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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Quick and easy process! It was super quick and easy to make our reservations. We are excited for our stay and appreciate how easy it was.
It popped up on my search
Thank you for your review, Christine. We hope all of our customers have a QUICK and EASY booking experience!
So far so good but have always liked the Hamptons. It is our preferred hotel.
Thanks for booking with us, John. We hope you enjoy your stay!
Very smooth process and very self explanatory. Awesome deals as well
It was very helpful in showing what the room has to
Offer
Thanks for your review, Jerick. We are happy you had a good booking experience. Our goal is to provide our customers with the best rates possible.
It was quick & easy! Process was great and not time consuming. Very appreciative!
Thank you for your review, Keith. We are happy you had a good experience!
I've stayed at your Comfort Inn before and love the accommodations. The people that work the front reservation desk are always very helpful and courteous...
Wedding coming up
Debbie, Thanks for your review of the booking process.
Fast and easy to use, able to get a booking in a hotel that was booked solid
Just popped up
Thank you for your review, Heather. We are happy the booking process was easy!
This was easy to use. Everything was easy to understand and use.
It was the option on my phone.
Thanks for your review, Sally. We are happy our website was easy to use!
I had to make changes to my original reservation and with RD's help it was completed.
That was the number I was given from the website.
Thanks for your review, Kendra. We love providing excellent service to our customers.
Easy marking reservations online can't wait for vacation!
I've stayed before excellent experience!
Thanks for your review, Uvaldo. We are happy you had a good experience booking online.
Easy and quick. Needed to find somewhere pretty quickly as I didn't have much time
Convenient option
Thanks for your review, Theresa. We want our customers to have a quick and enjoyable booking experience.
Easy stayed there before when we have to be at the hospital very nice experience
Stayed there before during hospital visits
Thank you for your review, Billie. We are happy the booking process was easy!
Easy to use reservation process. Simple enough for non-savvy website users.
It was on the hotel website.
Thanks for your review, Sandra. We are happy our website was easy to use!
We called and asked for a reservation at Quality Inn
In Morganton, NC. The representative tried booking a
Room first at Red Roof Inn. We told him no that it was
Quality Inn in Morganton, NC. He said ok. He then
Booked a reservation at what we thought was in Morganton, NC.… wrong …this incompetent individual
Booked it for Birmingham Alabama. We asked to
Confirm it was in Morganton, NC he said yes 3 times.
After getting our credit card information and then us
A confirmation number we waited for an email. We
Finally received it and found out where it was actually
To …Alabama! We called the customer service manager and after waiting over 40 minutes we were able to talk to someone but was told we could not transfer our room from Alabama to North Carolina. Seriously? We played
Phone tag for over an hour only to be told that it
Would be under investigation and we didn't know if
We would get a refund for 5 to 7 business days. All we
Wanted was to transfer and get a room where we
Asked for to begin with. If an employee messes up
Then fix it. This was not our mistake! We were told we
Could book another room but needed to pay again for
It. Don't think so! We wound up staying on a love seat
And a small air mattress at a relatives. We will never
Use this company again. Pretty bad when you the
Customer gets swindled for over a $100 and told that
Sure will charge you again for our mistake! The crazy part, my wife is disabled and we couldn't even afford
Another room! Thanks reservationdesk.com for caring
About your customers!
Tip for consumers:
Don’t make reservations with this company.
Products used:
None
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Everything went well with our reservation. We are looking forward to our visit to LaCrosse.
Thanks for booking with us, Jody. We hope you enjoy your stay!
My late twin brother and I have been coming to the Silverton for 5 - 6 years. He was the organizer and discovered the Silverton when SouthPointe was filled. For every trip to LV it has been the Silverton - Bass Pro Shop!
It was very simple and fast. I rarely made reservations because my brother liked doing the detail work for our trips.
Easy, efficient, fast. I had no trouble at all in making this reservation for 2 months in advance.
Thanks for your review of the booking process, Kristen.
Hello, I had a work trip planned and when I attempted to cancel (work plans changed) and accept the cancellation fee the customer service rep (Alexandra) became passive-aggressive and rude and kept speaking over me and repeating the cancellation policy when I wasn't even disputing it. In fact, the trip was made already after the date for the cancellation policy. I was just trying to get the amount to be refunded when she again repeated the cancellation policy that I was not disputing. She then called me back and accused me of hanging up on her and said she would not cancel my reservation and then asked me if I wanted to cancel it. So very strange. After attempting to escalate it to a manager, she said none were available and I had to call back. Well, every time I did, she answered and repeated the same and said I could not be called back by a manager. Is this correct? If future business is important, I would really like to talk to a manager, so this unnecessary and unpleasant experience does not happen to someone else. Looking forward to a call from someone to resolve this! Have a great day!
Tip for consumers:
garbage customer service
Products used:
partial
I'm sorry to read about your experience, Ryan. This is not typical of our interactions with customers, and we’d like to look into this further. Please feel free to reach out to our customer support team by emailing support@reservationdesk.com. --Rachael
Thought I reserved a room thru Doubletree. When I asked for the receipt at the hotel, they informed me it was thru a separate company. Doubletree in Phoenix was great, make no mistake.
When I obtained a copy of the receipt from Reservation Desk, there was a $149.03 charge for Taxes and Fees. When I asked for the breakdown, they advised they could not furnish this information.
This stay was work related and I need to get reimbursed, however my company stated without a breakdown, they can not properly process my receipt.
So not only am I having to take a loss, but I question why the Taxes & Fees are almost as much as one night in the room. I did not require or commit to any additional services and Double Tree stated they would charge on a separate document, not the reservation one.
So please beware...
Date Description Charges Credits
03/03/2022 HOTEL* BOOK ONLINE (Visa xxxx-xxxx-xxxx-7410) US$539.62
04/07/2022 Deluxe King Suite Non-Smoking - 1Room US$187.84
04/08/2022 Deluxe King Suite Non-Smoking - 1Room US$187.76
NOTE: All incidentals and other charges will be
Separately handled upon check-out Subtotal: US$375.60 US$375.60
Taxes + Fees: US$149.03
Service Charge: US$14.99
Total: US$539.62 US$539.62
Due at hotel: US$0.00
Tip for consumers:
Stay Away
Products used:
N/A overcharge
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Amanda. We want our customers to have the best rates possible.