Remitly

Terrible service. DO NOT use this money transfer, they repeatedly say they need more and more ID and personal information, which will be used for Identity fraud. Then they cancel your transaction and suspend your account so you cannot give feedback

Please do not register for Passbook by Remitly, they will close your account once you start using your card, the reason will be that you want them to close your account. I am a US citizen and provided all kinds of supporting documents that they want me to provide, they even asked me more questions than PayPal. It seems that they just want to collect your IDs. This is a scam. Cash App will be much better than them. This is the worst company ever. If you want a US bank account, I suggest you visit the bank in person.

I made a transfer through Remitly, the money did not go into the recipient's account and my money disappeared.
I've already sent millions of documents, I call every day to find out where my money is and it's been a month since they say they're going to return it and they don't.
Do not trust and do not use Remitly

This service was suggested by someone who blackmailed us and he literally knew the questions remitly is going to ask to make a transfer. Unless someone who is blackmailing you sending bad videos on FB and ask you to use their services you know the two teams are tied.

I opened an account which I tried to pay an invoice. They closed my account telling me it was because of fraud. I then called. They told me I would get a call back with 24 hours. Nothing (not surprised). 3 weeks later I get an email that the account is staying closed, the decision is final and they will not provide me a reason why.

They wanted me to pay from my debit card which has no security code at the back. Canadian banks does not issue debit cards with security codes except if it is visa debit. I contacted Matt Oppenheimer, the owner to assist me to connect to my checking account so I can pay from it but he never budge. I have used World remit and Wave on several occasions and they dont ask for security codes on debit. Their system takes you straight into your checking account and they charge from it. Money is transferred to recipients in seconds but most of the time they have low exchange rates so I decided to try Remitly and I have regretted it. They promised a "locked in rate" but did not honour it. Their motto is "PROMISED DELIVERED" but it is just a "B. S."

I tried registering and transferring money through Remitly. However, even after a few hours when I did not get the transfer confirmation, I tried contacting the customer service and they were on a chat. First of all, the customer service was very rude and for the whole time she tried to prove me wrong rather than explaining me how to submit the required documents correctly. And if my documents were not submitted correctly, why did they allow me to make a transfer and thus blocking my money in the Bank. I gave my Driver's licence and bank statement to them. They said they need a complete statement and did not update me until I tried to contact them to get the reasons for the delay. I am utterly disgusted and even after 3 days I am still waiting for my money to be refunded. I will never ever go back to them. Its really been a BIG hassle to deal with this company. Western Union is the best.

Don't use Remitly! This company has been very fast but with my most current transaction. To modify takes freaking days instead of the promised few hours. I requested to cancel the transaction and it has been 5 days now and no updates. I did another transaction for home delivery and it has been 2 days now and their customer service is stating the system is down and there's a problem with their receiving bank. You paid them express fee but you have to wait for the crow to turn white for a result. The customer service sucks. Call agents from different countries and will say the same words and line of conversations. I asked just to cancel the second transaction and guess what " if you cancel it will take 10 business days " just to process. There is nobody that you can escalate the matter to. If you love the people you're sending money to. Don't use Remitly.

This is not safe transfer money site. My husband tried from this application and transection was not successful. And it's almost one month but still there is no response from that site. Even they are making full all time... This is not a safe at all never ever. Very bad side. My husband facing so much trouble from this.

I tried sending money via my debit card and kept saying that my bank denied the transaction. I contacted my bank and my bank stated that they never received the request from Remitly. I decided to send the money from my bank account, this process would take longer but at this time I did not have any other option. 9 Days later the recipient has not received the funds. They keep making excuses and now they just cancel the transaction and are trying to tell me that I need to wait 10 business days to get refunded. Worse service, I kept asking for a Corporate number and they would not provide it. They had me on the phone for over 2 hours and numerous times they hung up on me.

I sent 200 to my husband in Africa and it was never sent to him it was kept on hold and never returned back to me. This never happened. I wasnt informed properly of their processes and they held onto my money. These guys are awful and i would not recommend sending your hard earned cash to these fools. They keep you on the phone for a long time trying to play you for a moron. They will not take responsibility for their actions for me they should be cut loose from the corporate world and taken to court for being scammers. I urge anyone out there who wants to use their service please dont these guy's are devil's who only want your money.

Needed to send £10 to a friend just for some food.
Three hours AFTER the payment reached Remitly they are asking for proof of ID questions like passport copies/national ID details, driving licences, bank statements.
Got hold of them via their Chat funtion and demanded an immediate refund. Then loads of excusese like it might take 48 hours, and my bank may not accept it etc. Will probably never see it again.
Really glad I didn't send a large sum.

Signed up and tried to execute a transfer but was met with delays, promises, apologies, more delays and broken promises. Nothing suspicious here, just a retired USCitizen visiting the Philippines. After missing their deadline, 14 hours later they asked for a Photo of my Passport, Bank Statement and to answer 7 or 8 questions. I immediately complied. Two hours later they asked for a selfie of me holding my Passport which I immediately did. That was over 4 hours ago and in about 30 minutes it will be 24 hours since I first requested this transfer. My problem now is they are holding my money so I can't go make multiple withdrawals Over the next few days from the ATM. This company sucks.

Don't waste your time with this service. Nothing could be worse that than this poor excuse for a legitiamate enterprise. I have an excellent credit rating. I have used bank transfers and the Wise service on other transactions. Here is their response to my inquiry after my transaction was refused:

As mentioned in our last email, our team identified potential discrepancies between your account and the activities allowed under our User Agreement. Because of this, we deactivated your Remitly account. Please know that we will not be able to process future transactions on your behalf.
While we do apologize for any inconvenience this may cause, we are not able to provide any additional insight into this matter or reconsider the decision.

This Remitly is a crock!

First time setting up an account to send money back home due to pandemic. 24 hours late my account was locked due to suspicious activity. I've called numerous times, always being told I will receive a call back to establish a resolution. 2 weeks later and many more calls, now account is officially, permanently locked and there is no one I can talk to for account restoration. Guess the big promo put them out of the customer service business! Official complaint lodged with the BBB, CFPB and the FTC.