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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Good, super quick and easy. Looking forward to using again.
Thank you for your review, Emily. We hope all of our customers have a QUICK and EASY booking experience!
I only made a reservation. Not much of an experience
The only choice
Thank you for your review, Wendy. We are happy the booking process was easy!
I haven't checked in yet but so far booking last minute has been a positive experience
Thank you for your review, Erica. We are happy you had a good booking experience!
Quick and easy reservation process. I have never had any issues making reservations.
I love to book online. Tropicana is the bests.
Thank you for your review, Patricia. We want you to have the best experience possible booking with us!
Nice, clean hotel. Reservation site was easy to use
I trust this brand
Thanks for your review, David. We are happy our website was easy to use!
Easy to reserve the room, I receive my confirmation very quickly
The good price
Thank you for your review, Silvia. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
It was amazing, been there before and the service is great!
Thanks for booking with us, Yarizdy. We hope you enjoy your stay!
Reservations were quick and easy. I would use this again as long as I don't have any problems checking in
I thought I was using the hotel site but it worked out great
Thank you for your review, Melissa. We hope all of our customers have a QUICK and EASY booking experience!
I intended to book with the hotel directly. My google clicks somehow brought me to a "reservation desk" which to my knowledge seemed like the booking page for the actual hotel. What a surprise to find out it is an external third party manipulative website charging me $40 in "taxes". I should only pay HST on any goods and services. Then the kicker, a service fee for the privilege of allowing them to redirect me in such a sneaky fashion. My emails to *******@reservationdesk.com went unanswered. To be clear, the first email was pleasant and just a little confused about the charges. When I heard nothing back, I called the hotel. Who actually laughed and told me they hate third party websites and wish people would just call the hotel directly. I mean seriously, the hotel would match the pricing. CONSUMER beware of this one in particular. They are arguably the worst I have ever experienced when it comes to third party booking sites. If you get directed to anything that says "reservation desk", trust me, back out and shop through another avenue. If I could give zero stars I would. Shame on you!
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review, Camillia. We are sorry about your experience and for any confusion. I have shared your feedback with the customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I would give them a BIG NEGATIVE 5 star rating. TRAVELPASS is a big fraud! They reserved the incorrect dates. They have defrauded us while booking a HOTEL reservation by providing us with incorrect dates and now will NOT refund for their mistake or change to correct dates. I asked for a voice recording of me asking for the incorrect dates and was denied. Their customer service is horrible!
Please stay away from them if you don't want to lose your hard-earned money.
Products used:
Hotel Reservation
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I booked online. It was easy and I got better pricing than calling the hotel directly.
Google took me there
Thanks for your review, Rebecca. Our goal is to provide our customers with the best rates possible.
Very easy to use. Quick response time. Would use again and recommend to others.
Link provided
Thanks for your review, Claire. We are happy our website was easy to use!
Quick and convenient, easy to use, will use again,
It came up on my search first
Thanks for your review of the booking process, Howard.
Great fast easy and quick information available great pictures
Thank you for your review, Christine. We hope all of our customers have a FAST and EASY booking experience!
It was easy and efficient. The pricing was great and my confirmation was sent immediately. The follow up email was helpful.
I searched the hotel on Google and Reservation Desk popped up. I used it because it popped up.
Thank you for your review, Tricia. We want you to have the best experience possible booking with us!
Quite easy to book a room. Straight forward and easy to go thru the process of booking
Last minute trip had to book room soon
Thank you for your review, Craig. We are happy the booking process was easy!
Last minute trip had to book room soon
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
DO NOT BOOK THRU THIS COMPANY. MY EMPLOYEE GOT TO HOTEL AND THE RESERVATION WAS NOT THERE. HAD TO PAY AGAIN ON MY CARD SO THEY COULD GET A ROOM. THEY DO NOT RETURN EMAILS OR ANSWER CALLS FOR REFUND. I HAVE YET TO RECEIVE A REFUND AND IT HAS BEEN ALMOST 3 WEEKS. HORRIBLE EXPERIENCE. JUST CALL THE HOTEL STRAIGHT UP! LESSON LEARNED. I WILL BE DISPUTING CHARGES.
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Like I was at the front desk. Fast, as well. Got a text pretty quickly with confirmation.
It was the first website that popped up on the search.
Thanks for your review, Keith! That’s great you received your confirmation in a timely manner!
Would like to use a discount of some sort...guessing I can do that at check out?
Your website said it would be easier.
Thanks for your review, Joseph. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
It was user friendly and fast results without much of a fuss
Easier than other
Thanks for your review, Luzka. We are happy our website was easy to use!
Very easy to use reservation site! Information clear and concise, photos were helpful.
Was exactly the place I was looking for.
Thanks for your review, Cheryl. We are happy you had a good experience using our website.
Very easy to use. I don't like you making me do this though lol. But it is a great app or service.
It popped up first
Thanks for your review, David. We are happy our website was easy to use!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Margo. We hope all of our customers have a QUICK and EASY booking experience!