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    Remitly

Remitly

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Overview

Remitly has a rating of 1.1 stars from 402 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Remitly most frequently mention customer service, bank account, and money transfer problems. Remitly ranks 154th among Money Transfer sites.

  • Service
    178
  • Value
    167
  • Quality
    166

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
23
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55
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How would you rate Remitly?
Top Positive Review

“Money never arrives, customer service goes silence - update: got the money back after 1,5 weeks”

vonzis g.
6/10/23

I did send over 1000$ to my US account from Europe. The mail said the money should have come in by now but this is not the case. After reaching out to 3 different customer service employees the chat always went silence after sending the wire number. No support what so ever but we will keep pushing. After calling and mailing them and waiting 1,5weeks we got the money back!

Date of experience: 6/10/23
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Top Critical Review

“Money Transfer Done Badly”

Simon K.
11/14/24

Terrible service from a money transfer company who promise the world and deliver a barren atoll. Subject to fraudulent scammers their systems are suspect and compromised. Don't ever ever use, bad follow up bad customer service. Just an absolute disaster to deal with.

Date of experience: 11/14/24
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Reviews (402)

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Reviews that mention popular keywords

customer service (117) bank statement (32)
Thumbnail of user now54
Canada
1 review
7 helpful votes
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May 4th, 2020

Disgusting company. Withdraws money but doesn't deliver it. Every time you contact them they lie that it will be resolved but it won't be. Won't connect to a supervisor. Barely speak English. Disgusting attitude. I'll be contacting my bank to dispute the charge! Stay away from these idiots.

Date of experience: May 4, 2020

Thumbnail of user kazia9
Australia
1 review
3 helpful votes
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June 4th, 2020

No email support, no chat service and there is no other way to track your money. It will show you your money has been sent and will be given a fancy receipt number which is just a camouflage. It is obvious that an app/service allows you only to send but when it comes to tracking progress or you need to talk to them, they are well beyond your reach. What does that mean?

If the money receiver's details are wrong the amount bounces back, but how do you know if you are not allowed to communicate?

STAY AWAY

Date of experience: June 4, 2020

Thumbnail of user richeller11
GB
1 review
1 helpful vote
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June 28th, 2021
Verified purchase

Incredibly slow. And the customer service which I contact almost every month doesn't seem to understand anything. I deposit my money within the hour but it takes very long to reflect on their account. So it ends up getting canceled. Then their customer service just really s*cks. I have been a remitly customer for nearly 3 years. This is my last straw. I'm so happy transferwise finally added the bank that i send to back home. They're faster and have better exchange rates. I'm deleting remitly forever as soon as I get my refund.
To remitly: please train your staff well with the most basic issues. Don't just teach them to apologise. It's so annoying

Date of experience: June 28, 2021

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Richelle,

Thank you for sharing your experience and for using Remitly over the past several years. I am very sorry that our customer service was unable to solve your problems. We will take your feedback and use it to improve our customer support for the future.

- Jenna from Remitly

Thumbnail of user alane173
Washington
1 review
0 helpful votes
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January 5th, 2022

After numerous logistic problems years ago trying to setup (and I mean glitches mail, sending passport copy, still incompetent company)... seemed finally got to use. So, I continued. I been using their service for three years now. Every month. The, just yesterday, said account closed. I contacted. Best I can figure was, if you use the "free fee'" service (which isn't. Compare what you send vs. another service. Will be lower even with same exchange rate). But guess wasn't paying enough Fee services. So... they will drop your account, no reason, even if been using for couple of years. Just drop it one day (and when need to send to a family).

Tip for consumers:
That they change policy to get you to pay more later. Intentional/unintentional negligence.

