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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
I do not like having to fill out surveys just to confirm my booking
A friend booked
Quick and easy to reserve online, no phone calls and waiting for an answering machine
Fast and easy to use
Thanks for your review, Peter. We are happy you had a good experience booking online.
I got a new I phone but the aeroplane number was deleted! I could not speak to a PERSON and get a new card! Grrrr, a fiends house burned and included his card was burned and he has the same problem - no card and no access to a person to explain the situation
I need a new aeroplane card and want to talk to an aeroplane rep not an alternate company rep
Got an email from aeroplane spending more unproductive time
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Got the name from trying to book Robert Porter. House
I am traveling with my daughter who is attending a work conference and we decided to stay an extra night so we have more time to explore together.
That’s what popped up
Thanks for booking with us, Robin. We hope you enjoy your stay and spending time with your daughter!
Pretty easy process for me. I like to keep it simple.
Just to book rooms. It came and I tried. It worked and I am happy.
Thanks for booking with us, Stephen. We hope you enjoy your stay!
Only done a reservation, but it was quick and easy
Thank you for your review, Mike. We hope all of our customers have a QUICK and EASY booking experience!
Easy process to make reservations online for rooms
Easiest way to book
Thanks for your review. We are happy you had a good experience booking online.
Great customer service, and easy to do especially if you don't have a home computer.
Easier for me
Thank you for your review, Johnie. We are happy the booking process was easy!
Booking was a fine experience. No problems encountered.
That was the first web site to come up.
Thank you for your review, John. We are happy you had a good experience!
Overall very good experience with Reservation Desk.
Thank you for your review, Florencio. We want you to have the best experience possible booking with us!
Simple, clear, informative. It did not take long to reserve a room, either.
Attending the Reaching New Heights in Support Employment Conference, 18-19 April and will need to stay overnight since I live in Las Cruces.
Thanks for your review of the booking process, Michael.
Very accommodating 👍 and you could understand the person I was talking too
Thanks for your review, Norma. We are happy one of our representatives was able to assist you and provide excellent service!
Easy, efficient, process to book a reservation. Will choose this again
Word of mouth
Thanks for booking with us, Renee! We are happy the booking process was easy!
Quick and easy. Would like a handicap room if possible/
Extending a birthday trip.
Thank you for your review, Doug. We hope all of our customers have a QUICK and EASY booking experience!
The site was easy to navigate and allowed me to complete my reservation
Only option on the site
Thanks for your review, Peter. We are happy our website was easy to use!
Very good very helpful and good price. I have yet to comment on ur hotel but going threw trivago was wonderful
Thanks for your review, Sylvia. We want our customers to have the best rates possible. Thanks for choosing to book with Reservation Desk!
Called to book our stay in Canton Mississippi for a family reunion and 5 night stay.
Spoke with a gentleman and told him our dates and he repeated them back to us several times, said he would need our card number to charge room I explained that when we got to Mississippi our nephew was paying for room. He said usually they take the whole payment but he would check if there was something they could do. When he came back he said could I pay one night he could have the room held, so I did.
Went to print reservation out before I could open it asked for a review I gave all 10's.
My husband just happened to see it on table and look at and he said he booked us for Canton, Michigan! I immediately called back and of course got another agent named Jennifer she said I would have to cancel everything and she waved fee for cancellation not only did he put us in another state he booked our room for over 30 day stay but when I started to complain about now am I going to get same rate he quoted and we agreed upon she said she had no control over that so the I asked if she would find out the rate and price for the right state and right amount of days she said oh it is going to cost you a few hundred more. I decided to call hotel for myself and spoke with a young man who said you are not the only one this has happened to!
I asked if he could please tell me there rate and how much for the stay because the woman said it would be hundreds more! That was a lie! It was very reasonable price also he gave us a discount as well for our terrible experience. I will definitely be notifying Windham about this.
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Good experience. Website was easy to assess, and rates were good.
Hotel was recommended by a family member.
Thank you for your review, Horace. We want you to have the best experience possible booking with us!
Easy and nice. So simple and just an overall wonderful experience.
Friend suggested it
Thank you for your review, Keisha. We want you to have the best experience possible booking with us!
They guided me to cancel my reservation to book a different room then told me there were no refunds on my room cancellation. I told them that I just wanted to reinstate my reservation then and I would deal with the room. They told me they couldn't reinstate the reservation. In a matter of 15 minutes I was out $150 and had no room. They are scammers. They simply stole $150. I got nothing for it... nothing. Customer service wouldn't budge because they had already charged my card and new they had their money.
Thanks for bringing this to our attention. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Excellent fast check.fue muy fácil aser mi reservación! Fotos de los cuartos muy limpios
Good price!
You're welcome! Thanks for your review, Delfina. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Gave me the impression that I could cancel my reservation. I cancelled less than 10mins after booking. This scammers charged my account and refused to refundmy money. Note that this reservationswas made on the 02/16/21 by 8pm but cancellation policy said I have up until 02/15 21 to cancel. At this time, I have not even made my reservation.
Tip for consumers:
lookout for this scammers
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Ann. We are happy the booking process was easy!