Remitly

Terrible service from a money transfer company who promise the world and deliver a barren atoll. Subject to fraudulent scammers their systems are suspect and compromised. Don't ever ever use, bad follow up bad customer service. Just an absolute disaster to deal with.

This company is absolutely awful, I used them for about half a year on and off to send money abroad to my friends who are in need and what does this company do? In one moment they just inform my account has been suspended for some rules violation and they list usual scenarios but never explain precisely nothing that I am guilty of and worse yet, it is not me who needs to be guilty of anything but any of my receivers too to warrant punishing me with denial of service according to their fancy rules.

I appealed their suspension and they took few weeks to consider it and email me that I am permanently deactivated and they would not answer anything.

It is beyond me why they do such given used the service and certainly Remitly takes their share from each delivery, guess it wasn't enough for you $#*!ers of a company that leave my friends to suffer as I have to find alternatives. If you do business with this company, be assured they will sooner or later suspend and deactivate your account and as usual along their bad business behaviour, refuse to explain anything.

No guarantee delivery time. If you are sending money there is no guarantee on delivery time. It depends more on your luck

I used a Visa card with about a $10,000 credit limit to try to send a gift via PIX in Brazil to a friend who had lost his computor in the flood last May. It was to be a Christmas gift. Just about $735. Not a huge amount for him to buy a computor. All the people I spoke with were in an Indian call center and had Indian accents. The transfer was paused and I was grilled by "security: for maybe 45 minutes.who was I sending it to? What is his relation to me? How long had I known him (since 2008) What was he using it for? What is your source of income? Who was your last employer? I have an excellent credit rating and thought his questions were outrageous I told him my bank account I had thousands (I told him the amount)...In the end he wanted a pdf of my last bank statement. That did not reflect my current balance so I told him that. (November).In the end I complied and sent Remitly a copy of my last bank statement with a lot of information I think they had no business having. Then I spoke with a customer service person and asked when the pause would be lifted. Once again she asked me his name and how long I had known him and she talked about how was for my security etc. all the delay and something about sending money to someone I had never met and I corrected her and said I had met this person and had been to Brazil to visit him and his family... Finally the "pause" was lifted at my request the the money was processed and sent. I assured the customer service representive I would never use their company again. Never. I regret the time and energy I wasted today. The exchange rate was good and in the end it arrived fast, but they charge 3% for credit cards. To me they are a dreadful company and I would like to file a complaint about their invasion of my privacy and grilling when I have an excellent credit rating which they could have checked as they had my card number name, birth date (which they ask for right away) and address. I may complain to the better business bureau about their behavior. Further note: I see they have so many bad one star reviews. I hope my personal information like my bank statement, credit card number, date of birth name and address do not get used in nefarious ways in the future. They come up high in the search engine and that is why I used them. I had no idea they appear to be the worst rated money transmission services maybe in the entire world.

I paid for plane tickets for refugees from Ukraine living in the Country of Georgia. They needed travel money to get through customs. I went through all of their security checks then tried to send. My first attempt I sent it to myself, quickly stopped it. Remitly blocked me, because used the wrong address. To fix it the customer service rep. Said I needed another email account, so I used hers. The first card I tried there was a hold from November I didn't know about. I appealed to plead my case, which I still don't know what happened. The Ukraine family did not get the funds, they already moved out of their apartment and focused everything they had towards leaving. I don't know how or why, but I became red flagged and no one would take my cash and send it. I put everything I had into this, the Ukrainian refugees are out in the cold and my future looks bleak. Thank you Remitly. And I still have no reason for their decision?

Beware of this company. We had used them for 10 years, and they cancelled our account with no warning. Didn't find out until tried to make important transfer to someone who needed it badly. Called, and no explanation, we were just canceled. We could not know why. Because of that we had to scramble to find another means to send the money and there was a delay.

I have been trying to received a transaction history for year 2023, and have been waiting to received their email for over 2 month's.
I have talk with several employees including a "supposedly" manager who had the guts to lie to me over the phone telling me that She would make sure that my request is fulfill between 2 hours to 24 hours period. This was 2 days ago. Her name is Rewan E., and she is a liar.
I use this application to send thousands of dollars to support my family in South America.
Needless to say, I will no longer trust a company that straight up lie to customers upon their requests. They record every conversation for "training", but obviously, those recordings are useless.
I sincerely hope that this review gets to be seen by someone at their headquarters in Washington that really cares about customer satisfaction, and not only profit millions of dollars.
They loss me as a client. I will begin to use another company to trust my money.