Service
Value
Quality

Date of experience: January 5, 2022

Thumbnail of user cricketh3
California
1 review
1 helpful vote
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June 27th, 2021

Absolutely obnoxious conversation with so-called Customer Service after waiting on hold several minutes to respond to their request for more information. The questions were intrusive -- why am I sending the money, what is my relationship with the recipient, how long have I known him, etc. When I reached the point where I declined to provide any more information, the agent canceled the transaction "at my request" since I didn't want to describe the relationship. I was trying to help a friend in Nepal who has been unable to work throughout the Covid epidemic because his job relies on tourism. No company has the right to ask such personal questions. I will never patronize them.

Tip for consumers:
Use a different service to send funds unless you'd like to donate several minutes of your time answering personal questions posed by someone gathering marketing information.

Products used:
None

Service
Value

Date of experience: June 27, 2021

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Cricket,

Thank you very much for sharing your experience. In some cases, we may ask for more details about the nature of your remittance. We know that sharing this information can feel uncomfortable, but our goal is to both protect you and meet security and customer protection guidelines established by our licensors.

- Jenna from Remitly

Thumbnail of user adrianj44
Washington
1 review
7 helpful votes
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November 5th, 2019

I'm a remitly customer for over 2 years. They unceremoniously cancelled my account with no other information. Their privacy issues abound from asking for bank statements (which I had to anonymize myself), to their staff not knowing what they're doing in regards to financial transactions. I've also encountered rude staff. I mainly used them because of the rates - the speed and ease I could do business, and that I generally didn't have to interact with anyone. But nevermind putting up with them - they'll 'audit' your transactions and question you about them. The second audit, was the last one - they closed my account with no explanation - this is after spending thousands in fees to them over the years - sending to actual bank accounts.

DON'T USE THEM.

Products used:
WIRE transfer.

Service
Quality

Date of experience: November 5, 2019

Thumbnail of user osb
Australia
1 review
9 helpful votes
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November 20th, 2020

Stay away! They asked me to provide an ID of the recipient. I've use WU for over decade and that's never happened.

Why the hell do they need recipient's ID?

Then I asked them to cancel my transfer. Well then I was told I would have my money within the day and now they're saying I need to contact my bank and ask them to process it lol what?

Just stay away from these scammers!

Date of experience: November 20, 2020

Thumbnail of user vinayka
Canada
1 review
10 helpful votes
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April 20th, 2020

Please chk your reciver detail before sand money app change receiver details you not even realize that after you can not call or email due to virus only chat more than 100 people in line can not do nothing right now

Date of experience: April 20, 2020

Thumbnail of user mariaelenam7
Virginia
1 review
1 helpful vote
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March 29th, 2022

During this pandemic, we tried to help many people in the Philippines by sending money for their food. Remitly canceled our account saying there is a suspicious activity, despite us providing all documents they need for the source of fund. We asked to speak to someone in corporate and the representative said they will have them call us. Guess what? No one called. I will keep writing reviews in all possible sites until I receive a call from their corporate office who seems to be hiding and avoiding direct contact to customers.

Service
Value
Quality

Date of experience: March 29, 2022

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Maria Elena, we’re so sorry to hear about your experience. We understand that you didn’t get this resolved, and we want to make it right. Please fill out this form https://bit.ly/3ufZsLZ and one of our escalations specialists will reach out to you to provide further assistance.

Thumbnail of user bills1245
Indiana
2 reviews
1 helpful vote
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September 6th, 2023

I made a money transfer that took more than 5 days to complete, then I decided to give it the benefit of the doubt and tried again and it turned out that it took another 4 days and nothing to complete the transfer, Be very careful with this company if you need to send money with urgency to someone outside the USA, Remitly is not at all reliable in completing transfers on time and the excuses are even worse than the poor service they offer their clients, SHAME ON THEM

Service
Value
Quality

Date of experience: September 6, 2023

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi, we're sorry to hear about experience, we understand that your issue still needs attention, and we'd like to take a closer look at it. Could you please share your contact info on this link https://bit.ly/3ufZsLZ? We appreciate your patience as we work to resolve this for you.

