Rentalcars.com

Until this experience, I have NEVER posted on a public platform and rarely review companies, but I felt compelled to do so with this rental car company, so that another traveler doesn't go through the same horrible experience with rentalcars.com as I did. My boyfriend and I planned a perfect romantic vacation in Santorini, Greece and followed SantoriniDave's recommendation of rentalcars.com (big mistake)! Firstly, they advertised our rental car as automatic (being Americans, neither of us can drive shift!) and we booked it as such, but when we arrived tired from a 10 hour journey to the AVIS counter, the attendant informed us that the reservation was actually for a manual and that this company is notorious for advertising automatic cars, but relaying the reservation information to AVIS as manual (he said it happens all the time). As you can imagine, we were scared and stressed that we wouldn't be able to get an automatic car without a prior reservation. Thankfully, Hertz had an available automatic, though it was almost triple the price we'd paid through rentalcars.com After an hour on the phone with multiple rentalcars.com agents, explaining their error over and over, we were told that we would get reimbursed for the original rental, plus the difference between what we paid for the original and what we'd end up paying for the Hertz rental. We followed their instructions to a T- cancelling the AVIS rental, submitting a receipt for the Hertz rental, and following up numerous times for weeks- AND THEY HAVE STILL NOT PROVIDED US OUR REFUND! We are both hard-working individuals who saved up for this dream vacation, in hopes that it would be a smooth time, given all of our efforts in planning. But now we are flabbergasted and stressed about how shrewd and cunning this British company is- making us jump through unnecessary hoops, preying on us, just so they don't have to pay us back money that is rightfully ours. NEVER RENT WITH THEM OR YOU WILL BE OUT HUNDREDS OF DOLLARS, STRANDED IN A FOREIGN COUNTRY, LEFT TO FEND FOR YOURSELF. If I don't get my money back soon, I'll be asking a lawyer friend of mine to step in.

RentalCars.com services carry the notion of fraudulent practices. Their website is a social engineering minefield filled with booby traps designed to create a sense of desperate fight for the "best deal" while they are literally "slipping through our fingers". PANIC! THE CLOCK IS TICKING GODDAMNIT!

RentalCars.com offer comparison page is deliberately deceiving their customers into thinking that the prices displayed on the page are the definitive cost of rental (see "1_search_engine" screenshot attached). As it turns out the customer is being surcharged for the so called "additional services" that happen to be mandatory effectively hiding the real cost of the rental and rendering the comparison page faulty and useless.

RentalCars.com options page does not indicate that any mandatory surcharge is required - the price continues to seem definitive (see "2_options_page" screenshot attached).

RentalCars.com payment details page is designed in a way to trick the customer into an expectation that the greyed out "Fuel Service Charge" is a cost of fuel subject to partial refund as indicated in the center part of the page, not a mandatory charge that he has no way to refuse (see screenshot "3_payment_page" attached).

And finally, RentalCars.com booking summary page continues to uphold an illusion of a fully paid booking by displaying the "total summary" of the booking payments without no mention of the mandatory charges, ultimately ensuring the customer that he had paid the full amount (see "4_booking_summary" screenshot attached).

"Shocklingly" - he did not. The payment on the website is just an advance fee and the real cost of your rental awaits at the desk of the factual car rental provider.

To add insult to injury, on the starting day of my failed rental I was misinformed by their customer service agent ensuring me that the charge of 25 was subject of partial refund dependent on the amount of fuel in the returned car, which turned out to be a blatant lie.

The hidden mandatory costs of the rental sandwiched somewhere in-between the 2593th and 2594th line of the terms and conditions cannot justify the mischievous trickery they openly subject the misinformed customers on their website.

I repeat, RentalCars.com is A SCAM.

My opinion about Rentalcars and America Car Rental.
Number of reservation: *******.
On an unfortunate day for me, on my trip to Mexico, I decided to use the

Services of the intermediary Rentalcars and the rental company America Car

Rental. I went for 14 days.
At first glance, everything looked good enough:
0. Car - VW Jetta.
1. Car rental price US $ 301.89 Prepayment has been made
2. Insurance under the program Full protection US $ 150.45 Prepayment has

Been made.
I decided not just to rent a car (VW Jetta), but also bought full insurance

From Rentalcars, having examined it more closely, I saw that it covers a

Large number of risks, including damage to third parties and their

Property. I envisaged everything, as I thought then.
When I arrived at Cancun airport, near the exit, I saw a man with a sign of

America Car Rental. Me and 2 more travelers were taken to America Car

Rental office. Strange things began to happen, I was shown a certain price,

Judging by which I could not rent a car without paying an additional

Insurance of $ 300 (!). The mexican said that by law they can not give me

A car if I do not buy it, so I would lose money that has already paid for

The rent - 450 dollars. When I showed the already paid insurance from

Rentalcars, he began to assert that the insurance from Rentalcars does not

Cover damage to third parties, although it was clearly indicated there.

