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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Came up as top search when looking for a specific hotel - I thought I was booking directly through the hotel... until I needed to cancel my booking... very tricky and deceiving. And when I figured it out and had to deal with them?...
Horrible. I'm surprised they can ethically be in business. I booked two rooms and then canceled them on the same day - canceled within hours of booking. One room was booked through Reservation Desk; one was booked through the hotel itself. Reservation Desk claims they "follow the hotel cancellation policy"; however, Reservation Desk did NOT refund the room booked through them and the hotel DID refund the room booked through the hotel. It's clearly not true to say you "use the hotel cancellation policy" if you're not doing the same thing the hotel is.
When I called Reservation Desk to inquire, they told me "you didn't cancel within the required window". My reservation (made on 11/30/2018) came with a statement that I must cancel before 11/29/2018) to receive a refund - that's physically impossible! So it's basically their way of saying "non-refundable". And to top it off, they do NOT follow hotel policies as they claim - which is proven by the hotel itself having no issue with refunding me for the second room.
Customer service was of no help and didn't seem to care.
Very unethical and seems like a scam to me. Not worth the $10 I would have saved by booking through them vs. the hotel directly.
I will never use them again and caution others to do the same! BEWARE!
It was fast making a reservation with Reservation Desk.
Thanks for your review, Gina. We want our customers to have a fast and enjoyable booking experience.
On 05/09/2022, The service rep for reservationdesk.com booked a room for me at the Candlewood Suites in Mt. Pleasant, TX, not Mt. Pleasant, SC, where I needed to be. After I checked with the correct hotel almost immediately (something didn't sound right on the call even though the service rep kept assuring me all was in order) and found no reservation, I cancelled my reservation through reservation desk.com immediately. No wiggle room on the $14.99 service charge, even though they did absolutely nothing for me. I was charged for the "pleasure" of having them screw up my hotel reservation, and causing me extra effort. I did not use them further for my trip plans, nor will I use them again. I am just glad I checked the reservation status at my intended hotel immediately after my call. Otherwise, I would have been standing at the check in desk in Mt. Pleasant, SC with no reservation, and the Candlewood Suites in Mt. Pleasant, TX would have been charging my credit card for at least one night's stay. Be wary of this site/service.
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I did not have a good experience. I was not trying to use your service this was a mistake on my part. I am sure you might be ok for other people but not for me.
I did not choose this was a mistake
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I was surprised by how high the fees are. Normally when booking a hotel room, a special offer, as this was, includes all taxes and fees. That was not the case with this offer. Very misleading.
Member of the Choice Hotel group.
I booked here because I had a membership and they deleted my membership account. I had to start a new membership and lost the credit I had earned.
To use/gain points
Thanks for sharing your experience with us, Sandra. You may want to speak with the hotel staff about hotel points when you check in. Although our company focuses on finding the best rates available, we are not involved in individual hotel reward programs. You may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Rather than using expedia or booking.com was happy to use the actual hotel reservation site.
Thank you for your review, Lisbeth. We are happy the booking process was easy!
Although the billing is under construction/renovation found it to be very clean and quiet
Thanks for booking with us, Richard!
I appreciated follow up on the received confirmation.
Thank you for your review, Anna. We are happy you had a good experience!
Great experience thank you. Easy application 3 mins I am done
Always do once a year.
Thank you for your review, Gordon. We want you to have the best experience possible booking with us!
This was an acceptable experience. There were no issues noted.
Looking for reservation.
Thank you for your review, Martin. We want you to have the best experience possible booking with us!
Using the reservation desk was a quick and easy process.
I was looking for a hotel with availability and this one popped up
Thanks for your review, Penelope. We want our customers to have a quick and enjoyable booking experience.
This has to be the worst booking site I've ever used! Was charged 100.00 for taxes & fees for a 95.00 room? Took 2 full days to cancel room with multiple phone calls 1 call was told needed a attorney. TO CANCEL A ROOM? NEVER EVER AGAIN!
WORST BOOKING SITE EVER
Tip for consumers:
DON'T
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
This place is very clean, the employees are very friendly and very nice as well.as helpful
Internet search
Thank you for your review, Ethel. We are happy the booking process was easy!
You said at booking you were only charging my card 14.99 and you charged the entire amount of hotel stay at booking sent my acct into overdraft I saws not planning on using that acct to pay for trip
Put on hold just to get In sorry for the mis understanding
I thought I was booking with a holiday inn directly
Sorry for the confusion, but we appreciate you sharing your experience. Like many online travel agencies, we charge your credit card at the time of the reservation to ensure you receive the best rates possible. Often hotel rates change based on demand. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I went to what I thought was the website for the hotel in Miami, FL. However, when I clicked on the book it icon I was taken to another site. I did not realize this was not the hotel's private reservation site and attempted to book a room. I received an error message and after reviewing the information, tried to book the room again. It still did not work and as a situation arose that required my attention, I closed out the screen and was planning to call the hotel and make the reservation. I then received 2 emails stating I had 2 reservations under 2 different confirmation numbers later on that day. I had to leave the office so decided I would get in touch with them in the morning and cancel one of the reservations. I called them numerous times trying to resolve this. Talked with the hotel who had not been paid for either reservation and advised me to contest at least the 1 room, which I did. And when we arrived at the hotel, the reservation had still not been paid so we had to pay again. We are now fighting with our credit card company about the SCAM double booking from www.reservationdesk.com and the terrible service they offer. We paid 3 times for 1 room because of their scam! STAY AWAY FROM THIS COMPANY!
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
So far so good, I have yet to experience the actual guest stay. I have no comment regarding the event as yet.
I thought it was the hotels reservation desk, not a third party. This type of things may lead to scams.
Thanks for booking with us, Vera. We hope you enjoy your stay!
Good easy to book. Had rooms available and good info on website
Thanks for your review, Brian. We are happy you had a good experience using our website.
I find myself witting this review out frustration and with no one to turn to. I recently did a reservation Thru Reservation Desk, com called their number to book a room in Sheboygan Wisconsin for four nights. First flag should have been that they had to break my reservation of four nights into three different reservations. Second flag That i should have notice is the constant placement on hold by their customer service personnel. But what really placed the icing on the cake was when I asked the front desk at the hotel I was staying for a copy to provide my company for reimbursement. When I viewed the statements and the difference in cost was an eye opener. Double the amount that I should have paid, Now I clearly understand that there will be a fee to pay for the service they provide and I have no issue with that. What I don't understand is the service fee+ TAX + another service that they can not explain. So for a room that would normal cost $112.00 they end up charging $162.12 per night. This site is a rip off to the consumer who is looking for a fair price and help. I will never reserve thru them again. And you my friend out there are thinking of reserving thru them you better think twice because the will cheat you too,
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Shocked at the taxes on a $264 a night room. Booking was fine
Thanks for your review and feedback, Keith.
The site was super easy to maneuver! And it actually had a better deal than a competing site. Saved $100!
Found a better price!
Thank you for your review. We are happy the booking process was easy!
Quick response for reservation. And fast confirmation.
Easy and quick
Thanks for your review, Linda! That’s great you received your confirmation in a timely manner!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.