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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
Cancel but do not get back the service fee of 15.99. Should make it more apparent on the web site.
I thought it was thru the hotel.
Very quick to make a reservation from start to finish
Thank you for your review, Nancy. We are happy the booking process was easy!
Very good………. It was smooth and a very good we have stayed here before but it was years ago
Thank you for your review, John. We are happy the booking process was easy!
So far so good, got a good reservation for a good price
Thank you for your review, Gail. We are happy you had a good experience! Our goal is to provide our customers with the best rates possible.
Very convenient, very fast.
Very user friendly……………
Friend staying there
Thanks for your review of the booking process, Ken!
Efficient and clear. Easy to work on website. Choices of rooms were acceptable
Thanks for your review, Donald. We are happy you had a good experience using our website.
Website provides good information and pictures along with detail of accommodation.
I felt it was more direct to the hotel than other 3rd party
Thanks for your review, Kim. We are happy you had a good experience using our website.
Easy reservation Wondering what 'Hotel Booking Service Fee', $15.99, is all about.
Stayed there before
Thanks for your review and feedback, Barbara. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us.
Online experience was user friendly, had no issues.
All information I needed was provided by the touch screen,
Thanks for your review, Ross. We are happy you had a good experience booking online.
Booking my hotel was very easy and took less than 15 minutes.
They provided lower prices than other websites
Thank you for your review, Dianne. We are happy the booking process was easy!
Booking process was quick and easy to navigate through.
Convenience.
Thanks for your review, Craig. We are happy you had a good experience booking online.
Easy to reserve through this portal. Would recommend
Thanks for your review, Meghan. We are happy our website was easy to use!
Quick and easy reservation process but with a 15.00 fee.
Did not realize that I did.
Thanks for your review of the booking process, Kelly.
Reservation is easily accomplished. Clear instructions.
Chosen automatic
Thank you for your review, Byron. We are happy the booking process was easy!
Only place I was able to book a room for your hotel All other online efforts were not successful.
Thanks for your review, Bruce. We are happy you had a good experience booking online.
Booked for Sturbridge MA this clowns booked Smurya GA now they want to pay for their mistake, Make sure you are dealing with the real hotel operations.Not these 3 party crooks
Tip for consumers:
hang up don1t get burned
Products used:
booked in wrong state wrong city their fault not mind
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I wasn't aware that the website for the motel that I went on re-directed me to reservationdesk.com where I plugged in my information for a one night stay in Hayward WI. Not even two hours later I had to cancel b/c of illness in the family and when I tried to get cooperation from the customer service and his supervisor, I was only told "no refunds" and "is there anything else I can help you with?" They charged me the ENTIRE night's stay plus a booking fee of $15.99, total of $171. IMMEDIATELY too! I said, ok, if you're charging me, I'm staying in the room, I'll find something to do in Hayward instead of seeing my grand daughter's dance recital. NOPE! They wouldn't reinstate the room no matter what, only said "is there anything else I can help you with?" So I told her, I know you can take the money, and then comp another room. NOPE! Would not do that either. SO, I called the motel directly and explained what I just said here and she goes, SURE! We will put you in a room, no problem. So, this reservation desk is absolutely a scam! DO NOT USE IT! They are rude on the phone, unsympathetic and the poorest customer service ever! And can't speak English!
Tip for consumers:
Don't use Reservation Desk EVER!
Products used:
Motel Room
Thank you for your review, Cindy. I'm sorry about your experience and for any confusion. I have shared your feedback with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com. --Rachael, Review Manager
Very easy to make reservations online. Look forward to our stay in this historical hotel.
This was the option for online booking
Thanks for your review, Teri. We are happy you had a good experience booking online.
Thanks the web site used for the reservation was easy to use.
Thanks for your review, Jeffery. We are happy you had a good experience using our website.
Based on my experience, "Reservation Desk.com" is a very deceptive website for making reservations at motels/hotels. To make my reservation, I dialed a number that I thought was the hotel; a booking agent answered the phone with the response "Reservation Desk" (I thought this was the reservation desk at the hotel). He required lots of information that was already available on the Choice Priveleges Website and then completed my reservation. The booking agent said he was saving me $30.00 to $40.00 on the reservation, but never mentioned the fact that I would be charged $15.00 for this service.
As it turned out, if I had gotten the Choice Hotel's reservation service desk, I could have gotten a price that was almost exactly the same as "Bargain Price" the "Reservation Desk" agent got for me without paying the booking service a $15.00 booking charge!
Booking a room with this company was totally my mistake. Certainly, I will avoid the "Reservation Desk" Booking Service in the future. My review is written to help other travelers avoid my mistake.
If you want to book your own reservations, be careful to avoid "Reservation Desk." If you need assistance in making reservations and are willing to pay an additional fee (for me, it was about $18.00 for a one-night stay at a hotel that cost about $110.00), then you may find booking services such as "Reservation Desk" to be helpful.
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. I will share this feedback with our team. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Christine. We appreciate your feedback. I will share your experience with our escalations team.
--Rachael, Review Manager