Rentalcars.com

Most went wrong on this car hire from Munich airport, where we had to wait 90 minutes from we got to the Budget/Avis desk till we got the car.

- Fuel Up Front Option: I was explained that there was now downside for me to leave the car with a partly filled tank. I would just pay for what Budget/Avis filled up. I still was charged EUR 96,-, which was abt. 4 times what I expected.

- Additional Products: This was a roof rack, which turned out to be far too small for our purpose (and I had assured upfront that I needed something to take a lot of skies). So we had to skip the rack, and asked if they could skip that particular cost of 40 EUR. Oh yes, that could be possible, but had to be done by email request via Budget, after the hiring period. So we did, but no money back.

- Location surcharge: I have no idea on what this is, and why to pay it. It was something like 90 EUR. We actually got these money back after complaining.

Of course they did not have the car type that we ordered. We were therefore offered a smaller car, but to a higher price! Of course we did not accept that, and after some while got a large 9-seat van, where we had to put all the ski stuff inside and on top of the seats, unsecured.

- Price: Agreed price was 80EUR. Got a bill of 230EUR, but my card was actually charged 280EUR!
Got 90 EUR back, but still this is still fraud.

We booked with Ryanair/ rentalcars.com as broker and "Nollegiare Alghero" should give us the car, bad mistake to try to book a car there. They took the money weeks before and refused to give us the car. No hotline available on sundays. They try to sell you a double car insurance. We lost 884,26 Euro, 11 days, Ford Fiesta. "No show", they call it. First the VisaCard did not work (another car was easy to rent for us with the same Card but another company). Second reason not to give us the car: My man was in the formular as driver and on the Visa Card is my name. Third reason: we came 2 hours too late. 1 hour delay of the flight and 1 hour waiting in front of the office of "Nollegiare Alghero" in the sun 35 degrees C. So you see it is impossible to get a car, but easy to loose money with this kind of car business. I hope you read this and find a better car rental. We found "Nolauto Alghero". They have fair conditions and we rented a car without trouble. But we will never forget how unfriendly the staff of "Nollegiare Alghero" is. I hope that no longer other customers loose their money with this company! Take care!

Booked interent now goldcar DISASTER returned car week later charged 150euro for water damage to rear seats! Photos were old from previous summer and was not how i returned car in march hadnt been to beach and only me in car. THE PHOTOS used were old and failed to show 3 areas of damage highlighted when car provided.SO FAR GOLDCAR HAVENT REPLIED BUT BEWARE OFTHESE ILLEGAL PRACTICES. TAKEphotos of inside of car now to protect yourself or book with a reputable company

DO NOT USE RENTALCARS.COM! I REPEAT DO NOT USE RENTALCARS.COM! Their customer service center is in the UK and they will keep your money and not refund your money if they do not provide the services of providing you with the rental car you booked. 2 years ago I booked a car on Rentalcars.com. The place I was supposed to pick up the rental car at I could not get in contact with them. Their instructions stated when you get to the airport call them and their shuttle will come pick you up at the airport. I called them many times and I was getting busy signals or a voicemail. I even waited at their shuttle bus terminal and their shuttle never showed. I had a friend that booked a car from rentalcars.com last year. He said their rental car facilities are sleazy looking and old cars. He said the rental car he had broke down on the side of the road and he couldn't get a hold of anyone. The old saying goes you get what you pay for that is why rentalcars.com rental fees are so cheap. I have even tried to get the charges disputed 3 times from my credit card company and rentalcars.com rejects it.

This company provides a dirty, barely working, high mileage car and bills you full price if you walk away and don't want it.

I booked a car through RentalCars.com for a vacation with my family. When I arrived at the rental car counter, my car was given away, which was annoying, but they had another car available. Then when I went to check out they doubled the price of the rental with "required" taxes which were over $40/day. I called the RentalCars.com support number and they were less than helpful continuing to tell me that because I was a bit late, they couldn't help.
The issue here is that the rental car company they were working with upcharged huge fraudulent fees and taxes. The thing is, I spent the time calling other rental car places on the same block and none of them had these required fees and those fees weren't on the RentalCars.com quote page or I would never have booked. When I wrote for support they again started with talking about the pickup time. This had NOTHING to do with car types or availability and 100% to do with the fact that it was cheaper for me to book with another car rental place down the street then just paying for the scam upcharge I was being asked to pay.
This site is useless, it's a scam, they partner with scammers and they don't protect the customer. DO NOT USE this company! Save yourself the time and money and use a company that actually does due diligence on their vendors.

I received an email from rentalcars.com this morning titled: Important information about your rental. Simply put they wanted to let me know the following: We're just writing to tell you that Thrifty at Christchurch Airport have changed their name to Ezi Car Rental and are no longer part of the Thrifty Group.

In the email they gave me the option to cancel so I decided to take up the offer of cancelling the car rental and here's what it said in the email about how to do this:

Simply go to ‘Manage booking' at the top of our website and cancel your car rental booking.To make sure you get a full refund, please select ‘Trip cancelled' and put "NZ*******" in the box underneath.(If you see a message about a cancellation fee, don't worry – as this is a special case, we'll refund the cancellation fee as well.)

After I cancelled, I received a partial refund and then contacted customer service to ask when the remaining amount was coming? You would think that was a simple request?.

Unfortunately not. I have spoken to over 10 people so far in all the available contact points (chat, email and over the phone) and every single one of them have told me that I am liable for the cancellation fees and if I want to dispute it I have to call Thrifty!

How can a company email me and tell me one thing and then the customer service people tell me something completely different? This is the worst service I have EVER experienced in my entire life. I feel like a liar even though I have written communication from then stating "Not to worry"!

THE ABSOLUTE WORST ORGANISATION IN THE WORLD TO DEAL WITH!

This site is a scam. When you go pick up your car they ask for $1000 deposit. They also won't refund you. Avoid at all cost!