Thumbnail of user suk13
KR
1 review
0 helpful votes
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August 14th, 2021

They took money out of my bank and suddenly closed my account saying there is suspicious activity. I tried to contact the customer service and it takes long time to reach them so I contacted using live chat and they just keep repeating same answers like a robot. Now I am very scared that I might not get my money back that they took out from my bank account.

Date of experience: August 14, 2021

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Su,

Apologies for this experience. You can open up a case to re-open your account by following the instructions here: https://help.remitly.com/s/article/account-suspended. Transfer refunds may take several business days, we have more information here: https://help.remitly.com/s/article/refund-information.

- Jenna from Remitly

Thumbnail of user phuongb4
Florida
1 review
3 helpful votes
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November 28th, 2020

In my honest opinion they verify the information isnt wrong at all and thats just to avoid scams. I sent money from America to my family in Vietnam by home delivery and it got delivered after 1 night. Love everything

Date of experience: November 28, 2020

Thumbnail of user margaretg344
Michigan
1 review
28 helpful votes
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May 25th, 2020

"WORST COMPANY" 05/25/2020
My initial experience was good but as soon as I got confident I started to send out money for our business lawyer.
$2999, $2999. As soon as we complete the 1st transaction we got our receipt, then the 2nd one. 11 days later they keep up asking for more papers to submit. Passport, ID, reason to send money, bank statements, pay stub. These people are a complete scam! Be warned! Don't use them. There is no cancellation button and no one to talk to.
Parma, Michigan

Date of experience: May 25, 2020

Thumbnail of user gc289
Florida
1 review
26 helpful votes
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February 24th, 2020

I attempted to send money to my niece for her birthday. They want to know everything about both sender and receiver. After a lengthy on line application I had to call the company, where I was interrogated by a person with a very thick foreign accent, who wanted every last detail about who I was sending to, why, did I plan to send more, how many times I have sent, how long I knew this person, then that still wasn't enough. He actually wanted me to send a copy of my bank statement.
Major red flags. I believe this is a scam

Date of experience: February 24, 2020

Thumbnail of user alokeshwart
A T.
Ireland
1 review
19 helpful votes
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February 25th, 2020

I have a verified account Tier 3. Transferred USD 2000 to my India account - they asked me to upload documents and call them again for verification. Obviously it is a technique to hold onto funds for longer time. Fraudulent company could not tell that they needed verification before submitting transfer request.

Date of experience: February 25, 2020

Thumbnail of user joshuab905
Texas
1 review
0 helpful votes
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March 13th, 2021

Do not do business with remitly unless you want to be frustrated. They locked my account almost immediately after opening it for no reason. Customer service is TERRIBLE. They will not help you, will not explain anything to you, and are rude. Please save yourself the grief and take your business elsewhere.

Products used:
Money transfer services

Service
Value
Quality

Date of experience: March 13, 2021

Thumbnail of user zt17
New York
1 review
3 helpful votes
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April 6th, 2021

I signed up with this company to have a transfer done on March 30, one week later and the money is no where to be cashed or even found. They charge you premium fees to transfer and they will stall you with all sorts of stupid justifications that their customer service isntrained to tell. One of the worst companies I dealt with. Trying to get your transfer cancelled and your money back is like pulling teeth with these clowns. They should be banned from doing business and fined. I am suing them for waste of my time and my recipient's time.

Date of experience: April 6, 2021

Thumbnail of user joeyp53
California
1 review
5 helpful votes
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April 15th, 2020

I sent 3 transactions in a matter of three days but the company did poorly by all standard. They were easily withdrew money from my account, in minutes in fact, but took days to reach to reach to recepient. Their handling of business during covid19 was a disaster, no phone, no email, only chat (average wait was 2 hr) Pathetic response and no back up whatsoever.

