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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
They took my money and gave me a hotel room I literally could not get to on the third floor. For weeks long reservation. Then the sassy foreign phone rep was so rude about it!
Tip for consumers:
Do not book with this company. They hung up on me when trying to ask how to fix the issue.
I have used Reservation desk for my reservations. The experience has been that of convenience and trust.It saves me time. It was smooth, simple and assuring.
Repeat business
Thank you for your review of the booking process.
Service fee is supposed to be refunded at check out. It wasnt. Charged my card had to WAIT 10 fir REFUND! Will never use them again. Call hotels directly!
Price and reviews
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Prices went up twice while I was in the process of booking.
Frustrating when website is slow to respond. I live a rural area and have poor internet but I feel this penalized me unfairly.
Convenience.
Thank you for your review. To provide our customers accurate pricing we request that hotels send us the most up-to-date pricing for their rooms at regular intervals. We also make an additional request at the time of check-out. Occasionally, due to the dynamic nature of hotel room rates, the price may be different at the time of check-out. Although uncommon, it would appear as though we increased the price or gave a last-minute discount. We wish the price had not gone up in your case, but we can assure you that you received the very best rate we had available at the time you booked. I'm sorry for the inconvenience this may have caused. If you
Need any help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very easy. Looking forward. Sorry, I can keep it simple and positive but since I haven't yet stayed, it's hard to write 50 words. Hope all are well and that peace in our time is possible.
Sent here from Bishop Hotel
David, Thanks for your review of the booking process.
Simple and straightforward to use. Easy to understand available rooms and prices.
Thank you for your review, Shaun. We are happy the booking process was easy!
Easy booking. Fast response. I like the ability to cancel. The price is competitive
Thank you for your review, Janice. We are happy you had a good experience!
This reservation service is fraudulent. It makes you pay all fees (higher than posted at the hotel) upfront, and will not refund any cancellations. I would never use this service again.
Tip for consumers:
Never use this service.
Products used:
Hotel reservation service
Loren, Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Not at anytime did you tell me that you were talking US money! You knew l was phoning from Canada because l said Windsor, Ontario! I find this very deceitful and will never use your service again!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
We were here for 5 day and 4 nights it started off with a musty room we had to ask to move to another room which worked out well until we started seeing roaches big and small, went to the front desk and complained they did nothing except send someone up with bugs spray, needless to say it didn't work, couldn't sleep so I spent our last night up killing roaches, I wish I could post videos, because I definitely do have a few clips with our unwanted guest, I hope I don't take any home with us and I will never stay at this hotel again especially for the money we paid
Thank you for your review and sharing your experience. We receive our information from the hotels we book for directly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Quick and easy to register. Please don't require me to answer questions.
Post, Texas
Thanks for booking with us, Marilyn. We hope you enjoy your stay!
This site was very easy to navigate and I felt confident placing my personal information there.
Thanks for your review, Beverly. We are happy you had a good experience using our website.
The ease and easy to understand terms of using Reservation Desk is excellent.
I could use Affirm.
Thank you for your review, Catherine. We are happy the booking process was easy!
Very easy to book a room. I appreciated the ease of booking online.
Thanks for your review, Ronald. We are happy you had a good experience booking online.
First time using Reservation Desk, it was quick and easy!
The Inn we booked with uses this service.
Thanks for your review, Jessica. We love first-time customers! That's great your booking experience was quick and easy!
Easy and fast to make a reservation on this site..
Thank you for your review, Michael. We are happy the booking process was easy!
Used motel before clean and vary nice owners central to the town great parking
Easy to use
Thanks for booking with us, Harold. We hope you enjoy your stay!
Everything seems to be perfect so far, got the room booked for June in Utah, thank you
Thanks for booking with us, Candi. We hope you enjoy your stay!
Very good experience to date no issues when making a reservation
Friend suggested
Thank you for your review, Suda. We are happy the booking process was easy!
No issues at all! Looking forward to our stay. Can't wait!
The hotel chose it but I found it super easy!
Thanks for booking with us, Alexandra. We hope you enjoy your stay!
I received quick and efficient service with my last minute booking.
Referd by a relative
Thanks for your review, Rebecca. We want our customers to have a quick and enjoyable booking experience.
Great place! Stayed there a year ago on roadtrip and decided to stay this year too!
Thanks for booking with us, Janet. We hope you enjoy your stay!
Tried calling several times and wasn't able to get ahold of anyone. Then when I finally did I told them I wanted to cancel my room and they told me I had to do it 7 days prior even though I tried calling them befor that time frame. Since I didn't reach them in time I still got charged. When I did get them on the phone I got a woman who barely spoke English and couldn't hear a word they were saying. Do not book with them.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
I'm sorry about your experience. We want our customers to have the best experiences possible. I can assure you we are not a scam. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.