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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
No waiting time on the phone. Fast and easy booking! 😊
Easy access
Very quick, easy booking. Able to choose for myself
It was an easy way to book
Thank you for your review, Dana. We are happy the booking process was easy!
Past stays have been very good. Easy to reserve. Thank you
Thank you for your review, Janet. We are happy the booking process was easy!
Easy to make reservation. The online service was very efficient.
Thanks for your review, Susan. We are happy you had a good experience booking online.
I love staying at the Hotel Faubourg. The Reservation Desk is very easy to use.
Fast and easy.
Thanks for booking with us, Glenn. We hope you enjoy your stay!
The restaurant food and service was above and beyond the online booking was easy to use.
Thanks for your review, Casandra. We are happy you had a good experience booking online.
Easy to use the site. The person I talked to was very helpful.
Attending a party near the hotel
Thanks for your review, Mary. We are happy our website was easy to use!
It was good service as soon as I booked my room I received my booking confirmation
Because they made it easy to book their hotels
Thanks for your review, Diana! That’s great you received your confirmation in a timely manner!
Easy to use but there is a fee to use the convenience
Thanks for your review, Michael. We are happy our website was easy to use!
Very pleasant experience! We didn't have any issues finding what we needed at a great price
We heard about it from a friend!
Thank you for your review, Laura. We want you to have the best experience possible booking with us!
STAY AWAY-THEY PRTEND THEY ARE THE HOTEL CHAIN-DO NOT LET YOU CHANGE NUMBER OF DAYS-TAKE FULL MONEY-LIE TO YOU THE HOTEL CHAIN WILL NOT GIVE REFUND-SEND SAME E-MAIL MESSEGE TO ANY REQUEST. THE MOST UNCARING BOOKING COMPANY TO CUSTOMER REQUESTS
I am sorry to read about your experience, James. Reservation Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and assist millions of customers every day. We want to ensure our customers have a positive experience using our reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Online reservations was very easy to place my reservations and received confirmations right away.
Thanks for your review, Frank. We are happy you had a good experience booking online.
Sleep good good people nice rooms good people good food
Thanks for booking with us, Crystal!
Quick and easy. Needed hotel to stay in this area to visit archeology sides i
Thanks for booking with us, Barbara. We hope you enjoy your stay!
The sight is easy to use and provided options for my trip.
Great room rates
Thanks for your review, Anita. We are happy our website was easy to use!
It was great other than a giant centipede in the bathroom sink lol
Thanks for booking with us, Laura!
Very easy to use. No problems at all. Found it online and booked what I needed easily.
Easy to use, convenient and I got what I wanted in a room.
Thanks for your review, Maria. We are happy our website was easy to use!
Easy to use
Easy to understand. Less time than usual reservation processes.
Less time to reserve
Thanks for your review, Karla. We are happy you had a good experience booking online.
Easy internet reservation on line and great deals from the hotel.
Due to family history staying with Double Tree by Hilton.
Thanks for your review, Melisa. We want our customers to have the best rates possible and an easy online booking experience.
Easy, fast and simple. Quick confirmation response.
It was there when I searched up hotels.
Thanks for your review of the booking process, Shawnda. That’s great you received your confirmation in a timely manner!
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thank you for your review, Francine. We hope all of our customers have a FAST and EASY booking experience!