Carla

Do not trust this guys, it is a complete scam. They book your car as if you work in determined companies to apply a discount (in my case General Motors) and when you arrive to the dealer they don't apply that discount and you have to pay a higher rate. Additionally they don't share information as the dealer doesn't know what you have paid in Carla. They will never answer back. Complete scam, don't trust.

I rented with Carla last week for 3 days and no issue happened. I used Dollar in MKE. I paid my rental with rent carla and there were no unexpected fees.

PS: I chose surprise car and I got economy. It was cheap but If you are looking for a specific car, choose that.

Went to pay for and rent my a vehicle that I had booked through Carla... they use corporate promo codes because they asked who I worked for. I didn't get that information from rent carla and had to rebook my reservation which was double the price! Sent rent carla a message about this and of course no response so I'm out there $14 fee they charge plus 50% more on a rental! I would advise not to use this service! You are better off using the individual car rental apps and using their promo offers!

So I rented a car a week in advance paid in full with Affirm, today I try and pick up the vehicle from hertz and at the counter they try charging me for the rental plus deposit, I said I already paid for the vehicle so I should only pay for the deposit and the guy said no it's not showing paid in our computer. I googled Carla phone number to no avail so I emailed them and called affirm which assured me that the payment was already processed. I never heard back from Carla and emailed them twice since this morning. I would stay far away from this company

I agreed to payment with their "rainy day" protection but when I tried to cancel the rental 10 minutes later they wouldn't give me the full refund despite the fact that it said I would be able to get the refund with the purchase of their extra rainy day fee. Their customer care is also very non-responsive and not helpful. If you have ANY possibility of canceling the rental do yourself a favor and do not book with them. They will not refund your money and will only give partial store credit that will expire in 18 months. I am very unsatisfied with their app and services.

When I arrived to pick up my rental car there was no record of the reservation. I emailed customer service and this was days ago but still have no answer. I was charged $50 for not showing up to get the car but there was no car to get! I showed up and ended up paying a fortune for a car last minute because I needed a car! Highly don't recommend. I consider it a scam.

They will rip you off and tell you to put your card information in and you will not be charged until you get the rental. I did not get the rental and the stole $111.02 out my bank account. Do not trust them.

I booked a car to be picked-up from the city center from Carla. They reserved me a car in the airport. When I wanted to cancel the reservation, they charged me for the full fee. I am not booking from Carla again

I booked a car through rentcarla.com and had no issues. My rental was for 5 days and I paid $11.23 prepayment. My rental was super cheap than original amount. Thank you for securing the booking. Good experience, suggested.

I gave it at least one star because the app was easy to use. However when you type in the information what you get can be misleading. I wanted to rent a car at Cleveland Hopkins airport. They showed me a four day rental for a Toyota Corolla for $139. That sounded great and I went for it. There was a small reservation fee of around $25. When I finally got more of the information about the rental, I discovered that they were sending me to rent a wreck not even close to the airport. So not knowing what I would get, With this type of thing I canceled my reservation. So even though it was a small loss, I can imagine if you have a few thousand people do this like I did it would add up for them

They are the worst and only use email as communication which can be frustrating when trying to solve a problem. Joel was the one emailing me and he would not give me a number to call because I wanted a refund. The car rental company was willing to give me a refund on their part but Joel with Carla said I would not get a refund nor credit. So do not use this crappy app they will not give you a refund and will not communicate properly. I hope they run out of business because they are such a scam. You are better of renting straight from a rental company.

Ended up paying $213 for a rental that was not available to me. Carla reserved and gave a confirmation # but 2 hours later rental lot called and stated that my reservation could not be fulfilled due to shortage of cars. They were having to cancel at least 8 other rentals that were reserved. I provided cancelation emails from local lot along with contact numbers for manager at local rental lot. 2 months later this still was not resolved. I was offered Carla cash as a credit but never received credit. When I followed up on the credit "carla cash" they told me they could not meet my expectations and wished me a happy holiday. Terrible business! Stay away from Carla Cars. Book Direct no matter how much more it cost. As another customer stated...not worth 1 Star. Chalk it up as a lesson learned! Book Direct - No 3rd Party!

No customer service, no answer via email or phobe, they did not even send a reservation confirmation with details, so it was impossible to show what I have paid for via their website. Really ruined my holidays, I paid 3x as much as they advertised. Sucked so bad words cannot describe. Never again!

I wasn't able to pick up car due to a system issue. First, contacting them was really hard because they don't have a phone number (only email). I contacted them via email and they denied my refund. When I asked why, I wasn't given a proper reason. Just don't use them.

I rented and they said you only need a debit card. They took $1000 out of my account. When I got to the counter they said I needed a credit card and I never received the car. So am still fighting for my money. HORRIBLE COMPANY

Due to ineffective and what feels like scammy policies (they never mentioned a $500 additional deposit before the rental) and now they are saying it will take up to 10days to refund me for a rental that was for my brothers' wedding. They are screwing me twice and the customer service people are truly underpaid and unhelpful - they string out emails attempting to be polite but really just covering for their scammy company. I honestly just want my money back and I sent the follow up email a few days later so essential it is going to take 2 full weeks to get my moeny back?

I booked my reservation through the Carla App.
The App. Charged immediately an portion of the total rental amount to reserve my rental car in the amount of $29.55.
At the arrival the rental car agent ask me for my Government Employment ID. I told him I do not work for any Government. The agent explained that - to validate the discount code used by the CARLA APP. I need an Goverment ID.
At the same time the Carla App. Send me an message asking if I got my rental. I text back that the rental company can't rent me a car under the reservation code which was used to reserve the vehicle. In addition to the whole disaster, the Carla App. Charge my Credit Card additional charge in the amount of $23.94.
- No Car just unauthorized charges-
Never again I got ripp off in the amount of 29.55+23.94 = 53.49

My son used a debit card to hold a vehicle. When he realized that he has an issue with his credit card and was unable to use it, he contacted the Carla customer service about the issue. They refused to issue him a refund.

This app is fraud. Paid everything, went to pick up the car at the Bolzano airport, no rental car company exist at the airport. Asked refund, but they said refund is not possible. Do not use this app. Money was taken. Really embarrassed

Rented with them in the DR. They refused to give us the car and wanted more money. After much debating on a car we paid in full for ($346), they still refused us a car and wanted $61 more a day and $700 to actually get the car. So we never got the rental and now they're refusing the deposit.

No customer service what so ever.
I needed to cancel my reservation
I emailed customer service multiple times with no response. I emailed customer service for a refund when my reservation was never cancelled
Once again no response.
Very frustrating.

Simple words! They are The worest. I advice you all. DO NOT USE THEIR SERVICE! Or Burn ur cash. My Name is Samuel Gelaw. They know this name damn well. I just gave my case to a lawyer. I don't want anyone to have my experience.

I reserved and paid my rental through Carla. My rental was with Dollar car rental and I had a very good experience. I paid the deposit with my debit card and paid the rental price with affirm. I will pay my rental in 4 mothns. Good experience. I didn't contact with customer support. I get my confirmation fast.