Rentalcars.com

We have booked a car rental on Rentalcars the day of the rental. The site gave us no information before the payment about the rental company. After the payment, we realized that we rented the car from Goldcar (Fuerteventura, Canary Islands), which had 1,6 (out of 5) Google rating, and was actually not located at the airport where we wanted to rent the car (they took us to the rental place with a bus after 20 mins of waiting).

We booked a full cover on Rentalcars (the rental cost approx 70 euros, and cover an additional 70). At Goldcar, they told us that the full cover we bought was useless, and if we do not want risk, we should definitely buy the real full cover (from them) for 160 euros. We wanted to cancel at rentalcars, but they told us it would cost us 70 euros for the cancellation. However they cancelled their "full cover" for free.
Goldcar said then that we also have to pay additional 20 euros for a flexfuel policy that we did not want (also, it was not included in the quote we received from Rentalcar). Again, we called Rentalcar and they said that they cannot remove this, but we can rebook, which would cost us 20 euros more than the original amount.

All in all, we ended up paying, 250 euros, instead of 140...

RENTALCARS.COM SCAMS its customers. DO NOT BOOK WITH THEM. They made me buy their insurance and guaranteed there were no additional insurances to be paid when picking up my car at Dublin Airport. Their rental agreement even stated that I do not need any additional insurances. I paid $15 a day for 12 days of my trip.

When I got to Dublin airport I could not leave with a car unless I paid additional insurance! I did not have enough money for a $5000 CAD deposit and so I had to pay $1100 upfront. I ended up paying 45 euros a day for 12 days. If I had not paid that then I wouldn't get the car. I was STUCK and had so many road trips planned in Ireland.

Now their customer service team is not taking responsibility for THEIR error and blaming their partners (Hertz Group and Thrifty) for their mistakes. I am definitely not backing down and have contacted their partners such as Hertz Group/Thrifty to report their misleading agreements with their customers. I am making sure that their partners are aware of their SCAMS as to not hurt their own brands.

Just book directly with Hertz, Avis, Enterprise or any other car companies. It may seem expensive but look what it has cost me in the end having to deal with this horrible horrible company.

Booking Reference Number:
*******: I found the sequence of the booking to be designed to take money off people, and then be quick to look for excuse not to give them their money back for service not rendered! Is this not fraud? A kind of "terms and conditions-based fraud." In my experience, they seem really interested in helping small car rental companies (who make their money by selling insurance excess protection) to get customers to use their credit cards to book vehicles. However, rentalcars.com were keen to collect initial booking fees from me with a debit card. If you dont own a credit card, which I don't, you will be forced to pay so-called insurance excess protection costing 5 times the original rental. I only realised this condition after the booking. I refused to pay for the excess protection and abandoned the rental. The sequence of the booking did not draw my attention to the need for a credit card, but of course I had already booked using a debit card. I lost my whole money, a week's rental collected in advance. I called customer service and asked them this question: With this way of booking, is it not the case that rentalcars.com are able to collect people's money (say £1000 advance payment) via a debit card, and down the line pocket this cash (non-refundable) on the basis of "it was there in our terms and conditions, that you needed a credit card to pick up the vehicle."? Is this not what is called "Advance fee fraud"? Do your directors know this? Their response was "Sorry, it is our terms and conditions which you agreed to."
My advice: NEVER use this company, as there is likely to be other Terms and conditions-based tricks, if not outright fraudulent practices. As they say, if it looks too good to be true... Its fraud. Be safe go directly to a reputable car rental company.

After a problem with the first rental I made, that was made out to be my fault when they gave the car away to someone else, I made another reservation that was very expensive at the airport where I waited for over two hours for the other car. I go inside to check for the desk inside the airport that the reservation says is there and there is no desk for this car rental service in the airport. After talking to the other car rental agencies (that had no cars available) I find out that the company that I booked through rental cars is no longer in service after COVID. I did not receive any car, had to find a way from a tiny airport in the middle of nowhere into a city to book a third rental (not through rental cars). I made an enquirer and requested a refund and was told that it would be processed in 28 days. After 38 days and I was still not refunded so I called their customer service AGAIN and they said it will be another 2-3 weeks until I will see a refund. 54 days since the booking and still no refund! So all together I paid rental cars almost 700 euro and never got a car from them and haven't seen a refund! DO NOT USE THIS COMPANY.

