Rentalcars.com

I booked a car through the website for my boss to pick up in Melbourne from the Thrifty car rental desk at the airport. First of all, the website charged $79 for full protection, not mentioning that the same full protection option could be purchased at the rental desk for $30! Once there, my boss calls to say the website had never emailed him the confirmation - thankfully I had kept the booking tab on my browser open so I was able to give him the reference (and I read on that page that a confirmation email would be sent to the given address, bu t it never was!). My boss then tells me that the full protection from Thrifty is much cheaper and asks me to call rentalcars.com to cancel the $79 protection purchase. I call and I'm kept on hold for so long that he was forced to leave - the Thrifty desk says that he can get the protection from them and ask for a refund from the website after, as long as he has the receipt from Thrifty saying detailing his purchase.
Today I try to get in touch with Rentalcars.com, using the after sales phone option - I was on hold for OVER AN HOUR! I finally give up and call the sales phone option (because of course they'll pick that one up) - and I got some mouthy kid telling me there's nothing they can do about the full protection purchase because as far as they are concerned, it's been used. He proceeds to tell me I should have called on the day at the time this was happening to get it cancelled and it doesn't seem to matter that I had tried that but was on hold for so long that my boss could no longer wait!
Horrible service, overpriced and just plain unreliable! I'll never be using their services again and recommend no one else does either!

NEVER EVER BOOK A RENTAL CAR THROUGH THESE LYING PEOPLE.

I booked my rental car in Jan. For Sep. To Dublin, IE. Due to COVID-19, I had to change my booking from Sep. To Mar. However, I was told to call back closer to the date three times. The second time, I was told that I would be reimbursed for my $65 dollars if I call back Sep. 8th., and wait to see if they had a car to accommodate my same price so I wouldn't have to pay triple my original price. WELL, THEY LIED because I just called them, they didn't have a car to accommodate me, and they said that they couldn't reimburse me for my $65. WAIT A MINUTE, it's not my fault that there's a pandemic and thank you, rental.com for lying and misleading a customer.

You'll be a fool to rent from this rip off company. I looked at other websites and their prices are no where near as high as this company.

Beware of this company's lies and manipulation and go with a different company FAST!

I think my response to there £40 refund explains it best:

Dear Customer Services,

Your response falls woefully short of acceptable.

What you have completely failed to note is that my disabled mother was with me when Europcar tried to cancel my booking! That kind of distress was entirely uncalled for and despicable. For me, the money paid is far smaller an issue than the the attempt to strand a disabled woman and her son outside the outskirts of Thessaloniki airport!

What you also did not address is the engine warning light I had on the first day of the rental of the Nissan Note. The fact that the next day I had to drive it to a remote garage that was hard to find and waste a day of much needed holiday.

As for communication, please furnish me with the timeline from me notifying you through the app and you responding to my first request please. You have failed to provide this at any stage because you know it is in the region of 5 days! You have also not addressed the issue that it is impossible to change pick up times with the app... without changing the vehicle! Hence I had to email you. My mobile had no coverage while I was away and the phones at the airport seemed unusable, even when I purchased a phone card!

If the voucher says a flight number is mandatory how come I could make the booking in the first place? Surely I would have been locked out from the voucher until I provided it.

I will make sure that I post an appropriate review of my experience, I think others have the right to know of the risks they take when renting vehicles from your organisation.

Thank you for responding, but not for the content.

In a nutshell, use someone else.

VERY CAREFUL with #GOLDCAR. December 25th 2017 I have rented a car at the Malaga airport. Contract *******. I paid the "super coverage" when I picked up the car, they charged me 115.15 euros as a deposit for the gasoline.! I have been informed that if I return the car with a full deposit, they will return the whole deposit. I have returned the car with full deposit day December 28. I have asked to review it with worker of GOLDCAR.he marked on the reservation sheet that I have returned full deposit. Goldcar has returned only 68 euros of over 115! What happened with my 47 euros. How to call it!?! You will say. IT IS NOT THE FIRST TIME I HAVE BEEN CHEETED BY THIS COMPANY. The same happened to us in fuerteventura, but then it was his word against ours, so this time I asked the gentleman of the GOLDCAR office to review it with me. Never again GOLDCAR! BE REALLY CAREFULL WITH GOLDCAR!

