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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
It was efficient and fast. I had to make several reservations and of course I'll be getting some points. Anywhere we travel, we choose La Quinta, we especially like the ones in San Antonio Texas.
Making sure I'm getting my reward points, plus is very convenient.
I'm still calling the hotel, I always like to double check, plus talking to a person gives me peace of mind about my reservation.
Fast service.
Best Western Buda Texas lost my property while staying there and when I contacted Reservation Desk where I made the reservation they said "Sorry, we don't have any control over what happens in the hotel"
It was great and easy and clear. Made my booking smooth
Thank you for your review, Luisa. We are happy you had a good booking experience!
Pop ups from other booking sites overrode several attempts to get my booking done, should be some way to block those after a customer has made their decision.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Booked a room through reservation.com for one night got charged for two nights will not refund the rest of my money 249.09 dollars will never use them again
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Experience was ok, but unsure as to why, the 19th July was repeated three times for nightly rate for a four night stay. Ie, 20th, 21st, and 22nd wasn't on itinerary. Is this a glitch in the system?. Not sure why full amount is charged for a four night stay once booked. Stayed here before.
Medical appt.
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
My family and I stayed here in room 200 March 15th through18th 2023, my granddaughter and I left with bedbugs and about 150 to 200 bites each. When we called to let them know, the manager told us they would shut the room down for inspection and email us with information, this never happened. I called again Monday and spoke to Laura another manager and she told me she would have a GM call me, well that has yet to happen. Laura continued to tell me that "other guests have stayed in that room since your stay and they haven't reported bedbugs" I thought that was funny because we were told on the 18th that the room would be shut down for inspection. My guess is they never shut down the room nor did they take it seriously! We also noticed that the pool was nasty and smelled horribly. The pool was so cloudy you couldn't see the bottom which we were told that they treat the pool daily my guess is, that's a lie as well. We will never stay here again!
I'm sorry to read what happened to you at the hotel, NaTasha. Reservation Desk is an online travel agency that books for over 200,000 hotels worldwide. You may want to contact the hotel with concerns about their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Never had to pay a booking fee so not sure what you would like for me to say?
I didn’t choose you. I wasn’t given any other options to book online
Thanks for your review and feedback, Cheryl. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Very easy. Referred by family member. Has enjoyed their stays and really enjoyed the atmosphere and said you serve great breakfast foods.
Thanks for booking with us, Rebecca. We hope you enjoy your stay!
So far so good! It completed and overall outstanding!
Thank you for your review, Randall. We are happy you had a good experience!
Very easy and straight forward to make a reservation and review before finalizing. Quick, no hassle.
Used before
Thank you for your review, Sergio. We are happy the booking process was easy!
Reservationdesk.com is the worst
I have had problems with our reservation & customer service more than any other site I have ever used.
When I asked to speak with a supervisor, I was on hold 1/2 hour the first time. The second time I was told they needed a week to resolve any issues. Tried to upload my receipt and the side does not take adobe. GET IN THE 21ST CENTURY FELLA'S
DO NOT USE!
Tip for consumers:
Poor Customer Service, When I asked for a supervisor one never came to the phone. Then the customer service person got on the phone and said I will get someone to call you later today. No call ever came. I called back 3 days later, and now I am being told it will take 5 to 7 days to resolve the matter.
Products used:
The hotel was unable to find the reservation, So we paid for it from out credit card, I have not been able to get satisfaction.
I’m sorry about your experience, Clyde. This is not typical of our interactions with customers, and we’d like to look into this further. I have shared your experience with our escalations team. Please feel free to also contact us by emailing support@reservationdesk.com.
--Rachael, Review Manager
You don't permit access to government discounts and can discounts like other hotels do
Concenience
Thank you for your review, Dex. We are happy the booking process was easy!
Fairly simple…. I am a returning customer…
Glad to stay for another stay…
I’m a returning customer
Thanks for booking with us, David. We hope you enjoy your stay!
It was good and the person I spoke with was very nice
Thanks for your review, Jason. We are happy one of our representatives was able to assist you and provide excellent service!
Had done this day earlier and then the discount came up. I was not sure first request went through. I hope I have now only one booking and charge fir my 3 nights
That’s how the discount to cancel reservation fee came up
I was speaking originally with a wonderful lady on reservation phone at 9 ish am! We managed to get some money for a the reservation as she went above and beyond for us
Due to the amazing customer service
Malloree, Thanks for your review of the booking process.
The reservation steps are so easy, thank you and have a great day
It automatically appeared when I looked for the hotel website
Thank you for your review, Minda. We are happy the booking process was easy!
Easy booking great rates! Looking forward to our stay
It defaulted to this platform
Thanks for your review, Jill. We want our customers to have the best rates possible. Enjoy your stay!
Quick and easy to make my reservation which I like in this day of computers
Thank you for your review, Paul. We hope all of our customers have a QUICK and EASY booking experience!
Very helpful and good selection of rooms.im looking forward to stay at hotel dene
Simply easy to use
Thanks for booking with us, Keith. We hope you enjoy your stay!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to express this to the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.