Date of experience: April 15, 2020

Thumbnail of user jonm476
Virginia
1 review
4 helpful votes
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July 24th, 2020

Don't use this service to transfer money unless you are willing to wait for quite awhile. They want to verify the source of who is sending the money which is fine, but not in the time they tell you it will occur. I verified my identity and was told 1-2 hours for review. Here we are 8 hours later and the party I sent the money to is still waiting for it. Luckily, not an emergency, but next time I will use PayPal.

Date of experience: July 24, 2020

Thumbnail of user curtb95
Washington
1 review
4 helpful votes
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July 14th, 2022

I have been using Remitly for 3 years. Out of the blue my account was locked. They said supious activity. I thought maybe someone tried to hack the account. No they said I was violating their rules. They would.not say how. All k ever do is Sen money to family. The customer support person hung up on me. There is no recourse. They just shut up down and flip you the middle finger.

Date of experience: July 14, 2022

Thumbnail of user dalek91
Australia
1 review
15 helpful votes
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November 5th, 2019

Have been using Remitly for a couple of years now. Sending money to Philippines. Money transfers have been quick and without complication.
My gripe with Remitly is that they think they have the right to request months of bank statements. When you question them they state it is in their terms and conditions which you agreed to. And that it is their policy (as if their policies cannot be questioned by a mere customer). If you don't provide the statements they will suspend your account. A letter from the bank validating me as the account holder is not good enough - they want to examine all of my personal transactions...
I have my policies too Remitly and they are inconsistent with yours
Goodbye

Date of experience: November 5, 2019

Thumbnail of user johno400
Maryland
1 review
1 helpful vote
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September 12th, 2019

If you read all these reviews and you still went ahead to use remitly... you will surely have yourself to blame... they provided me with the worst service i have seen in my entire life. My funds was not remitted in two weeks... I had to cancel the transaction... I wish i saw this website before transferring my funds to them,,,

Tip for consumers:
Please stay away from Remitly...

Products used:
Sendwave

Service
Value
Quality

Date of experience: September 12, 2019

Thumbnail of user richarda2013
Canada
1 review
0 helpful votes
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May 11th, 2022
Verified purchase

Remitly is the worst Money transfer by my experience. Dont trust them with your information. I am going to take legal action against them so I wont say much here. But my advice is dont trust them with your information. They are not professional as they seem.

Tip for consumers:
Im taking them to court so I dont want to give more information now. They are not trust worthy.

Products used:
Sending money

Service
Value
Quality

Date of experience: May 11, 2022

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Richard, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.

Thumbnail of user jinz9
GB
1 review
0 helpful votes
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April 8th, 2021

I do not recommend this company in any way it stole 1800 pounds from me and every time I call they tell me to send my bank status emails that returned in 48 hours, then never returned after those 48 hours I do not recommend this company they steal people's money

Tip for consumers:
I don't use this company, as they steal your money like they did me.

Products used:
I used the service and I travel abroad

Date of experience: April 8, 2021

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Jin,

I'm very sorry to hear about this frustration. Please do reach out to our customer support team who can help resolve this issue for you: https://help.remitly.com/

- Jenna from Remitly

Thumbnail of user budw26
California
2 reviews
3 helpful votes
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June 30th, 2022

Basically they implied that I am using it to pay for prostitution when I called to ask them why. Apparently sending a little money to struggling musicians in other countries that I know through actually playing the genre of Latin music that I am fond of and know by way of attending the academies there is a big no no. By the way gifting people in a pandemic is suspicious behavior. They said I can't even appeal. Like if I was in that country soliciting wouldn't I just give these people cash. Way to go Remitly!

Tip for consumers:
Don't use them.

Products used:
Remitly mobile app.

Service
Value
Quality

Date of experience: June 30, 2022

Thumbnail of user jennas162
Jenna S. – Remitly Rep

Hi Bud, we’re so sorry to hear about your experience. We understand that you didn’t get this resolved, and we want to make it right. Please fill out this form https://bit.ly/3ufZsLZ and one of our escalations specialists will reach out to you to provide further assistance.

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Thumbnail of user jennas162
Jenna S.
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