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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
It was easy to book with this site. The steps were simple and took a short time.
That’s what I saw
That’s what I saw
Easy to book my room using your site. Took minimal time.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review, Wendi. We are happy you had a good experience using our website.
Easy to get thru the site and pick room. Took just a little time.
Thank you for your review, Dennis. We are happy the booking process was easy!
I love the convenience of booking online rather than having to wait on hold to reach an agent.
Close to my work office.
Thanks for your review, Gina. We are happy you had a good experience booking online.
Love The Seaview. Used to go so much back in the day that the valet would remember my name when I pulled up.
Thanks for booking with us, Michael. We hope you enjoy your stay!
It was extremely easy and very fast. The follow up confirmation was quick and helpful with the reminders.
Thanks for your review, Gail. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
It was fast and easy with no issues. I found a room that was both affordable and accommodating.
Quick and easy.
Thanks for your review, Lisa. We are happy you had a good experience booking online.
Always wonderful, people there treat us with respect rooms are clean and staff are wonderful.
Easiest to deal with
Thanks for booking with us, Karen. We hope you enjoy your stay!
Couldn't figure out how to book 2 queen beds or a king bed :(, they helped me contact the hotel and now have 2 queen beds.
Going to concert
Needed a hotel
Thank you for your review, Julia! We are happy you received the help you needed.
--Rachael, Review Manager
Going to concert
Online Booking was simple and quick. It was easier to see totals than other sites.
Location & Price
Thanks for your review, Shirley. We are happy you had a good experience booking online.
I had to book for work during my busy work day. Doing it was quick and painless.
Can't remember.
Thanks for your review, Ida. We want our customers to have a quick and enjoyable booking experience.
I am not a big computer user and the website was straight forward and easy to use.
Simple to use
Thanks for your review, Sandra. We are happy you had a good experience using our website.
I go to the same motel for 10 years I'm happy to go again
Thanks for booking with us, Ana. We hope you enjoy your stay!
Very easy to make my reservations online. Quick response back confirming my reservations.
Thanks for your review, Salvatore. We are happy you had a good experience booking online.
I was in NYC and needed to book a hotel to stay the night. I call a trusted hotel site and unknowingly was connected to a third party booking agent - Reservationdesk.com. They took all my information and charged my credit card and gave me a confirmation number and the email said guaranteed booking. When I arrived at the hotel they had been booked for days. There was never a room available. It was late and I was traveling with two children so I began trying to secure a room elsewhere. I figured since I never checked-in and there was never actually a room available I would call in the morning to make sure they knew what had happened. The girl I spoke with had a hard time understanding what we had been through. She said she could not reverse the charges. I asked to speak with someone who could help me, and the next person was unwilling to help me either. I have been charged $330 plus a $15.99 booking fee for a room that never existed. Reservationdesk.com is a scam if you have a problem they will never be able to assist you. I have filed for a fraud investigation with my credit card company. What a nightmare.
Tip for consumers:
Do not use 3rd part booking agents their sites say guaranteed but it isn't.
Products used:
never used the product -
Shannon, I'm sorry about your experience and what happened when you arrived at the hotel. Thank you for bringing this to our attention. I have shared your information with our customer service manager. Know that we will do our best to find a solution to your situation. Please feel free to reach out to the escalations team at support@reservationdesk.com. --Rachael
I made a reservation under the impression I could cancel the same day for a full refund. I canceled 7 minutes after making reservation and everything looked fine. I did not receive full refund and they told me I had to cancel before 1am. I didn't make the reservation until 6:04pm and canceled at 6:11pm. I canceled because of room preference but upon reentering to change, it took me to booking.com and Booking.com was $70 cheaper.
Tip for consumers:
Pay attention to cancellation “time”. It’s very deceiving, the time is early AM hours. Customer service is no help. They know what they’ve done and you almost hear them laughing because they’ve done it again.
Products used:
Booking.com
Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to use, very easy to navigate the site, reviews were very helpful
No particular reason
Thanks for your review, Carl. We are happy you had a good experience using our website.
👍🏾👍🏾👍🏾👍🏾 thank you great service will do again thank you
Someone told me to
You're welcome! Thanks for booking with us, Gwendolyn!
Look forward to staying with you again. We have stayed at Jots a total of three times and have enjoyed all of them. I hope the Salmon are running so that I can get some fishing in.
Better prices than on line motel sites
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Keisha. We are happy our website was easy to use!