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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
All the options were clear and easy to navigate and booking our reservation was a quick process.
The internet took me to this site.
Easy online booking thank you in advanced can't wait to arrive
Thanks for your review, Sterling. We are happy you had a good experience booking online.
Easy to deal with no problem making my reservation
Thank you for your review, Gary. We are happy you had a good experience!
Quick and easy to navigate. Easier than the resort website
Thanks for your review, Heidi. We are happy you had a good experience using our website.
Easy to check rooms out and get the room booked. I would recommend.
Thanks for your review, Rich. We are happy you had a good experience booking online.
Easy and fast. Good price at a great place. I would use Reservation Desk again
Price and simplicity
Thank you for your review, Ha. We are happy you had a good experience! Enjoy your stay! We look forward to your next reservation with us.
Making reservations through your website was easy to follow.
I have a business meeting being held at the conference center and prefer to use the website to make my reservations.
Thanks for your review, Bobbette. We are happy our website was easy to use!
A faster way to reserve. You gave all the necessary information.
Easy to book reservations.
You're welcome! Thanks for booking with us, Mary!
Easy to do, picked the room and dates with no difficulty at all
Friend recommended it to me
Thank you for your review, Kris. We are happy the booking process was easy!
Dishonest. Gives faulty information. Spent hours on the phone with them. Won't return emails. No action was taken to resolve our problem. They overcharged us by $150.
Tip for consumers:
Don’t use the site. They will overcharge you and you won’t get refunded.
I'm sorry about your experience, Thomas. We want our customers to have the best experience possible when booking travel with us. I will share this with our customer service manager. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com.
I was able to identify my room options. Fast and efficient way to book the room.
It was the portal provided for online reservation
Thanks for your review of the booking process, Marie.
Easy to use...and understand...very fast.everything was spelled out what to do.
Thanks for your review, Rick. We are happy our website was easy to use!
I found it confusing to be redirected to the pay-over-time site.
Thanks for your review and feedback, James.
So far, so good. It certainly was a quick way to book a room.
It was the first link I came too. I thought I was dealing with the hotel directly.
Thank you for your review, Barbara. We are happy you had a good experience!
Easy check in, comfortable, quiet and clean and friendly staff.
Ease of use
Thanks for booking with us, James!
The reservation process was easy and informative and professional.
Choices online
Thank you for your review, Beverly. We are happy the booking process was easy!
It's good. This is where I always stay. I like this hotel.
Thanks for booking with us, Adam. We hope you enjoy your stay!
Easy sign up - we are looking forward to our stay.
Family wedding
Thanks for your review, Patti. We love providing excellent service to our customers.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Leslie. We want our customers to have a quick and enjoyable booking experience.