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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Easy access.would like to know if I received Wyndam reward credit.no issues. Great place to stay.
Escalated a refund, never received. Entire call, a dog barking on the background. Never received a refund for stay where the Quality Inn Suites in Meriden CT, 10/2021. The hotel reeked tobacco 2nd floor. The front desk person was extremely rude. Please stay away from using this service or this hotel.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Garbage. Booked me the wrong room, when I tried to adjust all of a sudden there were no more rooms. Then to cancel I have to call 3 different numbers and I was charged $15 for THEIR MISTAKE! Absolute Garbage! I do NOT recommend!
Tip for consumers:
Their free refund is not free
Products used:
Nothing
Sheena, I'm sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
Easy to reserve and it was worth the effort to reserve through the reservation desk
Thank you for your review, Sean. We are happy you had a good experience and look forward to your next booking with us!
The end cost of this booking was alot higher than advertised. FEES, FEES, FEES. Once I noticed how much I was paying I had passed the cancelation period. After finding out I would be charged the full, over priced rate, there was no way to reinstate the booking.
I called to see what my options were and I got a person that just repeated policies and was no help at all.
Products used:
None
Thanks for your review, Eric. Taxes and fees are dictated by the hotel suppliers. They are included with the rate and can be a higher cost when you check-out. I have shared your experience with our escalations team so we can look into this. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I called the 800 number on the website for Hampton Inn Concord, NC. They answered reservation desk. I made a reservation for 5/16/20 to attend my nephews wedding. Covid19 hit and the wedding is postponed. Called Hampton, they informed me the reservation came through get a hotel.com. Called them, they said it came from ReservationDesk.com. Called ReservationDesk.com and was told it was non-refundable. I wanted to deal with Hampton Inn from the beginning and thought I was.
What a scam and I'm out money.
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to do and look forward to this stay. I just hope the photos of the area.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for booking with us, Budd. We hope you enjoy your stay!
I would have rather spoken with a person, but this was fine.
There was no phone number given.
Thank you for your review, Brian. We are happy the booking process was easy!
So far, so good…I'll let you know more AFTER I arrive at the hotel & have no problems…
Initially, setting up the reservation was really easy. The site is simple, easy to understand, but…I have not arrived at my destination yet. THAT will tell me whether or not this site is truly reliable and there is no "fine print" that may be hidden in online reservations.
Because I wanted to go directly to the Viscount
I asked to modify my existing reservation and stay two nights instead of three. They would only cancel and rebook for more money for two nights versus my existing three night stay. Bad business practices and poor customer service.
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
This was the first time I ever reserved a room online, I found the experience to be very quick and efficient.
Thanks for your review, Gary. We are happy you had a good experience booking online.
Fast easy service made it simple to find and get it all done
Thank you for your review, Deirdre. We are happy the booking process was easy!
Quick and easy they one thing I didn't care for was the listing of the multiple price options for a room ie the standard rates and pay now and the standard rates and member rates when there wasn't much difference between all of them
Rooms were going fast and this site had everything I needed in one look.
Thank you for your review of the booking process.
Great experience and the online system was easy to use and would use it again
Thank you for your review, Emilio. We want you to have the best experience possible booking with us!
Easy to use website and make a reservation just would like to have size of bed listed in standard room
Thanks for your review, Tammala. We are happy our website was easy to use!
It was good easy way to make reservations wurhout waiting on someone to answer the phone
Used before
Thank you for your review, Larry. We are happy the booking process was easy!
Very helpful. Very easy to book. Nice serves! Thank you
Makes it simple
You're welcome! Thanks for booking with us, Kristeena. We are happy to help!
Great way to book my hotel, is the first time I'm using this website, so far so good!
Thanks for your review, William. We love first-time customers!
After making hotel reservations through reservationdesk.com we arrived in New York to find out the hotel we had reservations and confirmation number had no reservations.
There we were in Manhattan luggage in hand out on the streets of the city.
NEVER USE THEM!
Scott, we are sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. Please feel free to reach out to customer support at support@reservationdesk.com. We will do our best to help you.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, John. We are happy the booking process was easy!