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Reservation Desk has a rating of 4.5 stars from 5,884 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Reservation Desk most frequently mention good experience, easy process, and book online. Reservation Desk ranks 2nd among Vacation sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
48,601 reviews
Booking online was easy and everything went as planned. This is a trip to New York to celebrate my birthday with my daughter. We are looking forward to relaxing in this hotel in all its amenities in walking the city and Rockefeller center during the Christmas time.
Deceptive web work had me thinking this was my Hotel's website. It was not. After the "non refundable" booking was made the confirmation came in with a specific item listed missing. Called the actual Hotel after speaking with reservation desk and got it corrected but, it ended up costing $100 extra that the hotel normally doesn't charge.
I was done in 10 minutes, about all the time I had to waste.
I was in a hurry
Experience with H. Inn has been good
We had email confirmation but when arrived there was no space at hotel
Hotel staff was just as horrible
Christina, we're sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. I will share your experience with our customer service manager so we can look into this. Please feel free to reach out to customer support at support@reservationdesk.com.
--Rachael, Review Manager
The navigation was easy and good done done done done done
Thanks for your review, Madison. We are happy you had a good experience using our website.
It's fine. Neither better or worse than competition.
None of your beeswax.
Thanks for booking with us, Jaime. We hope you enjoy your stay!
No issues
Ease of site use
And wonderful response from the reservation desk
Early reservation needed
Close to the wedding I am attending
Thank you for your review, Lucille. We are happy you had a good experience!
Have stayed here before and the accommodations were good.
Thanks for booking with us, Helen. We hope you enjoy your stay!
Easy reservation booking. A joy to use. Was quick and easy.
Seemed easy
We promote an event at the VI Bldg on the Iowa State Fairgrounds and stay here because it is nice, quiet and close to great restaurants.
It is actually cheaper to book direct with with Hyatt Place and very easy.
Thanks for booking with us, Wade. We hope you enjoy your stay!
I mistakenly booked with this scammer website. I thought I was on booking.com. - the Reservation Desk icon kept going clockwise then counterclockwise but never went through. So, on my end on the computer, it timed out. On their end however, it went through. Not knowing this, I switched over to booking.com and made my reservation and got the 2-night stay for $95 cheaper. At this point I received an email confirmation to which I immediately cancelled. To confirm, I called their customer service care team and received unprofessional feedback. I could barely understand the Indian woman, as she attempted to explain their totally screwed up cancellation policy, which is basically a license to steal. They did absolutely zero work on their end to accommodate me. They literally wanted $466 out of the $582 to cancel 15 minutes after I mistakenly made the reservation on their site. HOW CAN THIS BE LEGAL? Buyers beware! Do not use this RESERVATION DESK website EVERRRRRR! You have been warned! Save yourself the time and money before getting involved with them. DO NOT RECCOMEND!
Tip for consumers:
these people suck big donkeys!
* Reservation Desk attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I'm sorry about your experience, Wesley. Thanks for bringing this to our attention. I will send you an email for your information so I can look up your reservation and share your experience with our customer service manager. We will do our best to help you. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
STAY AWAY FROM THIS SERVICE...!
VERY POOR COSTOMER SERVICE...!
I MADE RESERVATIONS FOR A MOTEL THREE WEEKS IN ADVANCE AND EVEN SICKNESS DURING THESE COVID-19 TIMES I'M ALLOWED NO CANELATION, NO CHANGES, AND NO REFUNDS.
STAY AWAY...!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Clean, comfortable rooms and beds. Good breakfast and plenty of stores and restaurants close.
Thanks for booking with us, Randall!
Me
Recomendaron, y esperl que sea un excelente servicio.
Gracias por reservar con nosotros, Walter!
It was good very good. No hassle great experience.
Thank you for your review, Melissa. We want you to have the best experience possible booking with us!
Please Online Web on Holiday Inn require set up Parking Charge $ 25 X day
Front Desk never told me that charge. Bad service in the Room the TV and Coffe make was not working.
Tip for consumers:
Web site don't show charge x Parking.
Products used:
Parking
Lulus, thanks for bringing this to our attention. You may want to contact the hotel with matters concerning their property. Reservation Desk is an online travel agency. We are not directly affiliated with the hotels or their management. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
User friendly site. As a senior citizen, I am not tech savvy. However, this site made it easy, even for me to navigate and make my reservation.
Really wanted room with 2 double beds non smoking. Would appear I had it, then said not available when I went to check out and pay
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
I set the reservation and immediately realized it was too far to drive that evening. They would neither refund or transfer to a different hotel!
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy access, clear and efficient. It didn't take ages to make the reservations. Just hope that there is no surprise when we get there.
Well presented, no fuss.
Thank you for your review of the booking process.
Very easy to book. The site was easy to use and toke no time at all.
Easy to use.
Thanks for your review, Mona. We are happy you had a good experience using our website.
Quick and easy but I don't know why the hotel is using this service anymore than my understanding of being billed a service fee for it
Yesterday when I looked at this room and possible reservation I was able to get a senior discount. Today it does not come up
Thank you for your review and sharing your experience. Some hotel reservations have discounted rates for AAA, AARP members, and other discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available, unfortunately. We wish these discounts were always available. If you need any help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I stayed here about a week ago and it was great. I'm booking the room for my daughter and grandson now, so they can come visit me.
Gain trust and grow your business with customer reviews.
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
Thanks for your review, James. We want our customers to have a quick and enjoyable booking experience.