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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Very easy to book with would do it again in the future.
Easier than calling.
Perfect no hiccups very user friendly, and accommodated all of my needs
Thank you for your review, Tyron. We are happy you had a good experience!
The booking online was ez and can't wait to stay a night
Thanks for your review, Jocelin. We are happy you had a good experience booking online.
Great service other than the ice machines an bottled water
Thanks for booking with us, Timothy!
I made a 3 night reservation with this organization and it was COMPLETELY unsatisfactory. The first person I got could not understand me properly and vice versa. She even tried to book me into the wrong hotel! After asking for someone I could communicate with my booking was made. When I arrived at my hotel I discovered that I was not given a suitable room. My wife & I both have mobility challenges and require a handicap accessible room. We were given a normal room on the second floor with stair access only. We did eventually get a suitable room in the hotel with considerable difficulty. I did specify needing a handicap accessible room. Also because of being sold out at the hotel, we could not even have a badly needed shower the first night
This situation need not have happened had your staff had the proper training and had learned to speak and understand English properly before being put on the job. Shame on you! You can be sure I will NEVER recommend you to anyone, and will also never use your service again.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy booking, we will see how it goes at check-in since we ate booking ahead of our trip the hotels amenities etc can't be judged until we arrive
Thanks for booking with us, Julie. We hope you enjoy your stay!
ANYONE READING THIS AND EVEN THINKING OF BOOKING ANYTHING I MEAN ANYTHING WITH THESE SCAMMERS, RUN, RUN, RUN! LET ME TELL YOU ABOUT THEIR CANCELLATION POLICY.
IF YOU MAKE A RESERVATION AND NEED TO CHANGE IT OR CANCEL IT, YOU MUST DO SO WITHIN 24 HOURS OR LESS OF MAKING IT! YEP! YOU READ IT CORRECTLY. DEATH IN THE FAMILY? THEY TELL YOU THAT IS NOT OUR PROBLEM. YOUR CHILD GETS SICK WHICH MEANS YOU CAN'T TRAVEL IN THAT WEEK, BUT CAN TRAVEL THE FOLLOWING WEEK? NO CHANGES, NO MODIFICATIONS, NO CANCELLATIONS, NO REFUNDS. THE REASON I PUT THIS IN ALL CAPS IS BECAUSE YOU NEED TO UNDERSTAND THIS IS NOT A LEGITIMATE COMPANY. IF YOU CALL THEIR NUMBER OR BOOK ONLINE WITH THEIR WEBSITE, THEN CALL THE ACTUAL HOTEL THAT YOU THINK YOU HAVE A RESERVATION WITH, YOU WILL FIND NO RESERVATION EXISTS. YOU'VE BEEN WARNED. There is no photo because apparently it is frowned upon to post a photo of an Anal opening. Who knew?
Tip for consumers:
Don't purchase from this company
Products used:
Unfortunately this one.
Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Just fine. First time user. Good price and just right room.
Internet suggestion
Thanks for your review, Karen. We love first-time customers! Thanks for choosing to book with us!
It was easy and made it a quick process. Thank you.
To find a hotel
You're welcome! Thanks for booking with us, Emma!
There was a fee for? I thought I was booking directly with hotel, apparently not
Thanks for your review, Bernadette. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
I am not on a computer very often and this was very easy for me!
Thanks for your review, Kathleen. We are happy our website was easy to use!
Quick and easy, for a none computer guy.
I do not have fifty words to describe my experience. I wrote down why, and i do not know any more words.
It was the option when I logged in
Thanks for booking with us, Gary. We hope you enjoy your stay!
Fairly easy and user friendly website. Booking was easy, hopeful check-in is as pleasant.
Thank you for your review, Rosa. We are happy the booking process was easy!
It was very simple to reserve our room. I only book a room perhaps once or twice a year. Your site made it so very easy.
It is what came up when I booked the room.
Thank you for your review, John. We are happy the booking process was easy!
Very easy and quick. No hassle and simple to take care of
Thank you for your review, Alex. We hope all of our customers have a QUICK and EASY booking experience!
My husband and myself made a reservation on 11/10/2023 and cancelled on 11/11/2023, received confirmed email that I would have a refund of the amount, still nothing, called 5 times and was then told refund would be on my card 12/1/2023. I am literally on the phone now with TravelPass, and I have to explain the story ever time, SO FRUSTRATING! I would never recommend this company and I am in the travel industry. I will now be asking every company/ hotel/ vacation site if they are affiliated with this agency, if so IT"S A NO FOR ME. FRAUD may be just it, I have reported this business as well...
Products used:
None
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We're sorry to read about your experience and the time it has taken to receive your refund. While refunds aren’t guaranteed, we will do our best to help you. I will follow-up with our escalations team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I booked a hotel and cancelled within 3 hours on the same day. I thought I made it directly with the hotel. Their cancellation policy said I was required to cancel the day BEFORE I made the reservation to get a refund. I sent an email and NEVER got a response and NEVER got my refund. How are they still in business?
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was informative and simple. I had no problems moving around
No particular reason.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review of the booking process, Timothy. We are happy you had a good experience!
The online booking process was simple and easy to follow.
I do most of my shopping online.
Thanks for your review, Gerald. We are happy you had a good experience booking online.
Very easy to select the dates I am interested in and then make payment.
Friends are meeting us there.
Thank you for your review, Gary. We are happy the booking process was easy!
Easy to book and secure the room for my upcoming trip
Thanks for your review, Jacob. We are happy you had a good experience using our website.
I like how easy the interface was. Direct and user friendly! Will use it more.
Because my girlfriend recommended it
Thanks for your review, Jacob. We are happy you had a good experience using our website.
Excellent experience making my reservation. Easy to navigate Rio's web site!
I usually have a complicated time navigating web sites
Thank you for your review, Rebecca. We want you to have the best experience possible booking with us!
Been there before
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Abby. We are happy the booking process was easy!