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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
See above comment. I really hate being forced to provide reviews
No choice See above comment. I really hate being forced to provide reviews
Coral, thanks for taking time to rate and review your online booking experience. We appreciate your feedback.
Very easy. Done online. Fifty characters not needed
Done online.
Thank you for your review, George. We are happy the booking process was easy!
Booking was easy and quick. No issues in finding the right site.
By accident
Thank you for your review, Arnold. We hope all of our customers have a QUICK and EASY booking experience!
Easy and friendly reservation system. Excellent hotel in a convenient location. THANKS
Competitive rates as opposed to rates elsewhere
You're welcome! Thanks for booking with us, Francisco. Enjoy your stay!
Ok so far fast. Hope to be there for birthday and anniversary
Did not do reservations desk.done on line
Thanks for booking with us, Linda. We hope you enjoy your stay!
Very easy to book our room and I received confirmation of booking quickly.
It was easy to use.
Thanks for your review, Kim! That’s great you received your confirmation in a timely manner!
The page is user friendly. I received a great rate.
Thanks for your review, Wanda. Our goal is to provide our customers with the best rates possible.
No problem with the reservation, but I detest surveys.
Thank you for your review, Dennis. We are happy the booking process was easy!
Smooth, up until I had to use 50 characters. I do not like surveys.
I really do not like surveys taking up my time.
Thanks for taking time to rate us and leave a review, Danny. We appreciate your feedback.
I would like to be able to request a specific room. Is that possible?
Offered 11% off
Thanks for your review, Kim. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
Quick easy booking for our quick trip drop to Southern California for a memorial service. We had stayed in this hotel before Covid and enjoyed the breakfast and easy in and out service.
Nancy, Thanks for your review.
Thank you it was good booking Everything was good I appreciate reservation desk help
You're welcome! Thanks for booking with us, Sreenath!
It was very easy to book a hotel room and they gave us options to what rooms would fit us
My daughter and son in law book their all the time
Thank you for your review, Alfred. We are happy the booking process was easy!
A little confusing! I chose this hotel because it was $58 a night. After I booked there was tax fees and service charge and the price was $99. And it wasn't explained!
Need to have test at National Jewish
Virginia, Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation.
My service was great because I was able to get it done on line.
Easy to work.
Thanks for your review, Terrance. We are happy you had a good experience booking online.
Quick and easy service. Front desk very friendly and remembered me from past visit
Thanks for booking with us, Karen!
Pleasant experience. Fun weekend. Nice accommodations and casino
Thanks for booking with us, Steven!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, Jefferey. We are happy you had a good experience using our website.