Remitly

How would you rate Remitly?
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Australia
1 review
2 helpful votes
Follow Michael D.
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Im worried - just transferred funds Via REMITLY - 24 hours latter NO Transfer and NO WAY to CONTACT them!

This is NOT looking good - Im calling the Australian Authorities Now to have this researched

Date of experience: April 15, 2020
Germany
1 review
0 helpful votes
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Don't use them
October 26, 2020

Don't use them. They will take your money, not send it and then no return it either and upon being confronted nothing happens.

Date of experience: October 26, 2020
Oklahoma
1 review
0 helpful votes
Follow YRECA D.
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Please save yourself from all the stress. I had multiple transfers to a person from the Philippines whom i do not know or i never ever met. I NEVER AUTHORIZED THESE TRANSACTIONS. IN TOTAL THE "SCAMMER/HACKER" SUCCESSFULLY TOOK $615 AND $900 FROM MY BANK ACCOUNT. Transactions were done at 3pm and 4pm PH time which is around 4am or 5am CST my time. Multiple attempts were done and some were successful. Remitly security system is easily breached or hacked. I do not really know what happened but my best guess is it was someone who works for Remitly that did the transfers. Also, the receiver's information including bank information is someone from the Philippines. I am from the Philippines and i know you cannot open a bank account in the PH if you do not give copies of atleast 2 IDs. DO NOT USE REMITLY FOR MONEY TRANSFERS. SAVE YOURSELF FROM SCAMMERS. REMITLY DO NOT INVESTIGATE. I haved used remitly since 2017 and only today i had this problem. NEVER AGAIN I WILL USE REMITLY!

Date of experience: April 21, 2020
Germany
1 review
1 helpful vote
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Total scam company
August 24, 2023

They have just stolen my transactions R*******538, R*******904
A total of 350€ gone. Remitly is thief company.
Bunch of thieves. STAY AWAY!

Date of experience: August 24, 2023
GB
1 review
0 helpful votes
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Bad service
March 24, 2023

I send money from remitly 17 03 23 on remitly acount show me is delivery but receive can't recevd any amount I sent to remitly receive bank statements but today 25 3 2023 yet not recevd any transaction I don't like now remitly from 7 days I am tarid every day chat with remitly every egant make deferent story realy realy bad service I don't have any idea more what can I do

Date of experience: March 24, 2023
Jenna S. Remitly Rep
over a year old

Hi, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.

Georgia
1 review
0 helpful votes
Follow Bella J.
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IF YOURE LOOKING FOR A COMPANY THAT WILL DO EVERYTHING TO MAKE IT IMPOSSIBLE FOR YOU TO SEND MONEY TO YOUR FAMILIES AND FRENDS, THEN YOURE ON RHE RIGHT TRACK.

THEY WILL ASK YOU FOR ALL KINDS OF VERIFICATIONS INCLUDING A LIVE VIDEO OF YOU, AND THEN TELLS YOU, THEY CANT VERIFY YOU, AND BLOCK YOUR ACCOUNT.

WILL NEVER WORK WIRH THEM AGAIN EVER!

Date of experience: August 3, 2023
Canada
1 review
0 helpful votes
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This guys don't know how to do business they transfer money when they want and don't have appreciation for costumers will never use Remitly

Date of experience: December 7, 2020
New York
2 reviews
6 helpful votes
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Buggy website, poor service agents on a power trip, unreliable transfers, do not use if your recipient truly needs the transfer

Date of experience: August 29, 2021
California
1 review
1 helpful vote
Follow Ebony P.
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I had business accounts with them that was constantly being flagged because I was pay all my employees on the same.

Date of experience: February 17, 2023
Jenna S. Remitly Rep
over a year old

Hi, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.

GB
1 review
0 helpful votes
Follow A K.
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Transferred money in their bank account its been couple of days they say they havnt got. Stricrtly avoid lik plague

Date of experience: July 20, 2022

Overview

Remitly has a rating of 1.4 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Remitly most frequently mention customer service, bank account and money transfer. Remitly ranks 153rd among Money Transfer sites.

service
189
value
176
shipping
39
returns
43
quality
175
This company does not typically respond to reviews
+62