I had a recent experience with Rentalcars.com. I had booked a car for 4 days in Venice (Marco Polo Airport) to be picked up at 12 noon. My flight got delayed a few hours and I arrived at 4pm for my pre-paid car. The rental car company had given away my car and was told they had no cars left. They told me to contact Rentalcars.com for my refund as they did not receive any payment. I contacted Rentalcars.com and was told that since I arrived after 2 hours of my scheduled time, I forfeit my payment of $200 AND they cannot help me get another car. They said that the 2 hour deal was part of they 'terms and conditions' - the long agreements they expect me to read. I did read the confirmation email and rental fees/excess information they provided which doesn't mention any 2 hour rule.

I was stranded in Venice airport, without a car for my road trip. Most other car rentals were also sold out. The ones that remained where charging me 550 Euro ($800 CAD) since it was their last full-size car, for 4 days. Not to mention, I'm out $200 from Rentalcars.com.

I called Rentalcars.com, who said that they were sorry to hear my flight got delayed for a few hours but they cannot refund my money. I forfeit my entire rental amount as I arrived 4 hours late for my PRE-PAID car, which I expected to be there - I already paid for it! They don't have a right to rent it to somebody else and charge me and them (double). Not to mention now I have another $800+ amount I have to pay out of pocket to rent a car for my euro trip.

The worst site and service I have ever come across.

ADVICE - Always book directly through the rental car sites as they will hold your prepaid car for at least 24 hours. Do not try and save $20 and loose your rental when you arrive and forfeit the entire amount prepaid for the rental itself.

Hello

I wanted to write a word of warning about Rentalcars.com. I booked a car with them in Luxembourg. On the reservation I stated that I'd arrive at 7pm and I added my flight number. My flight actually arrived at 9.30pm so I was a bit later than what I'd stated.

On arrival at the rental company counter - InterRent in this case - I found that it was already closed. Apparently they close at 8pm. For all the other customers, they leave a key with the parking garage attendants and it works just fine. But there was no key for me. Apparently they either thought I was a no show (even though they had my flight number and arrival time) or they did not have enough information about me when they closed (e.g. They didn't have a copy of my voucher from Rentalcars.com).

In any case the result was that I had to rent a car from the friendly chaps at Avis that cost about 3x as much as (Eur 100 vs Eur 30).

When I explained all this very politely to both InterRent and to Rentalcars.com, each one pointed at the other and told me that because of the mismatch between my stated arrival time and the flight number, it was my fault. No refund. No apology. Nothing.

Needless to say I think it's frankly a bit ridiculous to take my money when I haven't even seen let alone driven the rental car and given that they had all the information required to leave me a key. But if they want to lose a customer for life so be it...

I'm writing this review so you can be forewarned. Think twice before choosing the cheapest option...

I made a reservation for SUV, pre-paid for the car and on arrival to another country airport, they gave me MULTIVAN. So, I paid additional money, that they could give me SUV (despite the fact that I made a order for SUV a month ago). After all, the company do not care that I specifically chose the SUV, so they didn't bother to solve the problem and told me that SUV is the same as MULTIVAN and they do not have SUV I ordered. Moreover, when I came to the parking lot there was even two SUV's of the type which was ordered. To be precise, the SUV I made order for was Skoda Kodiaq and a MINIVAN was NISSAN SERENA. Am I stupid or what? I tried to understand the company and to agree on compensation with them.
But after all, I do not trust this company anymore, they are cheating with the orders and cannot arrange cars which was ordered a month before pickup.