approved.

This is my 4th call & I STILL can't get the money returned to my credit card. Yesterday I heard that whoever processed the refund didn't do it properly.

All you get are people who don't understand English and it takes forever for them to think, speak and all they do is make mistakes.

Now I'm waiting for a manager to call me AGAIN.

Had an account for several years. Use it once in a while. Tried to login after a month. Was unable to because, there had been suspicious behavior. I thought I was hacked. Contacted support.
Sir your account is suspended. Why if I may ask, I had no signal/warning there was something wrong with my account Never had any problem.? Remitly: Because Reasons. What Reasons? Remitly: Sir read our User Agreement. Yes but what exactly did I do wrong? Sir your account is suspended and can never be reactivated. Have a nice day sir and we want to see you never again.

Never encountered any worse service. Very dystopian experience.

I live in one of the Eastern countries now and am 82 years old. To support myself, I tried to set up Remitly to draw funds from my bank in an adjoining country but I did not have an address in that country. I checked in with chat a few times but no solution. So I finally tried to set it up for my US bank where I have a US legal address. First, I had to get my account unlocked. I set up my first transfer of just $300. At the end, they wanted to send a code to my US phone number. I got onto chat. I use my sister's phone because a US sim card would not work in any other country. There is a 12-hour difference. I asked them if they could verify me through my email. No. I got on chat again and they transferred me to someone on the telephone whose accent was so strong I could not understand him. He finally transferred me to someone else who I could not understand either. Finally, I emailed my sister to see if she was up yet (my pm is her am) and she said she got the code. I turned in the code so they would send me my $300 at a cash pickup. Instead, they wanted me to scan a QR code, again to make sure I was who I said I was, I did but did not understand what to do with it. They also wanted me to take a selfie video of myself to verify I was who I said I was. I did not know how. What in the world is going on? I had to finally give up. And I still cannot support myself, even though I have plenty of money in my US account. Oh, set up a bank account? I tried that twice; they have no idea here what to do with international transactions. I had to give that up too. Well, I see you want proof of purchase before approving my review. Proof of purchase? I never got that far!

Stay away from this garbage called a company. It's ludicrous they hold on to your money and repeat the same gibberish after my recipient in Nigeria never received the money. I wonder how they're still in business with this recurrent fraudulent act. Never again. Spread the word, don't use them.

I tried to send a friend money last month, they took my money and then cancelled my transaction and said I had to send them a bank statement, I asked to cancel and get a refund but they kept transferring me to other operators and no one gave me a straight answer about my refund. It has been a month so I just called to ask when they will refund me and they put me on hold for 45 minutes then someone called me and said they suspended my account and Itjey kept my money I won't get it back!? Don't trust them I have to report fraud on my card now with my bank I'm scared for my security now. Don't trust them. Very illegal and shady how they act.

I sent money on the 31/08/2022, it's now the 8th of September and my recipient still hasn't received their money. I have been calling their customer service every single day non stop and like parrots just repeat saying the same thing. They won't refund money nor will they send to my recipient. My recipient company have also confirmed no payment was ever received by them. I'm loosing my mind with this company and don't know where else to go for a resolution.

Complete joke, I provided more legal documents (live photo of passport, Drivers license) and current bank statement, and that wasn't enough for identity verification... they called me several times and asked inane questions about my life that had NOTHING to do with the transfer, etc...

DONT WASTE YOUR TIME WITH THIS PATHETIC EXCUSE OF A company... totally unprofessional, completely sub-standard, and likely JUST A SCAM TO ACQUIRE YOUR LEGAL INFORMATION

BUYER BEWARE, YOU"VE BEEN WARNED!

DONT USE REMITTLY, WHAT A SAD JOKE;- (((((((

Tried to send money to a friend to help with his education and went through a HOLD then a top-secret clearance interview.

Totally a hassle.

Pick a different service or deliver it yourself it would be a lot easier to fly there and have delivered it than go through the BS to prove myself when I already gave them all the info and took a picture.

After trying to send money overseas my transfer was cancelled and my money was debited and I have been contacting remitly for weeks to get my money back, today after remitly informed me that they tried to credit my account but that it was my bank in Australia that was blocking the payment I asked them to give me an address where I could lodge a complaint to remitly, the person in the chat room gave me an address that doesn't even exist... I have no idea if I will ever get my money back but one thing is for sure, I will never use your service again because in the end it's called a breach of trust and I can say goodbye to my money!

Save yourself some headache and stay away. They will take money from your bank, put the transfer on hold and if you request cancellation. That will take 7 BUSNIESS DAYS. Some documentation that they will require to send money, SSN, drivers license, paystub, bank statement, mailing address and phone number. I am not sure what they do with all these information, this is more like applying for mortgage.

This company does not take responsibility for fraudulent transactions. A scammer had stolen my money from my bank account and transferred the money to a foreign bank. Remitly completed the transaction immediately without a review period where I could have time to challenge the transaction. They said their system generated approval code of which I was not being aware off. If I ever need to transfer any money, I would not be via Remitly. Too bad there is not a zero for this review.

I was trying to send money to India at the same time that I was checking the exchange rates on XE.com. When I entered in the amounts, I saw that something didn't add up correctly. Upon doing a reverse check, it was discovered that Remity was in fact charging close to 80 aud as concealed, which is information that a lay man would not easily obtain. Beware!

My wife's identity was compromised and the first thing the thieves did was create a Remitly account to wire funds to the Philippines. She cancelled all her cards but when calling Remitly customer service they wouldn't help at all. They refused to take any action concerning the fraudulent account. Crimes are being committed on their platform and they just don't care so long as they get their cut.

First y tried to send 980 USD from Germany to Peru, wich worked fine. Then I send twice a amount of close to 2500 USD. Both timed they charge the money an then rejected the operation, saying that muy acount was not affected. This was a lie because the received de money and paid it back only several day later which caused me big trouble. Chating with the Remitly personal the told me that for internal policy reasons the could no give me an explanation. They only sayed I had committed something illegal, but I dit everything correctly and using afterwards Xoom I had no trouble. This was the worst experience I ever had with sending money.

I had a bitter experience and all I can say do not ever use this slow company they are just a joker
I sent the money after 20 hrs they are asking me to send them the receiver ID first they said it will take 1 hr then every time I call says it will take 2 more hrs it goes like this for more than 20 hrs
Then I requested for a refund even refund they says will take 7 days so in nutshell this company should be ignored and read so much negative about them i made great mistake in choosing this company

They will control your transfers - they will block them based on the particular person subjective experience if the transaction is authentic or not.
They will not tell you why they they block your transaction. They will keep you online for ages messing around asking many personal bizzare questions which does not prove anything.