Judging from the confused faces of people nearby, everyone somehow

Encountered this. If this is not real fraud, then what is it? The rental

Price has increased almost 2 times!
In addition, I was kept on the card 800 dollars in bail for the car, it's

Been 4 days and they have not been returned yet...

The funny thing is that there was no sense in booking the car, because VW

Jetta, who should have expected me, was not there. There was another model

With a manual transmission. In the end, after another half hour, I was

Given another car - a strongly worn white Passat.

I intend to distribute this story on the maximum amount of Internet

Resources. If these two fraudsters lose at least one client, I will feel

Relieved that the world has made a little bit better.

Gentlemens and ladies, do not use the services of these people if you do

Not want to make your vacation worse and more expensive.

I payed for a rental car model Fiat 500 or similar from the Company Blue Auto trading.
I arrived to the Miami airport at the indicated point of shuttle pick up service (outside the rental car building at Miami Airport).

Because no shuttle showed up for picking us up, I called the company and the person on the phone told me to wait 20-30 mins. After this time standing on the heat with my mother who is over 80 years old and seeing no sign of a shuttle, I called again and the same person (man) told me to wait another 30 mins.

I called afterwards another number indicated at the reservation. The same man answered to me again and said that he was the only person in the company (the only who answers the phone, pick the passengers, rent the car, makes the documentation, serve clients, etc) and that he did not have time to pick us up because he had other things to do and that I should wait until he calls me because as for that moment he did not have time to pick us up. He also said that if I had any problem / I needed to cancel I should contact rentalcars.com

I called three or more times to rentalcars.com customer service. I explained the situation. They contacted Blue and they answered that they had cancel my reservation on their side and that they did not know what happened with the car (probably this information was provided by the only same person on site who spoke to me and was lying because they did not have any car to start with).

In the last call I had with rentalcars.com, they tried to contact Blue auto trading (despite if me repeating the story of what had happened) but there was no answer from their side. I tried to rent another car through the system of rentalcars.com. However, this was not possible.
Being at the rental car building at Miami airport, and from information coming from the counters of the companies in situ, there was no car available (even when the system put me on confirmation pending) because it was too late.
I received a message from Rentalcars.com coming from s person I spoke to at the beginning and it says I did not show up (no show) to pick up the car.
Nevertheless, I was waiting for the shuttle of Blur auto trading all the time at the designated/agreed spot, outside the rental car building at the Miami airport. They didn't want to refund me and now I have to make a long process to file a new claim when this was not my fault.
This is a terrible service. Never use it!

My experience with rentalcars.com was truly disastrous, I even feel deceived since they did not honour their promise for compensation. My story: I rented a car through rentalcars.com with Budget Car Rental at Tbilisi airport. All rental counters were open when I reported at the agreed date and time, except for Budget. After waiting for a while, I called the airport office, no answer. I called the Budget city office, no answer (it was Friday morning around 09:30). I decided to call the UK number of rentalcars.com. They also checked and found out that Budget could not be reached. Rentalcars.com recommended me to hire a car directly with another rental company. When I complained that this would be much more expensive, rentalcars.com said that I would be compensated for the difference. I did mention that I felt it is their responsibility to arrange a new rental car for me. They confirmed this but said that making a new reservation and waiting for the confirmation would take much longer. Since time was not on my side, I rented a car with another rental company which was indeed roughly 100 euros more expensive. I felt fully supported by rentalcars.com promise for compensation.
Rentalcars.com's promise turned out to be completely hollow. Through my credit card I had already paid rentalcars.com for the Budget car I never got. Even though rentalcars.com knows and confirmed that Budget did not deliver my car, they do not reimburse you for this by crediting your credit card. You thus pay for something you did not get. I found out they keep the amount until they get a confirmative response from Budget. This response never came. I waited for a month and rentalcars.com keeps you on the line by repeatedly saying: still no answer from Budget. When rentalcars.com found out that I had reclaimed the rental amount for the car I never got though my credit card company all further service stopped abruptly.

The rentalcars.com logic for this is as follows: since I had claimed my rental amount back from rentalcars.com for the Budget car rental that never happened I lost all rights for compensation. Claims from me that these are two different issues were rejected. Rentalcars.com one-sidedly closed the case thereby reneging their compensation promise. Rentalcars.com goes for profits not for promises and providing service.