I had a booking through rentalcars.com for a car in Cagliari airport.
Unfortunately the original flight that I booked had been cancelled, so I had to book a flight with another company, which will have arrived to the airport later. I tried to call europcar in Sardinia to let them know, but all operators were busy so couldn't get through, and left a voice message, as automatic reply was suggesting to do, to let them know.
Well I have arrived at the rentalcar, and the office was closed, at 7:15pm, in an airport. I asked informations at another rental car office, and they advise they closed at 6:30pm. Considering all other rental offices were open, I was a bit in shock. I called than the rentalcars.com number, but for a technical issue I couldn't get through.
I called rentalcars.com the morning after, and they told me is my fault I didn't show up for my reservation ( please note as well, they ask your details when booking, including the flight number, which was correct, so they knew I was going to be late), and I need to pay £400. The most ridiculuous situation I have ever found myself in, they ruined my holidays.

I order a rental car on site at a local agency called caldera in corfu, I paid 800$ and i never received the car saying my driver license is not accepted in greece. After checking with the local police i found that this was not true but still they refused to give me my rental car and had to rent a new car at a budget agency (which had no issue with accepting the israeli driver license) i never saw my 800$ back nor the car. I called rentalcars.com three times waited over 3 hours total for a customer service but they never answered the phone i am not sure that they even really have customer service representative. I only got a short reply to my email saying that i was refused the car due to missing documents and thats it they never replied to my other emails since and never got my money i also had to pay extra for 3 long distance calls to their customer service which as i said never reached a live person. DONT USE THIS SERVICE JUST RENT A CAR WHEN YOU GET TO YOUR DESTINATION IT IS SAFER AND MUCH CHEAPER!

Boy, where do I start. We where having a father/son trip around Europe on motorbikes as I had not seen my dad for over 3 years when we had one of our motorbikes stolen on Naples. Because of this we had to quickly sort out a one way rental car to get back home asap, sadly this booking was through rentalcars.com. When we arrived at Avis they did not accept the form of ID given (our bad) and informed us that we had to contact rentalcar.com to sort out putting another driver name on the policy. We got onto them and asked to put our second diver on the policy - to which they said that we would have to cancel the current booking and then create a new booking under the new driver name, then wait over 2 hours for that booking to go through to then pick up the car - which we had to agree to. Finally when going through this process the lady on the line then informs us that they DO NOT have a single car available for our allotted time period (even though we were lead to believe they did. And through talking to Avis they did have several of our exact cars available) and that we would have to wait for even longer or hang up and book another car online? As what she can see versus what's on line is different? Like what? Anyway as we were quickly running out of time and rentalcars.com were being no help we had to cancel. Now due to the fact we did not even step foot in a rental car and we had to cancel as they could not provide a car for us it was a bit of a rude shock when we were informed that they would only be refunding 1 out of the 4 days even though they could not provide us a car. Taking 900 euro for effectively doing nothing (must be the most profitable business model I've ever heard of), especially in a time of need. We have called them several times trying to reason with them to get a greater refund to no avail (they basically tell you to sod off). We will never be using rentalcars.com again.

Worst customer service around. Don't even help the customer out. Will never go through this company again.

Rented a car through Booking.com and the time was incorrect. The agreement stated 12AM which I thought covered if my flight arrived late and they cancelled my reservation at EASIRENT and when contacted they hung up on me and said I was going to be charged anyway. The car rental company stated they needed to charge me $150.00 dollars more and I had no choice! The car was disgustingly dirty and then when I drove away the "MAINTENCE REQUIRED" light came on and when I called I would have to return the car to original site in Orlando!
COMPLETE RIP-OFF DO NOT USE BOOKING.COM OR EASIRENT CAR RENTAL IN ORLANDO. CUSTOMER SEERVICE RUDE AT RENTAL CAR AGENCY AND BOOKING.COM