I had a terrible experience with this company. They seem to profit from excessive fees and lock your money for 11 days regardless of the payment method.I had to find a alternative by reporting to the web and got all the money back

Worst money transfer service ever. Tried to send money for a deposit on a tour in Madagascar. Completed all the data and submitted for transfer. Some time later I receive a notice that my transfer has been cancelled and my account closed. Talked with customer service and they are unwilling to do anything and won't tell me why they wouldn't complete the transfer. What a scam! Don't waste your time.

I sent money two weeks ago and up today the receiver haven't got it. I been calling the customer service and all they do is lie and lie that receiver should receiving the money in the next 4 to 24 hours. Been going on for the past two weeks worse company ever.

Absolutely one of the mosty disgustingly incompetent companies I've ever dealt with and certainly the WORST remittance company I've ever used, and that coming from someone who has used about eight of them over the past 35 years. They don't seem to be aware that customer service is important, especially if there is a problem with the transaction; they will never accept that it's their fault and they'll freeze your account if there's the slightest problem, which means they don't invest a lot of $ in security. You may not be having issues now, but get away ASAP as it will indeed happen.

This is Remitly modus operandi: They first cancel the transaction arguing that there was a problem with your bank (untrue), but they keep the money. Then they go dark and let you chase them using a front line support who only offers scripted excuses. They stole $5000 from me this way.

Transferred money to India now 7 days still not yet transfer, when contacted customer care getting all cooked up stories. I cancelled my transfer and the refund is going to take 15 days. Please don't use Remitly service. Really worst of worst

Incredibly good experience with Remitly, support between June 7 and 11. I sent 800 euros to my wife in Saint Petersburg for surgery on June 11. A day later, after sending I received an email that the amount was on hold. It finally worked out that the bank requires middle name as I understand many not use this in Russia, anyway the Russian bank declined and ended up with stress money was blocked for some period. But Remitly US support was amazing, they did all to correct it and even confirmed they will change the process a bit for customer to avoid next time issues to validate you must give the middle name as well. Very impressed by how they convert the stress we got with the Russian receivers bank to handle all and used other bank and got our money paid out. Big thanks to the support for this. Absolute amazing.

I tried to use Remitly to send some money home. I opened an account and gave all the information required. 20 mins later they call me, they need more info and my bank statement. I provided that. 4 hours later my transfer is cancelled, my account suspended and no reason given at all. Only that I violated their User Agreement. I look at that and could not find why or what I did. I called them and they cannot give me a reason, only offer to appeal, without any assurances of success and they will call me.
As a law abiding person, this is very upsetting.

Their employees do not explain their policies very well. When I first called them, I asked specifically if there was any issue with sending money to someone if I can get a refund. They told me yes that's possible. But once the issue arise when the person I send money to did not send me my product, I asked him the same thing and he told me a different story. It's very frustrating. In fact if you're sending money overseas to a company using this payment method, you risk so much. You're better off using something like Pay Pal when you can easily request your money back if there's an issue. For some reason with them it's so difficult. I'm so angry right now.

I wanted to make a transfer to the Dominican Republic from my bank account. After having placed the transfer, they wrote to me that they needed my attention. When I check, they ask me to send a copy of my bank statement and call them. I sent my bank statement and when I called, Dilan answered and told me that the transaction could not be carried out and that my account would be suspended and I would never be able to use Remitly again. They blocked me as if I was doing fraud. I checked the transfer details and all my bank details were correct. I asked Dilan to explain why and he couldn't tell me. I asked him to contact a supervisor to explain me why I had been 'removed' from Remitly and he didn't want to. It was a horrible experience, feeling like I was being treated like a criminal who wanted to commit fraud! Then I used Western Union and I didn't have any problems and it was very economical. Remitly is a new app that definitely lacks the Western Union experience

If I could give 0 I would. Worst company I used. I sent money to a family member who was at the hospital on Friday with express option (10 minutes to deliver the money). We are Monday and the money still not sent to the person. I called Remitly 7 times, talked to their supervisor who promised that my money will be send In 2 hours, after it went to 24 hours, 4 hours more as promised. We are now Monday and they refused to cancel the transaction even they cannot deliver your money. DOT NOT USE THEM, time consuming, energy.
I have been so patient and polite. Now I will dispute the transaction through my bank. Hopefully I get money back. Be careful with those scammer.