- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Easy reservation only there was no place for military discount
Easy to book but why are you requiring a multiple description
It's what came up
Thanks for your review and feedback, John.
Had to cancel our room due to family medical emergency. It took 7 weeks to get a refund and we had to get the hospital/doctors to write a explanation of why it was a medical emergency. That was a total waste of medical professionals and my time. They were terrible any time I called to request an update on the refund process as each time it took at least 25 minutes to even talk to someone that attempted to explain why. It was always the same "their policy"... I would highly recommend that no one ever uses reservationdesk.com to book hotels or any other travel needs. It is fine if you do not incur a problem but if you do I know you will be as disappointed as I was and will regret ever using their site. Not sure how they get a 90% satisfaction rating I can only guess that 90 % of the time you don't need to cancel or adjust your travel plan. But if you are in the 10 % that needs to cancel or change something you will be 100% disappointed and frustrated with their impossible refund process. Extremely poor process and a big waste of time and money.
Tip for consumers:
Do not use reservationdesk.com, you will be very disappointed. terrible service
Products used:
hotel booking service
I'm sorry to read about your experience, Robin. We want our customers to have the best experience possible when booking travel with us. I will share your experience with our customer service manager. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
Fast and efficient way to book a room and the confirmation was text to my phone within minutes
Easy to do, good room rate and found what I was looking for.
Thanks for booking with us, Laura! That’s great you received your confirmation in a timely manner!
I was trying to book a reservation with Lady Luck/Isle of Capri. I incorrectly booked with Lulu, MS on the ReservationDesk site but meant to book with Black Hawk, CO. When I arrived at Black Hawk and noone could find me, it was discovered via confirmation email that I had booked for Lulu, MS. Luckily they had a room and I booked again. I called ReservationDesk to cancel and get most of my money back and was told NO.
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy and simple to book, no complications and overall I just had a good experience
Thank you for your review, Greven. We want you to have the best experience possible booking with us!
Quick and easy to use best way by far to reserve directly with the hotel
Simplest way to book
Thank you for your review, Paula. We hope all of our customers have a QUICK and EASY booking experience!
It was quick and easy to make a reservation. I was pleased with the service.
This website came up when I made the reservation with the hotel.
Thank you for your review, Christine. We hope all of our customers have a QUICK and EASY booking experience!
Quick and easy to make reservation, the hotel is staff that help me with some issues was very helpful and answered my question. I have stayed in this hotel and is beautiful
Love this hotel and their staff
It was good, it was fast and easy, didn't have any problem with the service
Thanks for booking with us, Leonardo!
Called, but never got an answer. Tried to make reservation by phone to receive Expo rate...no answer. Made online.
To get rooms for a sewing expo
Recommended by expo site
Thanks for your review, Gail. We are happy you had a good experience booking online.
This is my third time,good service and good work.
My experience with this clean and decent people.
Thanks for booking with us, Magnus!
I booked four rooms for three days each, I cancelled two rooms the first day because of family situations. According to the policy I would only have to pay for one day. Every time I call reservation desk I get a different story. They stated that they would email the acknowledgement of cancellation authorizing the hotel to make the refund. They never did and when I followed up with they email. Word to the wise. DO NOT USE RESERVATION DESK!
"THEY ARE CROOKS"
Tip for consumers:
DON'T USE RESERVATION DEPOT!
THEY ARE CROOKS!
Products used:
Hotel reservations
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Because of the winter storm this week in Houston I was unable to make my Friday reservation. I called to see if I could modify the reservation to Saturday. I spoke to two people, the first flat out refused to help saying the original date was non refundable. When I explained that this was an Act of God preventing me from coming and I was modifying not canceling she didn't care. The second person said he was try to help and after 20 mins of back and forth he said that he could give me a special rate of $80 for the second night (the first booking was for $100). Again I tried to convey the seriousness of the weather preventing my arrival on Friday and he said this was the best they could do. It is deplorable that they refused to assist with a modification to a reservation due to something that was completely out of my control. I would have understood if I was trying to cancel or maybe even a $20 change fee that I would have been happy to pay. But to refuse to assist or charge basically the same price for the change was unacceptable. I had to eat the $100 charge and make a new reservation for $75 (through the hotel directly). I will never use this service again and discourage anyone from issuing this scam of a business.
Products used:
Hotel room
Thanks for bringing this to our attention, C S. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was good and easy to use I would refer it to others
Easy and convenient
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your review, James. We are happy our website was easy to use! Thanks for recommending us!
Not sure if it's a great website or not, but we'll see
It choose me
Thanks for booking with us, Myeishia. We hope you enjoy your stay!
Great experience, thank you
Great experience, thank you
Great experience, thank you
Great experience, thank you
Great experience, thank you
Great experience, thank you
To make a reservation at a hotel I want to stay at in Tennessee
Thank you for your review, Valerie. We want you to have the best experience possible booking with us!
Easy navigation. Received confirmation immediately.
A friend informed me.
Thank you for your review, Cassandra. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Very good so far haven't stayed yet hope to soon will let you know after the first day
Thanks for booking with us, Stephen. We hope you enjoy your stay!
It was okay but constant requests for comments on experience are a very big problem.
It was what was offered.
Thanks for your review, John. We appreciate your feedback.
Very clear information with room selections! Just what I was looking for.
Best price & good comments.
Thank you for your review, Chen. We are happy you had the information you needed to make a reservation.
The reservation process was extremely easy & pain less
Easy, user friendly process
Thank you for your review, Mary. We are happy the booking process was easy!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Raymond. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.